Used car dealer - service history missing since purchase

[geg1992]

Hi all,

I bought a car about 10 days ago. The car was serviced before I bought it but they forgot to get the book stamped. So, they got it stamped and sent it to me by Royal Mail 2nd class signed for. However, the tracking doesn’t show it moving since they posted it last Wednesday which makes me extremely scared it might be lost

I was wondering if anyone could advise where I stand please? Am I in my right to take the car back as it’s no longer as described? Or could I ask for some Money back? I may be jumping the gun but I am starting to think it’s lost.

[av185]

geg1992 said:

Hi all,



Am I in my right to take the car back as it’s no longer as described? Or could I ask for some Money back?

Good luck with that.

The dealer has done the service and stamped the book. Then posted it.

Second class can take up to a week. Give it until next Monday to arrive.

Worst case scenario you may have to pay a few quid for a duplicate service book.

[geg1992]

The problem is, the duplicate service book won’t show the services completed? So basically lost probably £1000 from the value of the car?

[av185]

Did the selling dealer not do all the services?

Is it not recorded on their database?

If not did you not make a note of where the car was previously serviced so you can get the full history?

[geg1992]

It was from a used car garage.

[mcflurry]

maybe it's taking longer for a replacement service book and fake stamp to be delivered to the dealer

[Nickp82]

"Hello, is that the Chemist? Please can I order one massive chill pill in the name of Mr. Geg1992?"

[Phil Dicky]

You do realise the service books mean the square route of fk all and that what you actually need are service invoices?

[geg1992]

Most of them were BMW main dealer so I valued them. A lot of people just look for stamps anyway really, as Invoices are easily lost.

[ScoobyChris]

geg1992 said:

Most of them were BMW main dealer so I valued them. A lot of people just look for stamps anyway really, as Invoices are easily lost.

I bought a BMW without a service book (knowing that it had been fully serviced as it was a company car). The lease company who had owned it were surprisingly very helpful in providing me with the garages where the car was worked on and a quick phone call to each dealer and they gave me details of when and what was done (and how much it cost!) and also offered to stamp a service book if I visited with one.

Whether it's worth bothering doing is another matter - I found out the history for my peace of mind and didn't bother buying a new book.

Chris

[GC8]

geg1992 said:

The problem is, the duplicate service book won’t show the services completed? So basically lost probably £1000 from the value of the car?

I got a Porsche duplicate book completed from computerised records, in 1994.

[ZX10R NIN]

geg1992 said:

Most of them were BMW main dealer so I valued them. A lot of people just look for stamps anyway really, as Invoices are easily lost.

No I insist on invoices anyone can get a stamp invoices carry much more weight than a stamp in a book, bac on topic just relax the post office will only be getting back on track today so your book will come.
the dealer tracked it so leave it a couple of days & you're book will be with you.

[M_A_S]

geg1992 said:

Most of them were BMW main dealer so I valued them. A lot of people just look for stamps anyway really, as Invoices are easily lost.

It's a matter of minutes to order a replica main dealer stamp.

[Sir Bagalot]

M_A_S said:

geg1992 said:

Most of them were BMW main dealer so I valued them. A lot of people just look for stamps anyway really, as Invoices are easily lost.

It's a matter of minutes to order a replica main dealer stamp.

It's a matter of minutes to order a fake BMW stamp from ebay

[steve-5snwi]

geg1992 said:

Most of them were BMW main dealer so I valued them. A lot of people just look for stamps anyway really, as Invoices are easily lost.

Ring BMW customer services and ask them to email you a copy of the work carried out, then order a service book from your local dealer. Go through the print out of the history contact each dealer ask if they are happy to stamp the book and return it to you (most of them will do)

[jamei303]

ZX10R NIN said:

No I insist on invoices anyone can get a stamp invoices carry much more weight than a stamp in a book, bac on topic just relax the post office will only be getting back on track today so your book will come.
the dealer tracked it so leave it a couple of days & you're book will be with you.

Anyone can fake an invoice these days, probably easier than getting a fake stamp.

[ZX10R NIN]

jamei303 said:

Anyone can fake an invoice these days, probably easier than getting a fake stamp.

They have to fake the stamp & receipt then start sweating when I ring the garage as I always do when purchasing cars.

[Phil Dicky]

ZX10R NIN said:

jamei303 said:

Anyone can fake an invoice these days, probably easier than getting a fake stamp.

They have to fake the stamp & receipt then start sweating when I ring the garage as I always do when purchasing cars.

Exactly.

[The Surveyor]

geg1992 said:

Most of them were BMW main dealer so I valued them. A lot of people just look for stamps anyway really, as Invoices are easily lost.

Has the book turned up OP.

The services done by BMW are not 'lost' so their value still exists, BMW will sell you (or the dealer) a replacement service book into which they will add the service records off their system.

Have you actually seen the service book, was it present when you viewed the car?