Purchasing used car - chip in windscreen (deposit paid).
Discussion
Hi all,
I'm buying a Ford Approved used car, and test drove it on Monday and paid a £500 deposit, I am due to pick up on Friday and pay the remaining balance.
The car isn't yet one year old, and has a few scratches. Scratches are part of the parcel with used cars I expect.
There is however a chip in the windscreen that I only noticed when walking back to my car after paying the deposit. I spoke to the dealer and they said they would only repair it if their inspection deems it as an MOT fail-worthy fault. I feel Ford Approved should be a bit of a better standard than that.
I was just wondering what everyone's thoughts are, and how to play it?
I'm buying a Ford Approved used car, and test drove it on Monday and paid a £500 deposit, I am due to pick up on Friday and pay the remaining balance.
The car isn't yet one year old, and has a few scratches. Scratches are part of the parcel with used cars I expect.
There is however a chip in the windscreen that I only noticed when walking back to my car after paying the deposit. I spoke to the dealer and they said they would only repair it if their inspection deems it as an MOT fail-worthy fault. I feel Ford Approved should be a bit of a better standard than that.
I was just wondering what everyone's thoughts are, and how to play it?
Unless its very cheap I would ask for the deposit back. I've bought 5 year old cars with no scratches on and would expect 12 month old Fords pretty much everywhere....there's bound to be better examples out there. Also most dealers would be open to discussing touching up/repairing scratches as part of the negotiation. Did you not consider this?
I’ve just bought a 3 year old ford from a main ford dealer. When I viewed the car I noticed a couple of scratches which looked a little more than I could polish out myself. They had them fixed, no question.
I would ask that the windscreen is repaired, especially on a one year old car. You will not lose your deposit. I’d also ask for the other scratches to be sorted. I’m guessing that they’ve asked you about paint protection insurance? My dealer did. I told them I would think about it while they sorted out the scratches on the car. In the end I didn’t take the insurance even though it wasn’t a bad deal as I’m always very careful with my paintwork and where I park. But maybe the possibility of taking it helped to sway them into sorting things?
I would ask that the windscreen is repaired, especially on a one year old car. You will not lose your deposit. I’d also ask for the other scratches to be sorted. I’m guessing that they’ve asked you about paint protection insurance? My dealer did. I told them I would think about it while they sorted out the scratches on the car. In the end I didn’t take the insurance even though it wasn’t a bad deal as I’m always very careful with my paintwork and where I park. But maybe the possibility of taking it helped to sway them into sorting things?
Gave them a call this afternoon as they hadn't replied at all to my email.
He basically re-iterated that they won't repair it unless it constitutes an MOT failure (he said the service team had done the checks today but had now gone home so he doesn't know the results).
What was concerning was how he said twice "Don't worry mate, just drive around with it for a bit then claim for it on your insurance".
He basically re-iterated that they won't repair it unless it constitutes an MOT failure (he said the service team had done the checks today but had now gone home so he doesn't know the results).
What was concerning was how he said twice "Don't worry mate, just drive around with it for a bit then claim for it on your insurance".
Matthew150 said:
Gave them a call this afternoon as they hadn't replied at all to my email.
He basically re-iterated that they won't repair it unless it constitutes an MOT failure (he said the service team had done the checks today but had now gone home so he doesn't know the results).
What was concerning was how he said twice "Don't worry mate, just drive around with it for a bit then claim for it on your insurance".
Ditto, hence my reply to Mexman above, who made the exact same comment (*possibly* in jest), who is a used car salesman.He basically re-iterated that they won't repair it unless it constitutes an MOT failure (he said the service team had done the checks today but had now gone home so he doesn't know the results).
What was concerning was how he said twice "Don't worry mate, just drive around with it for a bit then claim for it on your insurance".
Matthew150 said:
My only worry would be, would I lose my £500 deposit?
You are entitled to your deposit back in most circumstances. The law is much tighter on this these days.https://www.gov.uk/government/publications/cancell...
Glassman said:
sideways sid said:
If its the car you want, just buy it, and get AutoWindscreens to come out and repair it for c£30 once you own it.
Auto Windscreens are not known for great windscreen repairs. Come handover, its the 1st thing you are going to look for and if you are not happy, unwinding the deal is more pain than its worth.
Best to get a repair done yourself afterwards, from a trusted source.
If you expect as new, you have to buy new, its still used at the end of the day, whether its a year old or 5 years old, wear and tear will be evident.
Edited by Mexman on Saturday 25th July 08:12
Mexman said:
This is why the dealer does not want to get involved with it.
Come handover, its the 1st thing you are going to look for and if you are not happy, unwinding the deal is more pain than its worth.
Best to get a repair done yourself afterwards, from a trusted source.
If you expect as new, you have to buy new, its still used at the end of the day, whether its a year old or 5 years old, wear and tear will be evident.
A valid, but separate issue to encouraging a moody claim though. Come handover, its the 1st thing you are going to look for and if you are not happy, unwinding the deal is more pain than its worth.
Best to get a repair done yourself afterwards, from a trusted source.
If you expect as new, you have to buy new, its still used at the end of the day, whether its a year old or 5 years old, wear and tear will be evident.
The windscreen wouldn't be my big concern unless it was an M.O.T failure (it would be a negotiating point though, now what wouldn't be acceptable are the scratches they would have to be repaired before purchase or the car be offered at such a price that a Detailer/Bodyshop can carryout the work without me being out of pocket.
Ask for your deposit back and walk away. Either the dealer will suddenly spring into action, or you find another of the many Fords for sale that has been better looked after.
You don’t lose your no claims for a windscreen repair, but you do have to declare it for future policies.
Also, and this is just my experience, unless you get someone good, they can make a right balls up of windscreen replacements.
Why bother with all this when there are plenty of cars to choose from?
You don’t lose your no claims for a windscreen repair, but you do have to declare it for future policies.
Also, and this is just my experience, unless you get someone good, they can make a right balls up of windscreen replacements.
Why bother with all this when there are plenty of cars to choose from?
Edited by panholio on Sunday 26th July 07:21
Is the main dealer close to you and therefore convinience comes in?
If they are not willing (that is the assumption at the moment) to sort this prior to buying the car, just imagine what depths of s
t you could be facing later if you had to deal with them?
How much further would you have to travel to get a similar Ford? Maybe worthwhile casting the net a bit further.
If they are not willing (that is the assumption at the moment) to sort this prior to buying the car, just imagine what depths of s
t you could be facing later if you had to deal with them? How much further would you have to travel to get a similar Ford? Maybe worthwhile casting the net a bit further.
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