Car Accident - Insurer only repaired half of the issues?

[SSG1000]

So my wife was caught in a car accident a few weeks ago. She was stationary at a red light, she got rear ended and then smashed the car in front of her.

Police called and the person who caused the accident accepted full liability. Happy days.

As we brought the vehicle home we noticed an issue with the car excessively revving for no real reason. Made the insurer aware alongside the front and rear damage so they could repair the issue.

Had the vehicle retuned from the garage, who simply just posted the key through the letter box. Come to find that whilst they have fixed the cosmetic issues they returned the vehicle without fixing the revving issue. (Wife took it to get petrol and nearly had another accident as the vehicle wouldn’t move and the car just kept revving).

Rang the garage who said that they won’t fix the revving issue as the clutch had wear on it already.

Where do I stand? Completely dumbfounded given that the issue has clearly arisen from the accident ?

[ZX10R NIN]

Go back to your insurer & let them sort it.

[Pistonheader101]

ZX10R NIN said:

Go back to your insurer & let them sort it.

This

[SSG1000]

ZX10R NIN said:

Go back to your insurer & let them sort it.

Thank you ZX, exactly what I thought. Will be in touch with them Monday morning.

[vikingaero]

Most Insurers guarantee repairs for a couple of years and sometimes for the life of your ownership of the car. Don't be afraid of invoking your Insurers complaints procedure.