Reverting V5C after cancelled purchase
Discussion
Hello all, what a day today has been...
Long story short, sold my mums car today in a private sale, was open and honest as we could have been and divulged all known faults on the phone (without them asking) before they came to see it. Guy comes back after an hour saying there is something wrong with it and that he wants his money back. Got aggressive to the point my parents didn't want any further hassle/violence as this guy seemed to be edging that way and so they returned his money and sent him on his way.
Anyway, the sale was logged online on the gov uk website shortly after he'd first left. (being the last day of the month they thought they'd get it logged before losing out on the next months road tax fee).
We now have the car back, the keys and all the V5-C paperwork including the 'New Keeper Supplement' and a bit of paper with a hand-written note from them stating that they have returned the vehicle and received their cash back to cancel the sale.
Question - is it possible to cancel the transfer of ownership with the DVLA and how can I do this?
All currently a bit shaken! Thanks in advance.
Long story short, sold my mums car today in a private sale, was open and honest as we could have been and divulged all known faults on the phone (without them asking) before they came to see it. Guy comes back after an hour saying there is something wrong with it and that he wants his money back. Got aggressive to the point my parents didn't want any further hassle/violence as this guy seemed to be edging that way and so they returned his money and sent him on his way.
Anyway, the sale was logged online on the gov uk website shortly after he'd first left. (being the last day of the month they thought they'd get it logged before losing out on the next months road tax fee).
We now have the car back, the keys and all the V5-C paperwork including the 'New Keeper Supplement' and a bit of paper with a hand-written note from them stating that they have returned the vehicle and received their cash back to cancel the sale.
Question - is it possible to cancel the transfer of ownership with the DVLA and how can I do this?
All currently a bit shaken! Thanks in advance.
SantaBarbara said:
I just hope he hasn't gon past a camera van during that tim?
On the note I made them write and sign - I included a statement that said "The vehicle was in my possession between HH:MM and HH:MM on DD/MM/YY" so hopefully that will cover off any such issues that may arise...It's all just a complete pile of unwanted stress, but had to put their safety first. You try and be honest and do the right thing...
lord trumpton said:
It's very unlikely the DVLA will reverse this process
Out of interest; what has gone wrong with it/what is the buyer claiming to be wrong?
What options do I have?Out of interest; what has gone wrong with it/what is the buyer claiming to be wrong?
Took it on the motorway and said it was unstable at 80/100+mph. By that point I had cancelled the temp insurance cover (only had a few days left) so couldn't pop out to check myself easily. Quite what was expected from a 17 year old, six hundred quid car I'm not sure....
C. Grimsley said:
Had same sort of thing happen to me, was told to send the v5 back with a covering letter, after six weeks got told no and the original v5 sent back and an ask for the tax that hadn’t been paid on the car in that time.
Unreal.
Carl
How did you eventually resolve it?Unreal.
Carl
It is indeed beyond belief.
You will need to get the buyer on side, you need to write to the DVLA saying you sold the car, transfered it into the new keepers name but then an issue developed and you decided to cancel the transfer, it could be mechanical or missold, it doesn't matter which. The DVLA will write to the buyer and get them to confirm thats what happened and then if the DVLA are happy they will remove them from the V5.
As it stands they are now the registered keeper of the car, when you transfer it online it is instant.
The DVLA can and will remove owners but it will take some time, the V5 will be with the new owner in the next few days so the V5 you have now will be of no use, in fact you won't be able to sell the car to anyone else until its resolved.
As it stands they are now the registered keeper of the car, when you transfer it online it is instant.
The DVLA can and will remove owners but it will take some time, the V5 will be with the new owner in the next few days so the V5 you have now will be of no use, in fact you won't be able to sell the car to anyone else until its resolved.
the_engineer said:
How did you eventually resolve it?
It is indeed beyond belief.
I didn’t I kept the car for another year and three weeks ago sold it. Both me and the owner tried with the dvla but no success, it’s not like you can deal with one person at the dvla and that’s the biggest issue.It is indeed beyond belief.
Put two owners on the car, the new owner then back to me, dvla are a bunch of useless idiots.
Carl
steve-5snwi said:
You will need to get the buyer on side, you need to write to the DVLA saying you sold the car, transfered it into the new keepers name but then an issue developed and you decided to cancel the transfer, it could be mechanical or missold, it doesn't matter which. The DVLA will write to the buyer and get them to confirm thats what happened and then if the DVLA are happy they will remove them from the V5.
As it stands they are now the registered keeper of the car, when you transfer it online it is instant.
The DVLA can and will remove owners but it will take some time, the V5 will be with the new owner in the next few days so the V5 you have now will be of no use, in fact you won't be able to sell the car to anyone else until its resolved.
Thanks for your response, good info there. As it stands they are now the registered keeper of the car, when you transfer it online it is instant.
The DVLA can and will remove owners but it will take some time, the V5 will be with the new owner in the next few days so the V5 you have now will be of no use, in fact you won't be able to sell the car to anyone else until its resolved.
That is my concern, that the Cancelling party don't play ball and refuse to provide the information required. I mean they have all their money back but still I get the nagging feeling that this may not be as smooth as I'd hoped for. I have the handwritten note by them explaining it all and stating a cancelled sale in return for the money, hopefully that will persuade the DVLA of what has happened. (also have a police ref number from when things almost got nasty).
steve-5snwi said:
The important part is stating that they NEVER took delivery of the car.
What about the period of about 90mins when they had possession of the vehicle? I made sure this was written/recorded in the note in case of speed cameras/unscrupulous activity during that time. What would you advise saying? What do you mean by "delivery of the vehicle"?Thanks,
The DVLA will write to them though as they are now the registered keeper, they might even choose to not deal with you as on paper you are not the owner.
Good luck, the DVLA can be a pain, We purchased a car at auction once and it didn't come with a V5, it still wasn't resolved when i left the dealer 10 weeks later.
Good luck, the DVLA can be a pain, We purchased a car at auction once and it didn't come with a V5, it still wasn't resolved when i left the dealer 10 weeks later.
Golgarth said:
Couldn't you just apply for a lost V5 as the new keeper bit never got to the DVLA? Or does the new online aspect allow for adding the new owners details online?
Thought of that but I think it is instant as suggested above. My only hope is that there is a human input to the system somewhere before it leaves DVLA HQ.. C. Grimsley said:
I didn’t I kept the car for another year and three weeks ago sold it. Both me and the owner tried with the dvla but no success, it’s not like you can deal with one person at the dvla and that’s the biggest issue.
Put two owners on the car, the new owner then back to me, dvla are a bunch of useless idiots.
Carl
Thanks, I guess in your favour the other party was willing to work with you. Something in my head tells me I may not be so lucky. Put two owners on the car, the new owner then back to me, dvla are a bunch of useless idiots.
Carl
nope its all electronic and instant, the minute its submitted the document reference number changes, you can test the theory if you want, go online and try and tax it off the document number .... I think if you say they owned it for 90 minutes the DVLA will see that as an owner. You would be better off saying it was an extended test drive, kind of a try before you buy ....
I think I was able to sorn it after which is effectively the same process (but opposite) as taxing it..? got a confirmation and everything.but it did say something about "Not Taxed, change of owner' in the current status box with a subnote advising calling up if any details are incorrect.
Would they not consider it a bit odd of me to transfer the car over on a test drive? (not dissing your suggestion, just testing it).
Would they not consider it a bit odd of me to transfer the car over on a test drive? (not dissing your suggestion, just testing it).
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