Cancelling overdue car order

[liner33]

Like many people the car I have ordered is stuck due to the chip shortage.

The car is manufactured and delivered and is waiting a PDI and some revised parts to be fitted but its been like this for over a month now. The dealer can offer no updates and the manufacturer just says "Its due at the dealer next week" whenever I contact them. There is no eta on these parts it could well be months.

The car is currently 4 weeks overdue (Due 19th July) and I have decided to wait another two weeks till 1st Sept and then cancelling unless I get a firm delivery date or loan car

The order documentation I have offers no advice re-cancelling in this kind of situation so I assume we fall back to what is reasonable in law ie is not reasonable for an order to be delayed with no firm delivery date

FWIW I paid £1000 on a credit card for the deposit

I have already emailed the dealer stating that I will consider cancelling the order if no delivery on the 1/9/21 but further to that would it just be a case of doing this via email/phone

Anything I should consider when doing this ?

[Dimebars]

Consider you'll struggle to find a replacement given most manufacturers are in the same boat

[blue_haddock]

They cant just magic up the missing parts out of thin air and without them the car is going nowhere.

As most manufacturers are effected cancelling will just result in a longer wait as you'll now be at the back for the queue.

[Tye Green]

look on the up-side - 1 September + & you will get a 71 plate!

[sociopath]

Consider the fact that we've been in a pandemic and normal supply and demand rules don't apply, and cut the dealer some slack?

[Canon_Fodder]

OP what did the seller tell re delivery dates when you placed the order?

[The Rotrex Kid]

We have a few customers in the same position. We have said if anyone wants to cancel then it's no problem

Stock is almost impossible to get at the moment so if you want to cancel I doubt they'll even bother trying to talk you down, they'll just sell it to someone else.

[voram]

Canon_Fodder said:

OP what did the seller tell re delivery dates when you placed the order?

More importantly, what does the written sales contract say?

If it's only waiting for things which are to be bolted on later why can't you take delivery now on the understanding the dealer will have the car back to upgrade once the bits and pieces are in stock?

[liner33]

Canon_Fodder said:

OP what did the seller tell re delivery dates when you placed the order?

Order stated delivery date 30th July.

Cancelling for me will be cancelling and not seeking to order another car at a later date

I appreciate its one of those things and in no way do I blame anyone but I see no point in waiting with no end in sight

[Dolf Stoppard]

I think if the car is built there is an end in sight. I would guess the parts aren't that far away. I know some manufacturers are sticking things like alternative amps in until the correct items are available. The fact they're not doing this suggests they expect the parts to arrive shortly.

It's unlikely the car would be built with something so fundamental missing it can't be resolved within a shortish period.

Very frustrating but as others have said if you were to cancel then you might be waiting a long, long time for an alternative if you did decide to reorder.

[timbo999]

liner33 said:

I see no point in waiting with no end in sight

Not sure I understand that view tbh... you clearly want the car (as you ordered it) but don't need it (as you're prepared to cancel the order and not order another) and they are only holding £1000 (small beer in new car terms) so why not just wait?

[GetCarter]

O/P you should hang on, as you are in the fast lane. Try buying today and you are likely to have a further 12 months wait. It's all gone to st.

[Canon_Fodder]

liner33 said:

Order stated delivery date 30th July.

Cancelling for me will be cancelling and not seeking to order another car at a later date

I appreciate its one of those things and in no way do I blame anyone but I see no point in waiting with no end in sight

I think you've done the right thing giving them what sounds like a reasonable deadline and even though the small print prob says something like "time is not of the essence" it's clear that you reasonable expectations re delivery will not have been met once it's (say) a month overdue.

As another poster mentioned the dealer will probably be happy to have a new car in stock that he might even manage to sell on for a cheeky premium in these strange days.

[liner33]

timbo999 said:

Not sure I understand that view tbh... you clearly want the car (as you ordered it) but don't need it (as you're prepared to cancel the order and not order another) and they are only holding £1000 (small beer in new car terms) so why not just wait?

If I was to wait for much longer I would have potentially ordered a different model or even different make entirely

[Dan W.]

Im sure the dealer will be happy to cancel your order and issue a refund, like a previous comment said cars are hard to get hold of and they wont have an issue selling to someone else.

we are upto 6 months for pretty much any new car now

[GetCarter]

Dan W. said:

Im sure the dealer will be happy to cancel your order and issue a refund, like a previous comment said cars are hard to get hold of and they wont have an issue selling to someone else.

we are upto 6 months for pretty much any new car now

Dan, Just wondered what marque is only 6 months. I've ordered at 12 months delivery time and some I've heard have stopped taking orders altogether. Is it the amount of electronic tech involved in the car? ... or just a matter of scale of manufacture - Jap verses EU/GB etc? (I know 'nout - not trying to catch you out!).

[Dan W.]

GetCarter said:

Dan, Just wondered what marque is only 6 months. I've ordered at 12 months delivery time and some I've heard have stopped taking orders altogether. Is it the amount of electronic tech involved in the car? ... or just a matter of scale of manufacture - Jap verses EU/GB etc? (I know 'nout - not trying to catch you out!).

We are a Suzuki garage, I have 6 cars to sell in september thats all we have been given everything else Suzuki are telling us is feb march next year.

Mixture of everything, microchip covid, models changing the usual .

[GetCarter]

Dan W. said:

GetCarter said:

Dan, Just wondered what marque is only 6 months. I've ordered at 12 months delivery time and some I've heard have stopped taking orders altogether. Is it the amount of electronic tech involved in the car? ... or just a matter of scale of manufacture - Jap verses EU/GB etc? (I know 'nout - not trying to catch you out!).

We are a Suzuki garage, I have 6 cars to sell in september thats all we have been given everything else Suzuki are telling us is feb march next year.

Mixture of everything, microchip covid, models changing the usual .

Ta. Kinda' makes sense, Far East has the capacity and here we are mostly fked.

[Square Leg]

Dan W. said:

We are a Suzuki garage, I have 6 cars to sell in september thats all we have been given everything else Suzuki are telling us is feb march next year.

Mixture of everything, microchip covid, models changing the usual .

How on earth do you earn any money going forward if you have nothing to sell?
What a st situation to be stuck in.

[Dan W.]

Square Leg said:

How on earth do you earn any money going forward if you have nothing to sell?
What a st situation to be stuck in.

Lucky we have about 100 used cars to sell, Lots of non suzuki's as well so that generates fresh stock and earn some money