Car Warranty & Returns
Discussion
Hi all,
Looking for some guidance please.
I bought a Corsa from a well known Northern car Retailer on 11th October. On the 24th October the car started having a fault with the throttle - it would stall whilst not in gear & the accelerator peddle is unresponsive. Very dangerous to continue driving.
It's a temperamental fault so all of the garage tests are saying that the car is fine. Meaning the Retail branch does not believe me & will not give me a refund. They have even started to ignore my e-mails!
Being within my first 30 days of purchase, I believe I have certain Consumer Rights as the car is not to satisfaction.
How do i get them to refund my money? They have booked the car is for a more thorough inspection next week, but as you can imagine I don't want this repaired now - I just want my money back.
I even get the feeling that they are just trying to drag it out until I'm out of my warranty period.
Any help much appreciated, thank you.
Looking for some guidance please.
I bought a Corsa from a well known Northern car Retailer on 11th October. On the 24th October the car started having a fault with the throttle - it would stall whilst not in gear & the accelerator peddle is unresponsive. Very dangerous to continue driving.
It's a temperamental fault so all of the garage tests are saying that the car is fine. Meaning the Retail branch does not believe me & will not give me a refund. They have even started to ignore my e-mails!
Being within my first 30 days of purchase, I believe I have certain Consumer Rights as the car is not to satisfaction.
How do i get them to refund my money? They have booked the car is for a more thorough inspection next week, but as you can imagine I don't want this repaired now - I just want my money back.
I even get the feeling that they are just trying to drag it out until I'm out of my warranty period.
Any help much appreciated, thank you.
Edited by ADGRussell on Friday 1st November 10:47
I really feel for you in your situation, it is very frustrating to know a car is not right, but nothing is being done about it.
How new is the car? Have you tried having one of their technicians drive it around for a few days so that the likelihood of the fault occurring is higher?
If it is a very intermittent fault, then it is a bit tricky as the dealership won't want to take any drastic measures without seeing the fault first hand.
Good luck!
How new is the car? Have you tried having one of their technicians drive it around for a few days so that the likelihood of the fault occurring is higher?
If it is a very intermittent fault, then it is a bit tricky as the dealership won't want to take any drastic measures without seeing the fault first hand.
Good luck!
Gassing Station | Car Buying | Top of Page | What's New | My Stuff