1yr Old Borked Car. Where do I stand?
Discussion
Evening All,
Just looking for some thoughts and opinions on a situation I'm stuck in.
I have a Hyundai Tucson Hybrid, the new model with the light up front end. I bought it brand new on a PCP Agreement last August, and its now sitting at a smidge over 9000 Miles.
Around mid August this year the car developed an issue, hesitating, juddering, and showing a constant EML. The car went to the nearest dealer, not the supplying one, on the 25th August (It was the soonest I could get a courtesy car). I stopped driving the car a few days before, but drove it 3 miles to the garage the day it went in.
Initially the car was diagnosed with a faulty catalytic converter, Hyundai requested a fuel sample, which was fine (I only ever use super e5). A claim was put in and the new cat was fitted. When they took the car for a test drive the car then 'broke down' and went back into the workshop and could not be started or driveable.
It seemed apparent that the hybrid battery had been allowed to drain and subsequently killed the battery. The garage swapped a battery out of a donor car but this didn't work, but the one out of mine didn't work in the donor either. From what I am aware another claim has been put in for a battery but it's unlikely to resolve the issue.
The dealer doesn't know what's wrong with the car, there is a constant back and forth with Hyundai, but also Hyundai themselves have not had this before and don't appear to know either. The service manager has suggested that the next likely step is that Hyundai will send someone from head office technical to look at the car. It has now been with them for 5 weeks, and I still have the courtesy car (an i10). I have been fairly laid back about it so far, however I have now sent a minor signal on my current feelings about the car to the garage in that I am taking my private plate off it.
Prior to this happening I had been planning to move the car on, there is 2 years left on the PCP but I have currently around £6k of equity in the car (similar to what went in as a deposit). Although I can afford the car, I wanted to reduce my liabilities going forward for obvious economic reasons, and get something cheap to see me well until I feel comfortable about financing again.
So to summarise, I'm paying £385 per month for a broken car that I haven't seen for 5 weeks. Both the dealer and the manufacturer don't seem to know what's wrong with it. I want out, but don't know where I stand. Do I really have to just sit and wait while they just keep throwing stuff at it?
Thanks in Advance
Just looking for some thoughts and opinions on a situation I'm stuck in.
I have a Hyundai Tucson Hybrid, the new model with the light up front end. I bought it brand new on a PCP Agreement last August, and its now sitting at a smidge over 9000 Miles.
Around mid August this year the car developed an issue, hesitating, juddering, and showing a constant EML. The car went to the nearest dealer, not the supplying one, on the 25th August (It was the soonest I could get a courtesy car). I stopped driving the car a few days before, but drove it 3 miles to the garage the day it went in.
Initially the car was diagnosed with a faulty catalytic converter, Hyundai requested a fuel sample, which was fine (I only ever use super e5). A claim was put in and the new cat was fitted. When they took the car for a test drive the car then 'broke down' and went back into the workshop and could not be started or driveable.
It seemed apparent that the hybrid battery had been allowed to drain and subsequently killed the battery. The garage swapped a battery out of a donor car but this didn't work, but the one out of mine didn't work in the donor either. From what I am aware another claim has been put in for a battery but it's unlikely to resolve the issue.
The dealer doesn't know what's wrong with the car, there is a constant back and forth with Hyundai, but also Hyundai themselves have not had this before and don't appear to know either. The service manager has suggested that the next likely step is that Hyundai will send someone from head office technical to look at the car. It has now been with them for 5 weeks, and I still have the courtesy car (an i10). I have been fairly laid back about it so far, however I have now sent a minor signal on my current feelings about the car to the garage in that I am taking my private plate off it.
Prior to this happening I had been planning to move the car on, there is 2 years left on the PCP but I have currently around £6k of equity in the car (similar to what went in as a deposit). Although I can afford the car, I wanted to reduce my liabilities going forward for obvious economic reasons, and get something cheap to see me well until I feel comfortable about financing again.
So to summarise, I'm paying £385 per month for a broken car that I haven't seen for 5 weeks. Both the dealer and the manufacturer don't seem to know what's wrong with it. I want out, but don't know where I stand. Do I really have to just sit and wait while they just keep throwing stuff at it?
Thanks in Advance
Court_S said:
Surely these are grounds for rejection? Have spoken to the finance arm?
I can't fault the dealer to be fair, but I'm not really keen to keep this up for much longer if they don't know what's wrong with it.
If you were thinking of moving it on, get your WBAC valuation, Cazoo (I think you’ll have to say there’s no finance on it to get a value from them) and whoever else will give you a trade in price. Use these to see if the dealer will offer you something around the average to take it off you. They can still get it fixed and sell it on, but they won’t have the pressure of a customer waiting for it and you get your equity back. Might be worth a try.
Stophe said:
If you were thinking of moving it on, get your WBAC valuation, Cazoo (I think you’ll have to say there’s no finance on it to get a value from them) and whoever else will give you a trade in price. Use these to see if the dealer will offer you something around the average to take it off you. They can still get it fixed and sell it on, but they won’t have the pressure of a customer waiting for it and you get your equity back. Might be worth a try.
Thanks. I have figures from WBAC, Cazoo (they tell you the figure before and after settlement deducted), Car Shop, and Mangoletsi Fiat.I will be heading to the dealer in person on friday afternoon to give them the paperwork to put new plates on the car, I can only ask!
WelshPetrolhead said:
Not yet. I thought a rejection had to be within the first 6 months. .
The 6 mth thing is really for used cars - it's assumed any fault that appears was present at the time of sale unless the dealer can prove otherwise.There's really no time limit for rejection but it gets trickier the longer it goes on as you're deemed to have accepted the car. In your case it should be pretty black and white - a car that doesn't work as a car is unfit for purpose.
As others have pointed out though, if you go down this route you're not likely to benefit from the car's current value.
Sheepshanks said:
The 6 mth thing is really for used cars - it's assumed any fault that appears was present at the time of sale unless the dealer can prove otherwise.
There's really no time limit for rejection but it gets trickier the longer it goes on as you're deemed to have accepted the car. In your case it should be pretty black and white - a car that doesn't work as a car is unfit for purpose.
As others have pointed out though, if you go down this route you're not likely to benefit from the car's current value.
Thanks. Might have to extend my patience in that case!There's really no time limit for rejection but it gets trickier the longer it goes on as you're deemed to have accepted the car. In your case it should be pretty black and white - a car that doesn't work as a car is unfit for purpose.
As others have pointed out though, if you go down this route you're not likely to benefit from the car's current value.
C G said:
Have you tried asking Hyundai to buy it back ?
Not yet, but it is an option I'm looking at exploring.C70R said:
Nothing to add, other than amazement at wasting money on super unleaded in a cooking Hyundai. You may as well just fill up with 95 and set fire to a fiver for the same experience.
There was a notable difference in economy between e5 and e10 petrol. I admit I said in my OP I only ever fill with super (e5), I have once or twice had to use regular (e10) as no other option.Edited by WelshPetrolhead on Wednesday 28th September 21:03
OP, you're beyond the easy rejection point
you're in your warranty period and so we are at the stage where 'reasonableness' is the key criteria.
give them a reasonable time to fix - document that, listing the previous faults, and if they fail to provide the car fit for purpose then reject through the courts
you're in your warranty period and so we are at the stage where 'reasonableness' is the key criteria.
give them a reasonable time to fix - document that, listing the previous faults, and if they fail to provide the car fit for purpose then reject through the courts
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