Buying a car online
Discussion
Today I finally convinced Mrs Surveyor that she is going to kill our 3.0 diesel Merc estate with her new commute of 4 miles a day. It's time to change.
But I hate changing cars. So I looked online and have bought a Mini Clubman frim Cinch which is being delivered on Thursday.
The whole process took minutes. I've bought what I think is a well priced car, still under manufacturers warranty and have a no quibble return period if it turns out to be a dog.
I've not had to endure no return calls, condescension and negotiate with people who I would really rather not deal with. Oh and I've missed the whole 'be my best friend' while they negotiate with the big bad business manager.
I'm not sure I will ever visit a dealership to buy a car again!
But I hate changing cars. So I looked online and have bought a Mini Clubman frim Cinch which is being delivered on Thursday.
The whole process took minutes. I've bought what I think is a well priced car, still under manufacturers warranty and have a no quibble return period if it turns out to be a dog.
I've not had to endure no return calls, condescension and negotiate with people who I would really rather not deal with. Oh and I've missed the whole 'be my best friend' while they negotiate with the big bad business manager.
I'm not sure I will ever visit a dealership to buy a car again!
We did the same with Cinch. The perfect spec car appeared so bought in and arranged delivery all within about 10mins. Car turned up a week later and was exactly as described.
We had a faulty parking sensor and they arranged for the car to go to the main dealer and it was all sorted without fuss. We went for the extended (lifetime I think it’s called) warranty with service pack and it’s about £30 a month.
I would buy the same way again.
We had a faulty parking sensor and they arranged for the car to go to the main dealer and it was all sorted without fuss. We went for the extended (lifetime I think it’s called) warranty with service pack and it’s about £30 a month.
I would buy the same way again.
I bought from carzam online. I have mixed thoughts whether I'd do it again. On the buying process they showed photos of imperfections, which is positive but they did not show all the imperfections which makes it misleading.
The car was missing is parcel shelf and I had to argue hard toget them to fund a replacement. Their view was that it wasn't in the photo, my view was it was standard fit and not listed as a fault. They only backed down when I said I would use the 14 day money back guarantee.
On the plus side, it was a good price even taking account that the car was not in as good condition as I'd hoped for.
The car was missing is parcel shelf and I had to argue hard toget them to fund a replacement. Their view was that it wasn't in the photo, my view was it was standard fit and not listed as a fault. They only backed down when I said I would use the 14 day money back guarantee.
On the plus side, it was a good price even taking account that the car was not in as good condition as I'd hoped for.
We bought a car from Cinch recently, exact spec we wanted that we couldn't get hold of elsewhere and it seemed like a dead easy process, which it was. Very slick system to place an order and have it delivered, at that point even I'm wondering why I'd ever visit a dealership or specialist ever again.
Car arrived, looked great. Checked the service book, a bunch of handwritten dates, no stamps.
If you luck out with a car that has had a main dealership service life up till then it's a great way to buy a car, but Cinch are (intentionally?) incredibly vague on history and would seem to dispose of anything not nailed down in the car (such as service paperwork, and it's even policy to remove and destroy mats).
"They" (BCA) service the car prior to listing it, so absolutely everything on the site looks like it's had a recent MOT and service, because technically it has. However BCA will just change the oil and filter regardless of what needs doing at that service interval and Cinch will (eventually) email you the documentation showing that's all that has been done. Thankfully rejecting the car within 14 days is easy and surprisingly painless.
I've just trawled through TripAdvisor and there are similar reports pretty much on a daily basis, I'm pretty shocked that there are so many people apparently not ever servicing their cars in the first 3 years, aren't service packages usually included in PCP deals these days? By the way, a one star review on TA is seemingly a very, very good way of getting them to sit up and take notice!
Car arrived, looked great. Checked the service book, a bunch of handwritten dates, no stamps.
If you luck out with a car that has had a main dealership service life up till then it's a great way to buy a car, but Cinch are (intentionally?) incredibly vague on history and would seem to dispose of anything not nailed down in the car (such as service paperwork, and it's even policy to remove and destroy mats).
"They" (BCA) service the car prior to listing it, so absolutely everything on the site looks like it's had a recent MOT and service, because technically it has. However BCA will just change the oil and filter regardless of what needs doing at that service interval and Cinch will (eventually) email you the documentation showing that's all that has been done. Thankfully rejecting the car within 14 days is easy and surprisingly painless.
I've just trawled through TripAdvisor and there are similar reports pretty much on a daily basis, I'm pretty shocked that there are so many people apparently not ever servicing their cars in the first 3 years, aren't service packages usually included in PCP deals these days? By the way, a one star review on TA is seemingly a very, very good way of getting them to sit up and take notice!
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