Lease car order going belly up?? Advice please!

[ash reynolds]

I'm looking for some advice regarding an order which may be about to fall apart and I need to understand the obligations of the lease company and supplying dealer, if indeed there any.

In summary...

- Car ordered late July on the advice of the lease company that this was not too far in advance in this particular case. This company handled my current lease and they are well familiar with my current agreement. The arrangement fee was paid at this point. Lease company and dealer know this vehicle isn't required until Jan 19, this was clear at the outset and the lease company have acknowledged this.

- Fast forward to October and the dealer advised the lease company that the car was registered and available for delivery in around 1 week. I rejected the delivery date and proposed a more suitable with the agreement end date in mind, as per advice from lease company. At this point all agreements have been signed, returned and authorised.

The dealer now advises that they cannot keep the car and I can see that delivery of this vehicle is in jeopardy and I am not likely to be able to find this car on such a good deal at present. Currently the same car and deal from the same lease company will cost £1000 more for the initial payment and will be £98/month more expensive. There is very little around that compares to the car I chose and I feel I need to understand why the dealer is unable to keep this for me despite being made aware when it was required for. Why did he register it so early? Is it this that compels them to have to pay for the car?

I would really like to ensure that I get to have this car delivered but feel I could be fobbed off if I'm not prepared. Currently the lease company are apparently working towards a resolution but updates have not been forthcoming. Any advice very much appreciated.

Edited by ash reynolds on Saturday 6th October 21:46

[georgefreeman918]

Could you suggest taking the new car, and not incurring a early termination fee if it is the same lease company handling both vehicles?

[rix]

Does your contract state anything about deluvery dates?

[ash reynolds]

georgefreeman918 said:

Could you suggest taking the new car, and not incurring a early termination fee if it is the same lease company handling both vehicles?

The 'lease company' is actually a broker...I should have been clear on that, apologies. Volkswagen Financial Services are the current provider with whom I have a financial agreement. The car I want is provided by Volvo.

[ash reynolds]

rix said:

Does your contract state anything about deluvery dates?

I will check this.

[ash reynolds]

rix said:

Does your contract state anything about deluvery dates?

Having checked, only that they say delivery will take place once the vehicle is available on a mutually convenient date and that with direct debit instructions in place, which they are, the hire term will run from the delivery date.

[soupdragon1]

Vwfs charge around 50% of remaining monthlies for handing back early. That's what I would do. It'll cost you a little bit, yes, but at least you'll secure the new car.
You might even save the cost of the service of the old car by handing back early so that may mitigate some of the pain a little?

[essayer]

ash reynolds said:

Having checked, only that they say delivery will take place once the vehicle is available on a mutually convenient date and that with direct debit instructions in place, which they are, the hire term will run from the delivery date.

Just remember that if it’s a three year deal, and you collect in January, the car will now be out of warranty before the lease ends.

[ash reynolds]

essayer said:

Just remember that if it’s a three year deal, and you collect in January, the car will now be out of warranty before the lease ends.

Yes, good point. Something else I need to point out when i eventually get to talk to somebody...

[ash reynolds]

soupdragon1 said:

Vwfs charge around 50% of remaining monthlies for handing back early. That's what I would do. It'll cost you a little bit, yes, but at least you'll secure the new car.
You might even save the cost of the service of the old car by handing back early so that may mitigate some of the pain a little?

This is a good suggestion, service is due in 88 days. Next service will be around £120 and 50% of outstanding payments would be £207. I'll propose this to the lease broker and ask them to contact the dealer who could maybe throw in some rubber mats (which i would have bought anyway) which would cover the difference more or less. Even if it came out of my pocket directly it'd be worth it, as you point out. Hopefully the dealer would be inclined to go with this.

Edited by ash reynolds on Sunday 7th October 10:16

Edited by ash reynolds on Sunday 7th October 10:17

[soupdragon1]

ash reynolds said:

soupdragon1 said:

Vwfs charge around 50% of remaining monthlies for handing back early. That's what I would do. It'll cost you a little bit, yes, but at least you'll secure the new car.
You might even save the cost of the service of the old car by handing back early so that may mitigate some of the pain a little?

This is a good suggestion, service is due in 88 days. Next service will be around £120 and 50% of outstanding payments would be £207. I'll propose this to the lease broker and ask them to contact the dealer who could maybe throw in some rubber mats (which i would have bought anyway) which would cover the difference more or less. Even if it came out of my pocket directly it'd be worth it, as you point out. Hopefully the dealer would be inclined to go with this.

Edited by ash reynolds on Sunday 7th October 10:16

Edited by ash reynolds on Sunday 7th October 10:17

So about £90 impact to your overall cash which in the grand scheme of things, is probably worth it to avoid a battle, uncertainty and the risk of losing your next deal, which seems quite a good one (considering it's over £3k cheaper than current deals?)

[ash reynolds]

soupdragon1 said:

So about £90 impact to your overall cash which in the grand scheme of things, is probably worth it to avoid a battle, uncertainty and the risk of losing your next deal, which seems quite a good one (considering it's over £3k cheaper than current deals?)

Exactly, it's a cracking idea!

Edited by ash reynolds on Monday 8th October 07:42