Classified Advert - PhoneSafe directing to wrong number!

[TheBaj]

Hi,

Anyone ever had this before? I've been paying for a premium advert for 3 months now and had wondered why I'd not received a single phone call but have received emails OK.

I've just tried to call the PhoneSafe number on my advert but got put through to some young lady, which was obviously NOT my mobile number.

I'm more than a bit annoyed if I've been paying for an advert that I've not been contactable through!

[Mr Will]

TheBaj said:

Hi,

Anyone ever had this before? I've been paying for a premium advert for 3 months now and had wondered why I'd not received a single phone call but have received emails OK.

I've just tried to call the PhoneSafe number on my advert but got put through to some young lady, which was obviously NOT my mobile number.

I'm more than a bit annoyed if I've been paying for an advert that I've not been contactable through!

This can happen sometime when your advert has been live for over 60 days without being edited.

When you first sign up for an advert, you are allocated a phonesafe number and it is "yours" exclusively for 60 days, but if you keep relisting your advert without editing it then there is no way for the system to assign you a new number once this first one expires.

I've assigned a new number to your advert now, which will appear within one hour and I've also reset the date one your advert so that it will appear back at the top of the list and last for another full 30 days.

Hope this is okay.

[TheBaj]

Hi MrWill,

Thanks for the explanation and sorting the issue out. I've tested the new PhoneSafe number and it now successfully diverts to my mobile.

I had also dropped an email to [e-mail], which can be ignored now you've resolved the problems.

Thanks again for the quick response.