Expected discount used car / main dealer (Hyundai)

[C0ffin D0dger]

Went to look at a Hyundai Santa-Fe over the weekend, very nice, and was ready to strike a deal.

It was at a main dealers and priced quite highly compared to other places, about £1k over the odds. Thought this would allow some wiggle room.

Now my other expectation of buying from a main dealer was to get at least 1 years warranty included (BMW did on my last car), the Santa-Fe was just out of the original warranty. Only 3 months included and they wanted another £400 to get a years Gold AA warranty added on! On top of that there was some sort of admin fee that they wanted to charge.

I set out what I thought was worth paying for it and said I would go for a figure some £500 over the odds but with the warranty included as that was what I thought it was worth and because we liked the car. Absolutely no reduction from them bar about £50 or something. Did the obvious thing and walked out wondering if I might get a call to offer me some off. Thus far nothing from them.

Pretty crazy I thought, obviously I'll source one from elsewhere if they don't want to play ball, but I'd always been lead to believe that you never pay the screen price?

I guess the fact that it would have been a cash purchase, no trade in, and when they started covering the up-sell (GAP insurance etc.) I said no thanks.

[scot_aln]

Usually the warranty is the one perk of buying from a main dealer. Wonder why it didn't follow what they list for their approved used.

https://used.hyundai.co.uk/home

[C0ffin D0dger]

scot_aln said:

Usually the warranty is the one perk of buying from a main dealer. Wonder why it didn't follow what they list for their approved used.

https://used.hyundai.co.uk/home

Thanks for that, yes that was the kind of thing I was expecting, 12 months breakdown as well which I'd forgotten that I had on the BMW also.

Looking through the list of used Santa-Fe on the Hyundai website it seems like some dealers offer this and some don't. Needs the H logo on the picture. Bit of an odd practice but I guess it's all to do with margins. But then as this one was top dollar I would want all that included

[tickedon]

C0ffin D0dger said:

Thanks for that, yes that was the kind of thing I was expecting, 12 months breakdown as well which I'd forgotten that I had on the BMW also.

Looking through the list of used Santa-Fe on the Hyundai website it seems like some dealers offer this and some don't. Needs the H logo on the picture. Bit of an odd practice but I guess it's all to do with margins. But then as this one was top dollar I would want all that included

If it was top dollar, I’d want it included too.

Possibly just a case the car owes them more so they aren’t keen to bargain. If so, and you’re happy to travel etc, I’d find another dealer that will!

[Jamescrs]

I'm not overly suprised they won't move on the windscreen price, seems to be how dealers are now but I wouldn't expect an admin fee at a main dealer, that's a car supermarket trick usually and I'd also want a proper Hyundai warranty at a main dealer. I've had an AA warranty on a car previously and whilst they paid out for two claims it was a hassle

[la5tn1nja]

I think the best thing you can do in this situation is name the price you want to pay, leave your number and walk away. If they don’t call, they must be confident of waiting for someone who’ll pay full price. If they do call before you find another car, all good, you’ll get your discount.

Personally I would also shy away from appearing too keen on finding that exact make and model / spec etc. If the seller knows they have a good example of the exact car you want, why would they discount it. I’ve been caught out by this is the past and only ended up getting a notional “goodwill” £250 off.

[SCEtoAUX]

Nothing wrong with paying a bit over the odds if you like the car.

[C0ffin D0dger]

la5tn1nja said:

I think the best thing you can do in this situation is name the price you want to pay, leave your number and walk away. If they don’t call, they must be confident of waiting for someone who’ll pay full price. If they do call before you find another car, all good, you’ll get your discount.

Personally I would also shy away from appearing too keen on finding that exact make and model / spec etc. If the seller knows they have a good example of the exact car you want, why would they discount it. I’ve been caught out by this is the past and only ended up getting a notional “goodwill” £250 off.

Pretty much what we did. I don't think we were too keen either as we looked at it early afternoon + had a test drive but didn't enter into any sort of talk of a deal then as we had another car lined up to view (a Kia Sorento) and made that known to them. When we went back later after viewing the Sorento (bit scruffy) we said we liked the car and wanted to talk about a deal but that was all. Just said that I could identify several examples on Autotrader for around £1k less than there's but he claimed they check / match prices regularly.

Anyway, now we do know what we want I can find something suitable at the price I want to pay.

Their add on warranty wasn't exactly great value either, could source the same thing myself for £100 less.

[ALawson]

Don' they require receipts of all serving etc. to pay out on the manufacturers warranties. If the car is missing a service or something else it may not be able to be a Approved sale, so only subject to the minimum statutory cover.