Rejecting new car

[damiank250]

As I’ve posted a few times my new m140 shadow edition has various issues with roof rattles since collection . I’ve finally got through to them that after 7 weeks without my car enough is enough and I want to reject it .

They have offered me the following after lots of conversations backwards and forwards

1) order a factory order in exactly
The same spec - they will honour the same monthly payments as current deal which I fought hard for and matched trl prices. The 3 years will start again on delivery . Late Feb / early March estimation. If I order a different spec the monthly payments change as it has to go through as a new finance order .

2) refund the 2 finance payments made to date as I’ve not had the car

3) provide a car and insurance until the new car arrives

4) refund my ceramic detail I had done elsewhere

5) transfer over my service plan to the new car

6) supply and fit the m performance side skirts decals and spoiler that I paid extra for .

7) put my 405m wheels in storage until new factory order arrives .


Im weighing this up tonight as to if I accept or have a refund and go elsewhere . Any thoughts welcome

[Nickp82]

I think that is a fair deal overall, assuming that is they give you a nice loaner.

[Bungleaio]

I think that sounds like a good deal too.

[RSTurboPaul]

If it's returning you to the position you were in previously (or, in this case, should have been) so that you aren't out of pocket and receive what you ordered in the first place, I think that's a very fair offer.

[nyxster]

free insured loaner until delivery - i'd take it.

[essayer]

I'm not quite sure what more you could reasonably expect!

[aaron_2000]

Sounds like a great deal. You get a pretty dull 320d for free until you get your new car. It also means your car won't suffer the winter weather. Seems like the kind of deal only a good dealer would offer.

[fourstardan]

Mate of mine had a squeaky Z4 and thought for months, this sounds like a good deal.

To refund for the work you had is good.

I'm wondering if Mr BMW would had done this for a 320D owner though

[Dolf Stoppard]

Sounds like a fine deal to me.

[cat with a hat]

fking hell... There's no pleasing some people!

[GregK2]

Not sure if serious.

[alorotom]

I’m really curious why the OP thinks this needs to be thought about, it resolves all the problems and addresses all the potential perceived issues - sounds more than fair I would say

[andy101093]

Sounds like they have gone above and beyond what anyone would expect from a dealer. Especially the fact they will refund your ceramic coating (which has nothing to do with them). I'd snap their arm off before someone changes their mind.

[Gary C]

alorotom said:

I’m really curious why the OP thinks this needs to be thought about, it resolves all the problems and addresses all the potential perceived issues - sounds more than fair I would say

I suppose the only question is, what if the replacement car is exactly the same. What would be the situation then ?

[T16OLE]

What more would you possibly want or expect here?

[MorganP104]

As others have said, take the deal.

You'll be putting miles on the loaner, too. Any long trips you need to make?

Do 'em now before your new motor turns up.

[wiliferus]

[alorotom]

Gary C said:

I suppose the only question is, what if the replacement car is exactly the same. What would be the situation then ?

The more I think about this the more I think it’s a big case of buyers remorse, wanting validation to get out of the deal even though they’ve offered pretty much everything they can in the book

[iphonedyou]

alorotom said:

I’m really curious why the OP thinks this needs to be thought about, it resolves all the problems and addresses all the potential perceived issues - sounds more than fair I would say

Curious also.

[damiank250]

Thanks for all comments etc All Sorted, Ordered the same spec m140 for 1st March delivery, got the current 520 d touring m sport courtesy car until after Christmas then will have a 330d touring shadow edition until the new car comes in March . They just have lots of estates as courtesy and experience Cars apparently but can’t fault the estaes I’ve had / getting .

Fingers crossed this was one of those things and will get to enjoy the m140 properly when it arrives in March .

Free motoring for jan and Feb definitely softens the blow .