Dealer collecting part-ex when delivering new car
Discussion
So I have agreed to buy a car from a dealer up north. Part of the deal is they are delivering my car and collecting my part exchange.
Now they have agreed a price over the phone for my car based on what I told them (and I have paid the balance for the new car already whereby its now being prepped). So next week a guy comes to drop the new one off and takes the old one away.
However - this will all be without the guy I agreed the deal with seeing my car. I quite rightly said my car is in great condition and he based the valuation on that over the phone.
So what happens if they take it back nearly 300 miles (driving apparently, not on a flatbed) then find something minor they want to use to knock money off? I personally dont think they could find anything but you know how some dealers are.
Is the car their problem once the guy collects it? the deal is concluded? Eg - anything can happen on a 300 miles drive too which could cause a chip in paintwork or whatever which I know isnt present now.
I just dont want them calling later on and saying they want to knock 'x' off my part ex and so I owe them more money...
I presume the guy collecting will not be someone from the dealer themselves and just a collection guy. Im going to of course offer a test drive and inspection of the car to him, but I can only assume he wont give a toss and just wants to get home?
Anyone had such an arrangement before? I havent personally so dont know how this works. Do i just get the delivery guy to sign a 'taken as seen' reciept I could draft?
Now they have agreed a price over the phone for my car based on what I told them (and I have paid the balance for the new car already whereby its now being prepped). So next week a guy comes to drop the new one off and takes the old one away.
However - this will all be without the guy I agreed the deal with seeing my car. I quite rightly said my car is in great condition and he based the valuation on that over the phone.
So what happens if they take it back nearly 300 miles (driving apparently, not on a flatbed) then find something minor they want to use to knock money off? I personally dont think they could find anything but you know how some dealers are.
Is the car their problem once the guy collects it? the deal is concluded? Eg - anything can happen on a 300 miles drive too which could cause a chip in paintwork or whatever which I know isnt present now.
I just dont want them calling later on and saying they want to knock 'x' off my part ex and so I owe them more money...
I presume the guy collecting will not be someone from the dealer themselves and just a collection guy. Im going to of course offer a test drive and inspection of the car to him, but I can only assume he wont give a toss and just wants to get home?
Anyone had such an arrangement before? I havent personally so dont know how this works. Do i just get the delivery guy to sign a 'taken as seen' reciept I could draft?
Edited by p1stonhead on Friday 21st June 10:04
I've had third parties collect vehicle on behalf of a dealer before, they tend to have a check list and will do a brief appraisal. I've also worked in the trade and taken in vehicles with more than a few hidden surprises, our mantra was we bid and we bought, so once we had an agreement and taken the vehicle, it was ours. Warts and all.
You'll be fine.
You'll be fine.
loskie said:
just a thought but maybe you should be asking the dealer not a bunch of strangers on tinternet
Although if I was the dealer that would ring alarm bells and I'd be thinking the seller is trying to fob me off with a lemon and just calling to make sure it doesn't come back on them.I'm sure you will be fine, if you have been honest about condition, including service, tyres and cosmetic's - however, its always subject to viewing their car and your car. That's generally how long distance sales work.
When they get to yours, they will go over your car, check paper work, if anything doesn't add up, they will tell you there and then. Once they have taken it away, you very rarely hear anything back....unless something serious happens.
I wouldn't worry too much about it, if you have been truthful.
I've worked in dealerships and I would deliver the car and collect the px (part of the sales exe job description)....If I spotted anything wrong, its a quick call to the manager, discuss any actions/re-negotiate if needed, as it would generally come out of the salesman's pocket, if they didn't say anything.
When they get to yours, they will go over your car, check paper work, if anything doesn't add up, they will tell you there and then. Once they have taken it away, you very rarely hear anything back....unless something serious happens.
I wouldn't worry too much about it, if you have been truthful.
I've worked in dealerships and I would deliver the car and collect the px (part of the sales exe job description)....If I spotted anything wrong, its a quick call to the manager, discuss any actions/re-negotiate if needed, as it would generally come out of the salesman's pocket, if they didn't say anything.
I bought a car online from Jennings in South Shields and part exchanged my Focus over the phone. I've dealt with them in the past and they have been excellent.
The first time I saw the car I was buying in the flesh was on the day of collection. I had explained to them in detail about the Focus I was trading in. They didn't even check the Focus over when I dropped it off. Just told me to 'park it over there'.
I handed my old keys over when I took on the new car.
Don't sweat, it's been agreed.
The first time I saw the car I was buying in the flesh was on the day of collection. I had explained to them in detail about the Focus I was trading in. They didn't even check the Focus over when I dropped it off. Just told me to 'park it over there'.
I handed my old keys over when I took on the new car.
Don't sweat, it's been agreed.
LarsG said:
I bought a car online from Jennings in South Shields and part exchanged my Focus over the phone. I've dealt with them in the past and they have been excellent.
The first time I saw the car I was buying in the flesh was on the day of collection. I had explained to them in detail about the Focus I was trading in. They didn't even check the Focus over when I dropped it off. Just told me to 'park it over there'.
I handed my old keys over when I took on the new car.
Don't sweat, it's been agreed.
This applies to me too. But I guess buying from a main dealer I will be fine - despite the delivery guy driving my new car 300 miles down to me too!The first time I saw the car I was buying in the flesh was on the day of collection. I had explained to them in detail about the Focus I was trading in. They didn't even check the Focus over when I dropped it off. Just told me to 'park it over there'.
I handed my old keys over when I took on the new car.
Don't sweat, it's been agreed.
Think best for this is to try and insist the collection guy reviews the car so I have at least offered, then if he says no I can say same if they ever tried to come back on anything.
I can't foresee there being any issues. I'm sure you've given your car an honest appraisal. If your new car is used, the best thing to do to cover yourself is find something, anything, no matter how small as a defect you were previously unaware of so if they do come at you with anything, you can come back with that.
Not with a car being delivered, but have PX'd a five year old car against a new one without the dealer seeing it until the day we picked up the new car.
No issues, no drama. We were honest about the PX, dealer gave a very fair price against it. All was good. In fact, they didn't even bother checking the PX over when we switched over.
No issues, no drama. We were honest about the PX, dealer gave a very fair price against it. All was good. In fact, they didn't even bother checking the PX over when we switched over.
As per the other comments this won't be an issue.
I've done the same in a 2 car trade in over the phone with a dealer further away. They gave me a price for both against a new car, I was happy, new car was dropped off, 2 old ones taken away. No issues at all.
There is quite a bit of room for manoeuvre within the trade-in pricing so they can protect themselves.
I've done the same in a 2 car trade in over the phone with a dealer further away. They gave me a price for both against a new car, I was happy, new car was dropped off, 2 old ones taken away. No issues at all.
There is quite a bit of room for manoeuvre within the trade-in pricing so they can protect themselves.
strath44 said:
As per the other comments this won't be an issue.
I've done the same in a 2 car trade in over the phone with a dealer further away. They gave me a price for both against a new car, I was happy, new car was dropped off, 2 old ones taken away. No issues at all.
There is quite a bit of room for manoeuvre within the trade-in pricing so they can protect themselves.
Indeed, there is! A seasoned and successful salesman at a small independent when asked about buying duds said “we factor it in”. His boss and a friend of our family confided that they lost out financially on one car in ten (and they had a Banger Man for the rough trade - ins which would stretch MOT testers’ discretion beyond breaking point ).Apparently, this was a good figure at a 10% overall loss. This small good quality lot, with most of its stock from main dealer trade in stock, is no more ,as punters, especially the young ones who would typically have bought a decent 3k. runaround now buy new on PCP.I've done the same in a 2 car trade in over the phone with a dealer further away. They gave me a price for both against a new car, I was happy, new car was dropped off, 2 old ones taken away. No issues at all.
There is quite a bit of room for manoeuvre within the trade-in pricing so they can protect themselves.
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