Used Car Rejection - Finance Company Refusing

[Bloodyjudas]

Very Long story short, my 66 plate Fiat 500x broke down and refused to start in August. I'd owned the car for 7 weeks, from a Fiat dealer with Fiat finance, and covered 2,000 miles.

It was towed to the dealership, and they didn’t fix the fault. I was advised to reject by the manufacturer Fiat's customer support. It’s now been over ten weeks. The finance company finally replied yesterday (two weeks late) to turn down my rejection based only on a verbal conversation with the dealership. They haven’t asked me for any of my evidence, ignored all of my calls and emails for 10 weeks. I haven’t been able to speak to the case investigator at all.

I have been in touch with the ombudsmen since week one. I was told I only needed to wait till the 8 weeks finance company and they would be able to intervene quite quickly. I submitted the ombudsmen form 2 weeks ago.

Unfortunately, I have received an ombudsmen letter this morning saying they are currently snowed under and they now "hope" to be able to appoint an investigator within 12 weeks. I called to confirm this wasn’t a mistake, and they said 12 weeks is actually hopeful.

I'm now stuck in complete limbo. I'm without a car (it’s at the dealership) and cannot survive another three to four months.

Can anyone help / advise on any other options. Or has anyone had any success through the small claims courts.

[Torquey]

I'd speak to the dealer. They either need to get on your side and help more with the rejection or fix the car pronto.

I expect being advised to reject it is not much help. They need to provide proof that's its not worth repairing? Written off I guess..

[sandman77]

What was the fault and why were you advised to reject the car rather than get it fixed (even though they failed to fix it at the first attempt)?

[ZX10R NIN]

Speak to the dealer & get them to repair the car (if it's a pain in the ass job they'll son come on side) because if they haven't helped.

[dodders]

Did you pay any of the initial deposit on a credit card,if so section 75 could help

[stuart_83]

I'm guessing this was FCA finance?

Unfortunately I've found them to be completely incompetent and wholly corrupt. I ended up rejecting an Alfa back in May and they were horrendous to deal with. Weren't interested in my side of the case and I have to go out of my way to get warranty job cards etc just to prove there was an issue with the car.

The FCA need to have a word with these jokers.