PCP car not delivered yet

[lost in espace]

I put a £500 deposit on a new car. This is being purchased on a manufacturer PCP. Everything was done over the phone. Car due to be delivered to the dealer next week.

I want to change the terms a little and reduce the mileage on the PCP, the salesman says this is difficult as the deal has been done.

I am over 14 days since signing the documents, am I within my rights to threaten to cancel and ask for my deposit back if the terms aren't changed?

Another issue is the paperwork I signed and returned to them has been issued with my neighbours address, so have I signed an invalid contract?

[Dimebars]

When was the original deal done? Does it span one quarter to another? If so this will be why the dealer is reluctant to alter things as their campaign will have changed.

That said, it's not impossible or them to do and in the interests of customer service, they should just get on with doing it

Unless you've already signed the "original" finance agreement and the dealer has been paid out. Then it becomes more difficult

[lost in espace]

I returned the paper work over 2 weeks ago.

I think I will just live with it, I am bound to use the miles anyway its just that I am likely to get another car from the dealer towards the end of the PCP as it is a Nissan Leaf, and I heard that dealers usually ignore overmileage if you are getting another PCP.

[Dimebars]

If you've signed the docs then the dealer would have to unwind the whole deal. That's why he won't do it

[lost in espace]

Dimebars said:

If you've signed the docs then the dealer would have to unwind the whole deal. That's why he won't do it

No I have not even been to the dealers. All over the phone/email.

[Dimebars]

lost in espace said:

No I have not even been to the dealers. All over the phone/email.

What paperwork did you return? The finance agreement with your signature?

If so, then the finance is most likely processed and set up, regardless of whether you did the deal by phone or not.

And dealers don't "ignore" mileage over your cap. They value the car as they see it based on mileage and condition

[lost in espace]

Dimebars said:

What paperwork did you return? The finance agreement with your signature?

If so, then the finance is most likely processed and set up, regardless of whether you did the deal by phone or not.

And dealers don't "ignore" mileage over your cap. They value the car as they see it based on mileage and condition

OK thanks for that, it seems that Nissan do ignore over mileage if you go for another PCP, lots of people reporting this.

[Dimebars]

lost in espace said:

OK thanks for that, it seems that Nissan do ignore over mileage if you go for another PCP, lots of people reporting this.

Trust me, they're not ignoring it.

They value the car as they see it - mileage and condition based. Then look at your settlement figure and what margin and discount they have to work with and come up with a PX figure that you're happy with to make you think you're getting a "deal"

At the end of the day if you're happy with the numbers then that's all that matters

[lost in espace]

Dimebars said:

Trust me, they're not ignoring it.

They value the car as they see it - mileage and condition based. Then look at your settlement figure and what margin and discount they have to work with and come up with a PX figure that you're happy with to make you think you're getting a "deal"

At the end of the day if you're happy with the numbers then that's all that matters

Thanks Dimebars, put my mind at rest!

[lost in espace]

Update, I have not stepped into the dealership yet, but ordered a Leaf, docs already signed and returned by mail. The charger has been installed at my house.

The dealer wants to me drive to their office and sign docs and return to get car next week. I certainly wouldn't be doing this if I lived far away, and when we bought a previous Zoe I didn't step into the dealership at all and the car was delivered.

I think I am signing away my Consumer Credit Regulations rights as I have not signed on the premises? At the moment my deposit of £500 is protected by law I think, but I will waive that if I go in and sign. I have just heard of someone who went to pick up 2 Leafs and they were both damaged, from the dealership mine is bought through. I am happy to sign on the premises if the car is A1.

I really can't see why I would want to go all the effort of visiting the dealership and signing away my consumer rights, making a car I have not seen harder to reject. I am happy to sign when I have inspected the goods.

Or am I just being awkward, other deals are available from other dealers similar to this one,

[PositronicRay]

lost in espace said:

Update, I have not stepped into the dealership yet, but ordered a Leaf, docs already signed and returned by mail. The charger has been installed at my house.

The dealer wants to me drive to their office and sign docs and return to get car next week. I certainly wouldn't be doing this if I lived far away, and when we bought a previous Zoe I didn't step into the dealership at all and the car was delivered.

I think I am signing away my Consumer Credit Regulations rights as I have not signed on the premises? At the moment my deposit of £500 is protected by law I think, but I will waive that if I go in and sign. I have just heard of someone who went to pick up 2 Leafs and they were both damaged, from the dealership mine is bought through. I am happy to sign on the premises if the car is A1.

I really can't see why I would want to go all the effort of visiting the dealership and signing away my consumer rights, making a car I have not seen harder to reject. I am happy to sign when I have inspected the goods.

Or am I just being awkward, other deals are available from other dealers similar to this one,

Your not signing away your rights, it's a regulated agreement. But due to the CCA dealer licence unless signed for on licenced premises not valid.

[lost in espace]

PositronicRay said:

Your not signing away your rights, it's a regulated agreement. But due to the CCA dealer licence unless signed for on licenced premises not valid.

Thanks Ray, just googled CCA motor dealer and it said "If agreements are not in accordance with the Regulations then they may be unenforceable. If agreements are signed off trade premises then different agreement documents are required and the customer has a cooling off period when they can back out of the deal. "

Seems to reinforce my view that I shouldn't sign anything until I see the car, sorry to sound thick but were you saying that I should or shouldn't go in and sign the docs, or it doesn't make any difference?

[PositronicRay]

lost in espace said:

PositronicRay said:

Your not signing away your rights, it's a regulated agreement. But due to the CCA dealer licence unless signed for on licenced premises not valid.

Thanks Ray, just googled CCA motor dealer and it said "If agreements are not in accordance with the Regulations then they may be unenforceable. If agreements are signed off trade premises then different agreement documents are required and the customer has a cooling off period when they can back out of the deal. "

Seems to reinforce my view that I shouldn't sign anything until I see the car, sorry to sound thick but were you saying that I should or shouldn't go in and sign the docs, or it doesn't make any difference?

Legally the docs need to signed on licensed premises, for the dealer But also to protect you (Regulated under the CCA). No problem signing when you collect.

ETA

The cooling off period is for the finance not the car.

[lost in espace]

PositronicRay said:

Legally the docs need to signed on licensed premises, for the dealer But also to protect you (Regulated under the CCA). No problem signing when you collect.

Thanks very much indeed.