Car Dealer lied about car until after purchase
Discussion
I recently just bought a used car where the car dealer told us from the start that the car had 2 keys. We went through negotiations without needing to mention it as he had assured us that there were 2, had all the other problems sorted on the car. When the car was picked it up we had to deal with another salesman who said that the car wasnt advertised with 2 keys and said that the previous salesman had told him there was 1. Just wondering where I stand as a new key is around £300 and I purchased the car at that price with the idea that there were 2 keys. Has anyone had this problem or something similar?
He told us just before we signed that it had 2 keys, he only noted down that alloys needed repairing, a badge missing as well as a scratch on the bumper. Nothing said about there being 1 key until we picked it up, I've been away a week so it's the only chance I've had to try sort it so just a bit lost.
Shaunwhitt said:
He told us just before we signed that it had 2 keys, he only noted down that alloys needed repairing, a badge missing as well as a scratch on the bumper. Nothing said about there being 1 key until we picked it up, I've been away a week so it's the only chance I've had to try sort it so just a bit lost.
Why didnt you ask for a refund there and then and not take it home if it only had one key, or why didnt you get them to confirm they would get the 2nd made and take the car under that protest and get it noted down?Sounds like you accepted a car with one key.
Ask them to contact previous owner(if it was taken in PX by them) GDPR (blah blah).
If its forthcoming then great, if its not, then..........?
Unfortunately, used cars arrive with one key, 3 keys, the wrong keys, broken keys, all sorts.
Its not the dealer that loses or breaks them, its the previous owners.
I don't even get into conversations with keys, its the bain of a dealers life, if its got one key, I tell the customer at point of first viewing, 'only one key I'm afraid' then leave it to the customer to carry on viewing.
Invariably, the conversation conveniently gets forgotten about until handover day, when you hand over one key and they then question where the other is.
'Told you when you viewed it, it only came with one' is the default answer.
Covered your own ass then.
I can only give you what it came with.
If its forthcoming then great, if its not, then..........?
Unfortunately, used cars arrive with one key, 3 keys, the wrong keys, broken keys, all sorts.
Its not the dealer that loses or breaks them, its the previous owners.
I don't even get into conversations with keys, its the bain of a dealers life, if its got one key, I tell the customer at point of first viewing, 'only one key I'm afraid' then leave it to the customer to carry on viewing.
Invariably, the conversation conveniently gets forgotten about until handover day, when you hand over one key and they then question where the other is.
'Told you when you viewed it, it only came with one' is the default answer.
Covered your own ass then.
I can only give you what it came with.
All the sales people I've ever trained have been told.
Anything you suggest, or promise, up to, and including the point of sale, I have to stand by.
So in this case OP you should be pushing for that second key.
Yes you should have made a point of it when you collected it, but you've been miss sold.
Large dealer with a head office?
Or smaller dealer?
Anything you suggest, or promise, up to, and including the point of sale, I have to stand by.
So in this case OP you should be pushing for that second key.
Yes you should have made a point of it when you collected it, but you've been miss sold.
Large dealer with a head office?
Or smaller dealer?
Sorry I've been a little vague. Somebody else picked the car up for me, he signed an "Acceptance of Vehicle Advertisement Critea" form where hes basically saying that hes happy with the vehicle. Underneath this is another part which says "Acceptance of Vehicle Overall Condition" under this it says that; This is to certify that its condition and what not but also says, "Any noted defects that need rectification and agreed between dealer and customer" under here he has written that there is no spare key along with all the other repairs, I imagine if its under here it needs rectifying as it says above.
If the dealer has told me there's 2 keys, sold it with 1 but under parts that need rectifying is that theres only 1 key then they're in the wrong? Please correct me if I'm in the wrong.
If the dealer has told me there's 2 keys, sold it with 1 but under parts that need rectifying is that theres only 1 key then they're in the wrong? Please correct me if I'm in the wrong.
Trevor555 said:
All the sales people I've ever trained have been told.
Anything you suggest, or promise, up to, and including the point of sale, I have to stand by.
So in this case OP you should be pushing for that second key.
Yes you should have made a point of it when you collected it, but you've been miss sold.
Large dealer with a head office?
Or smaller dealer?
This is a main dealer but its their own smaller company that deals with cars of different makes.Anything you suggest, or promise, up to, and including the point of sale, I have to stand by.
So in this case OP you should be pushing for that second key.
Yes you should have made a point of it when you collected it, but you've been miss sold.
Large dealer with a head office?
Or smaller dealer?
If they've written on the final collection invoice that there's only one key, and your friend has signed, and competed the deal, then I'm afraid the dealer is off the hook.
It was at this point it should have been sorted as signing that paperwork is acceptance that there's only one key if clearly written on that final piece of paperwork.
They made it clear and you had a chance to walk away.
Sorry.
It was at this point it should have been sorted as signing that paperwork is acceptance that there's only one key if clearly written on that final piece of paperwork.
They made it clear and you had a chance to walk away.
Sorry.
Trevor555 said:
If they've written on the final collection invoice that there's only one key, and your friend has signed, and competed the deal, then I'm afraid the dealer is off the hook.
It was at this point it should have been sorted as signing that paperwork is acceptance that there's only one key if clearly written on that final piece of paperwork.
They made it clear and you had a chance to walk away.
Sorry.
It's only because the document which was signed says that we accepted the car knowing that a badge still needed fitting, which was being done by them and the spare key which still needed rectifying by them along with the badge.It was at this point it should have been sorted as signing that paperwork is acceptance that there's only one key if clearly written on that final piece of paperwork.
They made it clear and you had a chance to walk away.
Sorry.
Shaunwhitt said:
Trevor555 said:
If they've written on the final collection invoice that there's only one key, and your friend has signed, and competed the deal, then I'm afraid the dealer is off the hook.
It was at this point it should have been sorted as signing that paperwork is acceptance that there's only one key if clearly written on that final piece of paperwork.
They made it clear and you had a chance to walk away.
Sorry.
It's only because the document which was signed says that we accepted the car knowing that a badge still needed fitting, which was being done by them and the spare key which still needed rectifying by them along with the badge.It was at this point it should have been sorted as signing that paperwork is acceptance that there's only one key if clearly written on that final piece of paperwork.
They made it clear and you had a chance to walk away.
Sorry.
Did that final piece of paperwork say that the key is to follow?
Or that there is only one key?
Trevor555 said:
I'm a bit lost now.
Did that final piece of paperwork say that the key is to follow?
Or that there is only one key?
On the document which was signed there was an area for things that still need rectifying. Under this they wrote that a badge needed fitting but they also wrote that the spare key was missing. I'm going to speak to the dealership tomorrow morning but I assumed that this was them agreeing to supplying another key.Did that final piece of paperwork say that the key is to follow?
Or that there is only one key?
Shaunwhitt said:
Trevor555 said:
I'm a bit lost now.
Did that final piece of paperwork say that the key is to follow?
Or that there is only one key?
On the document which was signed there was an area for things that still need rectifying. Under this they wrote that a badge needed fitting but they also wrote that the spare key was missing. I'm going to speak to the dealership tomorrow morning but I assumed that this was them agreeing to supplying another key.Did that final piece of paperwork say that the key is to follow?
Or that there is only one key?
I think you'll be fine then if it's in an area that says "still need rectifying"
I must say though, all the places I've worked I've never seen a box labelled as such on a final invoice.
An order form maybe, but not the final one.
Hope they sort it for you.
Depending on what car it is some times the key needs programming to the car.
Trevor555 said:
Ok..
I think you'll be fine then if it's in an area that says "still need rectifying"
I must say though, all the places I've worked I've never seen a box labelled as such on a final invoice.
An order form maybe, but not the final one.
Hope they sort it for you.
Depending on what car it is some times the key needs programming to the car.
It's very confusing for me nevermind you lot, appreciate the help and hopefully it can get sorted, cheers.I think you'll be fine then if it's in an area that says "still need rectifying"
I must say though, all the places I've worked I've never seen a box labelled as such on a final invoice.
An order form maybe, but not the final one.
Hope they sort it for you.
Depending on what car it is some times the key needs programming to the car.
Dave. said:
Were there two keys on the fob when you test drove it?
They usually keep them together so they aren't lost, so if only one key was present at the test drive, I'd assume that there was only one, regardless of what the sales guy told you.
People make mistakes...
He came out with just the one but told us that the other was inside, I understand people made mistakes but it's going to cost me £300 for somethinthing I shouldn't have been paying for in the first place. They usually keep them together so they aren't lost, so if only one key was present at the test drive, I'd assume that there was only one, regardless of what the sales guy told you.
People make mistakes...
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