New Car Reject/Return Advice

[pistonhead1980]

Hi,

I have got a new car 2 and half weeks back( in Manufacturer finance PCM). From the day 1, the navigation system is not working. While handing over they said, it might take 24-48 hours to activate the navigation system. It did not even after 4 days, I took to the dealer, they have given a courtesy car, which I am still using.
Its been 2 weeks they are unable to fix, they keep saying that they are sharing the diagnostic data to manufacturer and manufacturer keep sending some software updates and new testing plans. They are not updating status to me properly too.
Latest update is today, saying manufacturer sent some new software and test plan and NO ETA for fix.

Could somebody please suggest what are the options I have left. I am thinking to reject the car. Please advce.
Thanks very much

[alorotom]

Rejecting for what is a software issue that in no way impairs the safety or USABILITY of the vehicle?? Can’t see them accepting it tbh for what is essentially a software issue in a peripheral no-vital accessory

[Fckitdriveon]

alorotom said:

Rejecting for what is a software issue that in no way impairs the safety or USABILITY of the vehicle?? Can’t see them accepting it tbh for what is essentially a software issue in a peripheral no-vital accessory

What a load of tosh.

If a car or any product isn’t fit for purpose then you can reject it. Especially within the first 30 days you don’t even need to give them the chance to fix it. Time is of the essence here.

Formal letter of rejection - job jobbed- a call to the finance company to let them know aswell can be helpful .

A couple of friends have ‘backed’ their range rovers because of the piss poor infotainment system.

I could’ve backed my rrs when the nav / Bluetooth refused to play nicely but I worked round it.

Might take a couple of days to activate the navigation ? What a load of rubbish.

Edited by Fckitdriveon on Wednesday 18th April 11:01

[Jonno02]

alorotom said:

Rejecting for what is a software issue that in no way impairs the safety or USABILITY of the vehicle?? Can’t see them accepting it tbh for what is essentially a software issue in a peripheral no-vital accessory

Pretty sure it does affect the usability if it's on a dealerships ramp for a few weeks.

[alorotom]

Jonno02 said:

alorotom said:

Rejecting for what is a software issue that in no way impairs the safety or USABILITY of the vehicle?? Can’t see them accepting it tbh for what is essentially a software issue in a peripheral no-vital accessory

Pretty sure it does affect the usability if it's on a dealerships ramp for a few weeks.

Except it won’t be, it’ll be in the car park.there is zero need for it to be on the ramps

[IJWS15]

alorotom said:

Rejecting for what is a software issue that in no way impairs the safety or USABILITY of the vehicle?? Can’t see them accepting it tbh for what is essentially a software issue in a peripheral no-vital accessory

He bought a car with sat nav, the car with sat nav isn't usable because the sat nav isn't working.

Your logic would mean you could never reject - after all its only one bolt that broke, we'll fit another wheel . . . . . .

[Fckitdriveon]

IJWS15 said:

alorotom said:

Rejecting for what is a software issue that in no way impairs the safety or USABILITY of the vehicle?? Can’t see them accepting it tbh for what is essentially a software issue in a peripheral no-vital accessory

He bought a car with sat nav, the car with sat nav isn't usable because the sat nav isn't working.

Your logic would mean you could never reject - after all its only one bolt that broke, we'll fit another wheel . . . . . .

He’s talking complete rubbish....and has taken to splitting hairs as an attempt to distract from his lack of knowledge .

[alorotom]

Fckitdriveon said:

He’s talking complete rubbish....and has taken to splitting hairs as an attempt to distract from his lack of knowledge .

wow ... just wow

Id argue that splitting hairs is the looking to return a vehicle for no reason other than a peripheral that needs a s/w update/patch

[Fckitdriveon]

alorotom said:

Fckitdriveon said:

He’s talking complete rubbish....and has taken to splitting hairs as an attempt to distract from his lack of knowledge .

wow ... just wow

Id argue that splitting hairs is the looking to return a vehicle for no reason other than a peripheral that needs a s/w update/patch

That isn’t forthcoming and no ETA to fix .......

I don’t know how to make it anymore basic for you to understand......if a product is advertised as having certain features .....and those are inoperable then how is that product as advertised ?! Clearly it isn’t .

[Sheepshanks]

Fckitdriveon said:

If a car or any product isn’t fit for purpose then you can reject it. Especially within the first 30 days you don’t even need to give them the chance to fix it. Time is of the essence here.

You're slightly mixing two things there. Fit for purpose is about the vehicle not doing what you wanted it to. That might be because of a fault, or you might have just been sold the wrong vehicle.

The OPs issue is the car was delivered with a fault. That's certainly grounds for rejection.

[pistonhead1980]

alorotom said:

Rejecting for what is a software issue that in no way impairs the safety or USABILITY of the vehicle?? Can’t see them accepting it tbh for what is essentially a software issue in a peripheral no-vital accessory

It is an automatic car and with all electric/electronic controls. So software is a big issue to get from A to B.
And we spend lots of money on it for all the electronic buzz words and infotainment systems, if it is not working then I feel I have right to reject.

USABILITY of car is just to drive then nobody can reject on any grounds apart from engine failure !!!!

Till today no news about it and NO ETA too. I think I have multiple reasons to reject. Even if they fix now its like I am driving some ex-demon car paying full premium for a brand new. :-(

[pistonhead1980]

Thanks very much to all for your kind advice.

[andymc]

pistonhead1980 said:

alorotom said:

Rejecting for what is a software issue that in no way impairs the safety or USABILITY of the vehicle?? Can’t see them accepting it tbh for what is essentially a software issue in a peripheral no-vital accessory

It is an automatic car and with all electric/electronic controls. So software is a big issue to get from A to B.
And we spend lots of money on it for all the electronic buzz words and infotainment systems, if it is not working then I feel I have right to reject.

USABILITY of car is just to drive then nobody can reject on any grounds apart from engine failure !!!!

Till today no news about it and NO ETA too. I think I have multiple reasons to reject. Even if they fix now its like I am driving some ex-demon car paying full premium for a brand new. :-(

ex demon car?? FFS

[pistonhead1980]

sorry I mean to say ex-demonstrator