Returning a used car to a main dealer?!
Discussion
Hello all,
I picked up a new (to me) car this week from a main dealer not far from me. It’s 2 years old, and has 15,000 miles on it.
Due to work commitments, and the fact the dealership is not open on Sundays, I had to view, and subsequently purchase said car when it was dark.
At the time of viewing, I looked over the car as much as I could with what light was left in the day.
Since purchasing the car, and looking over it more carefully in the daylight, it has become clear that there are several issues with it.
The dealer in question is now being very difficult about how they’re going to, or not in this case, proceed going forward.
I mentioned to them that I’m in a position where I’ll either request that these issues are put right, or that I will be returning the car and seeking a full refund. The salesmen said that I’d only be able to return the car if there is a legal issue with it (for example I stated my concern that one of the tyres has been driven on flat and ruined the sidewall, but he claims that it still passed their inspection as the tread is still legal).
I also stated that I believe the car hasn’t gone through a sufficient preparation process before the sale, as there are a few scuffs on the paint (which could easily polish out), the interior is filthy, and two of the tyres are very close to, if not below their minimum 3mm standard.
WHERE DO I STAND?!
I picked up a new (to me) car this week from a main dealer not far from me. It’s 2 years old, and has 15,000 miles on it.
Due to work commitments, and the fact the dealership is not open on Sundays, I had to view, and subsequently purchase said car when it was dark.
At the time of viewing, I looked over the car as much as I could with what light was left in the day.
Since purchasing the car, and looking over it more carefully in the daylight, it has become clear that there are several issues with it.
The dealer in question is now being very difficult about how they’re going to, or not in this case, proceed going forward.
I mentioned to them that I’m in a position where I’ll either request that these issues are put right, or that I will be returning the car and seeking a full refund. The salesmen said that I’d only be able to return the car if there is a legal issue with it (for example I stated my concern that one of the tyres has been driven on flat and ruined the sidewall, but he claims that it still passed their inspection as the tread is still legal).
I also stated that I believe the car hasn’t gone through a sufficient preparation process before the sale, as there are a few scuffs on the paint (which could easily polish out), the interior is filthy, and two of the tyres are very close to, if not below their minimum 3mm standard.
WHERE DO I STAND?!
Mully1906 said:
Hello all,
I picked up a new (to me) car this week from a main dealer not far from me. It’s 2 years old, and has 15,000 miles on it.
Due to work commitments, and the fact the dealership is not open on Sundays, I had to view, and subsequently purchase said car when it was dark.
At the time of viewing, I looked over the car as much as I could with what light was left in the day.
Since purchasing the car, and looking over it more carefully in the daylight, it has become clear that there are several issues with it.
The dealer in question is now being very difficult about how they’re going to, or not in this case, proceed going forward.
I mentioned to them that I’m in a position where I’ll either request that these issues are put right, or that I will be returning the car and seeking a full refund. The salesmen said that I’d only be able to return the car if there is a legal issue with it (for example I stated my concern that one of the tyres has been driven on flat and ruined the sidewall, but he claims that it still passed their inspection as the tread is still legal).
I also stated that I believe the car hasn’t gone through a sufficient preparation process before the sale, as there are a few scuffs on the paint (which could easily polish out), the interior is filthy, and two of the tyres are very close to, if not below their minimum 3mm standard.
WHERE DO I STAND?!
You viewed it in the dark ,that is not the dealers fault .I picked up a new (to me) car this week from a main dealer not far from me. It’s 2 years old, and has 15,000 miles on it.
Due to work commitments, and the fact the dealership is not open on Sundays, I had to view, and subsequently purchase said car when it was dark.
At the time of viewing, I looked over the car as much as I could with what light was left in the day.
Since purchasing the car, and looking over it more carefully in the daylight, it has become clear that there are several issues with it.
The dealer in question is now being very difficult about how they’re going to, or not in this case, proceed going forward.
I mentioned to them that I’m in a position where I’ll either request that these issues are put right, or that I will be returning the car and seeking a full refund. The salesmen said that I’d only be able to return the car if there is a legal issue with it (for example I stated my concern that one of the tyres has been driven on flat and ruined the sidewall, but he claims that it still passed their inspection as the tread is still legal).
I also stated that I believe the car hasn’t gone through a sufficient preparation process before the sale, as there are a few scuffs on the paint (which could easily polish out), the interior is filthy, and two of the tyres are very close to, if not below their minimum 3mm standard.
WHERE DO I STAND?!
Used cars have scuffs ,you'd have noticed this in daylight ,not the dealers fault .
Dieci said:
You viewed it in the dark ,that is not the dealers fault .
Used cars have scuffs ,you'd have noticed this in daylight ,not the dealers fault .
The scuffs I’m not too fussed about, even though they should’ve been sorted by the valeter. Used cars have scuffs ,you'd have noticed this in daylight ,not the dealers fault .
It’s things like the tyre condition etc.
I would’ve thought buying an approved used car from a main dealer, things like this would have been sorted prior to sale.
Mully1906 said:
Dieci said:
You viewed it in the dark ,that is not the dealers fault .
Used cars have scuffs ,you'd have noticed this in daylight ,not the dealers fault .
The scuffs I’m not too fussed about, even though they should’ve been sorted by the valeter. Used cars have scuffs ,you'd have noticed this in daylight ,not the dealers fault .
It’s things like the tyre condition etc.
I would’ve thought buying an approved used car from a main dealer, things like this would have been sorted prior to sale.
Paintwork you wont have much of a comeback on its a used car. you could ask for a re valet and polish
Dan W. said:
What about the tyre condition ? are they legal ? have you measured them yourself to check.
Paintwork you wont have much of a comeback on its a used car. you could ask for a re valet and polish
Technically still legal yes, but the front left has definitely been driven on when it’s been flat. So I’d argue it needs changing as I have no idea what the inside would be like.Paintwork you wont have much of a comeback on its a used car. you could ask for a re valet and polish
It also measure below their “3mm standard” whereby they should replace the tyre if it’s below 3mm. The other side is extremely close to 3mm as well.
Mully1906 said:
Dan W. said:
What about the tyre condition ? are they legal ? have you measured them yourself to check.
Paintwork you wont have much of a comeback on its a used car. you could ask for a re valet and polish
Technically still legal yes, but the front left has definitely been driven on when it’s been flat. So I’d argue it needs changing as I have no idea what the inside would be like.Paintwork you wont have much of a comeback on its a used car. you could ask for a re valet and polish
It also measure below their “3mm standard” whereby they should replace the tyre if it’s below 3mm. The other side is extremely close to 3mm as well.
show them the tyre and say you feel this is not good enough, only other avenue to be honest would be bad reviews and a letter to the owner or dealer princple
Mully1906 said:
Hello all,
I picked up a new (to me) car this week from a main dealer not far from me. It’s 2 years old, and has 15,000 miles on it.
Due to work commitments, and the fact the dealership is not open on Sundays, I had to view, and subsequently purchase said car when it was dark.
At the time of viewing, I looked over the car as much as I could with what light was left in the day.
Since purchasing the car, and looking over it more carefully in the daylight, it has become clear that there are several issues with it.
The dealer in question is now being very difficult about how they’re going to, or not in this case, proceed going forward.
I mentioned to them that I’m in a position where I’ll either request that these issues are put right, or that I will be returning the car and seeking a full refund. The salesmen said that I’d only be able to return the car if there is a legal issue with it (for example I stated my concern that one of the tyres has been driven on flat and ruined the sidewall, but he claims that it still passed their inspection as the tread is still legal).
I also stated that I believe the car hasn’t gone through a sufficient preparation process before the sale, as there are a few scuffs on the paint (which could easily polish out), the interior is filthy, and two of the tyres are very close to, if not below their minimum 3mm standard.
WHERE DO I STAND?!
I don't know where you stand legally but I've had the joy of some honest and some not so honest dealers in the past. To be honest and to be fair to the dealer, I doubt I'd try to pull the couldn't really look at it excuse.I picked up a new (to me) car this week from a main dealer not far from me. It’s 2 years old, and has 15,000 miles on it.
Due to work commitments, and the fact the dealership is not open on Sundays, I had to view, and subsequently purchase said car when it was dark.
At the time of viewing, I looked over the car as much as I could with what light was left in the day.
Since purchasing the car, and looking over it more carefully in the daylight, it has become clear that there are several issues with it.
The dealer in question is now being very difficult about how they’re going to, or not in this case, proceed going forward.
I mentioned to them that I’m in a position where I’ll either request that these issues are put right, or that I will be returning the car and seeking a full refund. The salesmen said that I’d only be able to return the car if there is a legal issue with it (for example I stated my concern that one of the tyres has been driven on flat and ruined the sidewall, but he claims that it still passed their inspection as the tread is still legal).
I also stated that I believe the car hasn’t gone through a sufficient preparation process before the sale, as there are a few scuffs on the paint (which could easily polish out), the interior is filthy, and two of the tyres are very close to, if not below their minimum 3mm standard.
WHERE DO I STAND?!
I've bought cars in a rush only to find misaligned panels later. They still worked though. YMMV.
If it's a dealer they've some obligations but I really have no idea where you stand and am interested to see where some of the more informed on here comment on it goes. Sorry for a low information post but commenting more out of interest in your situation than providing information.
I have my doubts that a tyre problem is a returnable issue as the dealer can easily correct it. I think there's a big difference between a good dealer that will sort a snag list and getting into a row over your right to return.
cheesejunkie said:
I don't know where you stand legally but I've had the joy of some honest and some not so honest dealers in the past. To be honest and to be fair to the dealer, I doubt I'd try to pull the couldn't really look at it excuse.
I've bought cars in a rush only to find misaligned panels later. They still worked though. YMMV.
If it's a dealer they've some obligations but I really have no idea where you stand and am interested to see where some of the more informed on here comment on it goes. Sorry for a low information post but commenting more out of interest in your situation than providing information.
I have my doubts that a tyre problem is a returnable issue as the dealer can easily correct it. I think there's a big difference between a good dealer that will sort a snag list and getting into a row over your right to return.
At the moment they’re claiming the tyre is still of legal tread and would pass an MOT, but he will check with his sales manager. I've bought cars in a rush only to find misaligned panels later. They still worked though. YMMV.
If it's a dealer they've some obligations but I really have no idea where you stand and am interested to see where some of the more informed on here comment on it goes. Sorry for a low information post but commenting more out of interest in your situation than providing information.
I have my doubts that a tyre problem is a returnable issue as the dealer can easily correct it. I think there's a big difference between a good dealer that will sort a snag list and getting into a row over your right to return.
To be honest, the whole service I’ve had hasn’t been that great so I don’t have very high hopes that they’re gonna sort it.
Mully1906 said:
cheesejunkie said:
I don't know where you stand legally but I've had the joy of some honest and some not so honest dealers in the past. To be honest and to be fair to the dealer, I doubt I'd try to pull the couldn't really look at it excuse.
I've bought cars in a rush only to find misaligned panels later. They still worked though. YMMV.
If it's a dealer they've some obligations but I really have no idea where you stand and am interested to see where some of the more informed on here comment on it goes. Sorry for a low information post but commenting more out of interest in your situation than providing information.
I have my doubts that a tyre problem is a returnable issue as the dealer can easily correct it. I think there's a big difference between a good dealer that will sort a snag list and getting into a row over your right to return.
At the moment they’re claiming the tyre is still of legal tread and would pass an MOT, but he will check with his sales manager. I've bought cars in a rush only to find misaligned panels later. They still worked though. YMMV.
If it's a dealer they've some obligations but I really have no idea where you stand and am interested to see where some of the more informed on here comment on it goes. Sorry for a low information post but commenting more out of interest in your situation than providing information.
I have my doubts that a tyre problem is a returnable issue as the dealer can easily correct it. I think there's a big difference between a good dealer that will sort a snag list and getting into a row over your right to return.
To be honest, the whole service I’ve had hasn’t been that great so I don’t have very high hopes that they’re gonna sort it.
You've viewed a car and then decided to buy it on that basis. Now you want to judge it against your own idea of what it should be. That's nonsense.
If there's something in their description of the specific car or their overall description of used cars from them you have a claim.
If there's something where the car isn't roadworthy you have a claim.
If there's things you hope for that aren't the case then that's tough luck. Don't view cars in the dark, what were you thinking?
If there's something in their description of the specific car or their overall description of used cars from them you have a claim.
If there's something where the car isn't roadworthy you have a claim.
If there's things you hope for that aren't the case then that's tough luck. Don't view cars in the dark, what were you thinking?
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