Volvo EX30 Important Vehicle Safety Notice
Discussion
Hi All, received an email from volvo over the Xmas period, on 28th Dec at 21:31 !
Important- Vehicle Safety Notice
Hello
VIN: xxxxx
Registration Number: xxxxxx
Volvo's quality follow-up procedures have identified a potential safety concern with a small number of EX30’s Single Motor Extended Range and Twin Motor Performance. We understand from our records, that you are the current registered keeper of a vehicle with the registration detailed above. Therefore, please read the information within this letter as it will explain the issue and provide full details on the action that you need to take.
What is the issue?
Investigations have identified potential overheating of a High Voltage Battery cell. This could lead to a possible fire within the high voltage battery. It is possible that if overheating does occur a message within the Driver’s Information Module as below appears.
What are we doing to resolve?
Volvo takes this situation very seriously and is working with the appropriate authorities to launch an effective action as quickly as possible. You will receive further communication regarding the solution as soon as it is available.
What you should do now?
Do not charge your battery above 70%
Set the maximum charge limit to 70%.
1. Press the vehicle symbol in the bottom bar in the Infotainment screen and go to Settings.
2. Go to Charge > Select Custom option.
3. Set your charge level to maximum 70%
If you have any questions
If you have any questions regarding this notification, please contact the Volvo Customer Relations Team on 01628 422522 and quote the manufacturer reference number detailed at the top of this letter.
Your safety and continued satisfaction with your Volvo are very important to us. We apologise for any inconvenience this may cause and appreciate your co-operation.
If you are not the owner or are not responsible for the vehicle, please forward the content of this email to the new owner or the person who is responsible for the vehicle.
Important- Vehicle Safety Notice
Hello
VIN: xxxxx
Registration Number: xxxxxx
Volvo's quality follow-up procedures have identified a potential safety concern with a small number of EX30’s Single Motor Extended Range and Twin Motor Performance. We understand from our records, that you are the current registered keeper of a vehicle with the registration detailed above. Therefore, please read the information within this letter as it will explain the issue and provide full details on the action that you need to take.
What is the issue?
Investigations have identified potential overheating of a High Voltage Battery cell. This could lead to a possible fire within the high voltage battery. It is possible that if overheating does occur a message within the Driver’s Information Module as below appears.
What are we doing to resolve?
Volvo takes this situation very seriously and is working with the appropriate authorities to launch an effective action as quickly as possible. You will receive further communication regarding the solution as soon as it is available.
What you should do now?
Do not charge your battery above 70%
Set the maximum charge limit to 70%.
1. Press the vehicle symbol in the bottom bar in the Infotainment screen and go to Settings.
2. Go to Charge > Select Custom option.
3. Set your charge level to maximum 70%
If you have any questions
If you have any questions regarding this notification, please contact the Volvo Customer Relations Team on 01628 422522 and quote the manufacturer reference number detailed at the top of this letter.
Your safety and continued satisfaction with your Volvo are very important to us. We apologise for any inconvenience this may cause and appreciate your co-operation.
If you are not the owner or are not responsible for the vehicle, please forward the content of this email to the new owner or the person who is responsible for the vehicle.
fooman said:
Doesn't say what the actual fix will be but that's a popular model could be a big headache for Volvo
They won't need to replace all the batteries, they'll fix it with a revised BMS update. At the end of the day all batteries generate heat when being charged, especially as they near full charge, as it becomes less efficient at absorbing charge.A bms revision to manage charge levels during that final 20% and maybe activating the coolant system (i am presuming these have a heat pump/battery cooling system) will fix it.
Probably will mean the last 20-30% charge will be achingly slow......
ED209 said:
I have one of the affected cars on a salary sacrifice scheme. I am trying to hand mine back but getting nowhere. The real world range of my car is now 140 miles which isn t suitable.
So it's not fit for purpose / not as described. Are you using it for business purposes? Your employer should jump up and down all over the provider.gt4_winchester said:
Its worse than that, 10440 EX30s in the UK alone are impacted
Not necessarily. The Autoexpress article linked above says it’s only a specific set of models:“2024-2026 EX30 Single Motor Extended Range and Twin Motor Performance cars.”
And also ‘cells manufactured by a particular supplier’ which implies that different cars may have slightly different packs installed.
mikey_b said:
Not necessarily. The Autoexpress article linked above says it s only a specific set of models:
2024-2026 EX30 Single Motor Extended Range and Twin Motor Performance cars.
And also cells manufactured by a particular supplier which implies that different cars may have slightly different packs installed.
This is from the email received from Tusker:2024-2026 EX30 Single Motor Extended Range and Twin Motor Performance cars.
And also cells manufactured by a particular supplier which implies that different cars may have slightly different packs installed.
• Volvo has advised that reported incidents to date represents 0.02% of the 33,777 EX30s built with this battery during the affected timeframe
I assume thats worldwide, but thats still a lot of cars that ned to get fixed.
By my basic maths, thats 7 cars that have had this battery incident, which is 7 cars too many
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