Purchased an EV that will not charge - Options?
Discussion
Hi All,
Saturday I purchased a second-hand I-Pace from a car supermarket in Wimbledon.
On the way back couldn't get it to accept a charge from any of the 4 chargers I tried or from a granny charger when I got home. It appears to get stuck at "Initialising" and freezes locking the cable in place.
I'm having difficulty contacting the dealer - phone rings out/hangs up, email hasn't been responded to.
The dealer has an app which has given an automated response to take the car to a local independent for repair but I'd rather not do this as I expect I'll be footing the bill and would think I need a Jag dealer to do a reset(?) In any case the battery is low.
What is a reasonable expectation for the dealer sorting the problem?
I'd like them to send someone to check pick it up and take it for a fix but I'm not getting much response.
My other half is talking about rejecting the car but I think we need to give them an opportunity to fix it first.
Sneaky lot also sold the car with an outstanding re-call.
Saturday I purchased a second-hand I-Pace from a car supermarket in Wimbledon.
On the way back couldn't get it to accept a charge from any of the 4 chargers I tried or from a granny charger when I got home. It appears to get stuck at "Initialising" and freezes locking the cable in place.
I'm having difficulty contacting the dealer - phone rings out/hangs up, email hasn't been responded to.
The dealer has an app which has given an automated response to take the car to a local independent for repair but I'd rather not do this as I expect I'll be footing the bill and would think I need a Jag dealer to do a reset(?) In any case the battery is low.
What is a reasonable expectation for the dealer sorting the problem?
I'd like them to send someone to check pick it up and take it for a fix but I'm not getting much response.
My other half is talking about rejecting the car but I think we need to give them an opportunity to fix it first.
Sneaky lot also sold the car with an outstanding re-call.
I did a quick google and it came up a few times. One of the suggestions was is it set to charge at a later time for off-peak energy?
Info here:
https://www.i-paceforum.com/threads/car-not-chargi...
Very annoying though - i hope you get it sorted.
Info here:
https://www.i-paceforum.com/threads/car-not-chargi...
Very annoying though - i hope you get it sorted.
Mr Sparkle said:
My other half is talking about rejecting the car but I think we need to give them an opportunity to fix it first.
No you don't, CRA 2015 says (paraphrasing Which.co.uk)0-30 days: You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described.
https://www.which.co.uk/consumer-rights/regulation...
autumnsum said:
Isn't the EV drive train still under warranty? I thought most EVs had an 8 year warranty?
Battery is under warranty but this looks like a software bug(?). Good call though, I will give Jag a call tomorrow as they might have a suggestion. I was conserved that if I took it some place other than the original dealer and there was a problem I’d be exposed.Mammasaid said:
No you don't, CRA 2015 says (paraphrasing Which.co.uk)
0-30 days: You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described.
https://www.which.co.uk/consumer-rights/regulation...
Thanks for the link, I guess this will be the back stop, if it gets close to 30 days then reject.0-30 days: You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described.
https://www.which.co.uk/consumer-rights/regulation...
limpsfield said:
I did a quick google and it came up a few times. One of the suggestions was is it set to charge at a later time for off-peak energy?
Info here:
https://www.i-paceforum.com/threads/car-not-chargi...
Very annoying though - i hope you get it sorted.
Thanks, I did have a play with the settings to make sure there wasn’t any timer set but it all looked okay. The charge port has a light that should change colour but it is suck too.Info here:
https://www.i-paceforum.com/threads/car-not-chargi...
Very annoying though - i hope you get it sorted.
In any case I’ll plug it in over night and see if it wakes it up
Not a fix for your issue but regarding leaving it plugged in all night.
I'm sure I read an I-Pace readers car on here recently that said there was a recall needed on them.
Jaguar stated not to leave the car parked over night or near buildings if I remember correctly so worth checking if the recall has been done before attempting that.
I'm sure I read an I-Pace readers car on here recently that said there was a recall needed on them.
Jaguar stated not to leave the car parked over night or near buildings if I remember correctly so worth checking if the recall has been done before attempting that.
Chilly for June said:
Not a fix for your issue but regarding leaving it plugged in all night.
I'm sure I read an I-Pace readers car on here recently that said there was a recall needed on them.
Jaguar stated not to leave the car parked over night or near buildings if I remember correctly so worth checking if the recall has been done before attempting that.
Don't leave a car near a building???I'm sure I read an I-Pace readers car on here recently that said there was a recall needed on them.
Jaguar stated not to leave the car parked over night or near buildings if I remember correctly so worth checking if the recall has been done before attempting that.
macron said:
Chilly for June said:
Not a fix for your issue but regarding leaving it plugged in all night.
I'm sure I read an I-Pace readers car on here recently that said there was a recall needed on them.
Jaguar stated not to leave the car parked over night or near buildings if I remember correctly so worth checking if the recall has been done before attempting that.
Don't leave a car near a building???I'm sure I read an I-Pace readers car on here recently that said there was a recall needed on them.
Jaguar stated not to leave the car parked over night or near buildings if I remember correctly so worth checking if the recall has been done before attempting that.
Apparently high voltage battery can overheat, and possibly cause a fire.. Nice to know. During the recall, the battery energy control module needs to be updated, they advise not to park near any buildings or charge over 75%
martinbiz said:
Mr Sparkle said:
Thanks for the link, I guess this will be the back stop, if it gets close to 30 days then reject.
I would do it now, we had 3 at work a few years ago and all of them had charging issues, we got shot of them pretty quick, shocking car.Do not go away mess with things on your own and then try reject it at 29 days, they will say you should have contacted them first and you could have done something to make the problem worse or even claim you caused it. This will not help you further down the line if you want to reject the car.
The CRA gives you the right to reject within 30 days, however this is expensive for a dealer to do, so usually they will offer to try rectify it. Its up to you, but work with the dealer on it to get to a good conclusion. The right to reject will not expire once you have informed the dealer of the problem within 30 days, if they try and fix it for a couple of months and cant, you can still reject the car. Or your other course of action is to outright reject, but be prepared for the potential outcome that the dealer challenges it in court, or they might just take it back no hassle no quibbles.
Chilly for June said:
Not a fix for your issue but regarding leaving it plugged in all night.
I'm sure I read an I-Pace readers car on here recently that said there was a recall needed on them.
Jaguar stated not to leave the car parked over night or near buildings if I remember correctly so worth checking if the recall has been done before attempting that.
Should be sorted by now - either by dealer in earlier cars or over the air in later ones. In some cars it may limit charging to 75% if it the new patch detects any battery issues. Car then needs to go to dealer for investigation so full battery function can be restored after further checks.I'm sure I read an I-Pace readers car on here recently that said there was a recall needed on them.
Jaguar stated not to leave the car parked over night or near buildings if I remember correctly so worth checking if the recall has been done before attempting that.
coldel said:
Whatever course of action you take, the first thing you should be doing is to notify the dealer of the fault. The liability is on them under CRA. Write a letter, send it special delivery signed for, as well as sending an email.
Do not go away mess with things on your own and then try reject it at 29 days, they will say you should have contacted them first and you could have done something to make the problem worse or even claim you caused it. This will not help you further down the line if you want to reject the car.
The CRA gives you the right to reject within 30 days, however this is expensive for a dealer to do, so usually they will offer to try rectify it. Its up to you, but work with the dealer on it to get to a good conclusion. The right to reject will not expire once you have informed the dealer of the problem within 30 days, if they try and fix it for a couple of months and cant, you can still reject the car. Or your other course of action is to outright reject, but be prepared for the potential outcome that the dealer challenges it in court, or they might just take it back no hassle no quibbles.
Good points,Do not go away mess with things on your own and then try reject it at 29 days, they will say you should have contacted them first and you could have done something to make the problem worse or even claim you caused it. This will not help you further down the line if you want to reject the car.
The CRA gives you the right to reject within 30 days, however this is expensive for a dealer to do, so usually they will offer to try rectify it. Its up to you, but work with the dealer on it to get to a good conclusion. The right to reject will not expire once you have informed the dealer of the problem within 30 days, if they try and fix it for a couple of months and cant, you can still reject the car. Or your other course of action is to outright reject, but be prepared for the potential outcome that the dealer challenges it in court, or they might just take it back no hassle no quibbles.
I have emailed them, I'll send a letter too.
I'll talk to Citizens Advice on Friday. I'd imagine it isn't as simple as just rejecting the car and telling them to pick it up(?) I wouldn't want to be stuck with something on the drive for 6 months while writing letters back and fourth.
Mr Sparkle said:
Good points,
I have emailed them, I'll send a letter too.
I'll talk to Citizens Advice on Friday. I'd imagine it isn't as simple as just rejecting the car and telling them to pick it up(?) I wouldn't want to be stuck with something on the drive for 6 months while writing letters back and fourth.
If you plan to reject the car, make them aware, call up and make contact (you said they went dark, I hope it was a legitimate dealership and not a guy selling from the side of the road) inform them of rejection. Stop driving the car, prepare to return it. Usually the onus is on the buyer to get the car back to the dealer. I have emailed them, I'll send a letter too.
I'll talk to Citizens Advice on Friday. I'd imagine it isn't as simple as just rejecting the car and telling them to pick it up(?) I wouldn't want to be stuck with something on the drive for 6 months while writing letters back and fourth.
Discombobulate said:
Just double check under EV icon.
First click on battery and check maximum not set to something silly like 50% - you can slide it to 100%.
Second click on charging and make sure it is on immediate charging.
I am sure you have done this already but it does catch people out.....
I had a good look through all the options and the app. It didn't have any restrictions set.First click on battery and check maximum not set to something silly like 50% - you can slide it to 100%.
Second click on charging and make sure it is on immediate charging.
I am sure you have done this already but it does catch people out.....
Looks like it wants to charge, just gets stuck.
Gassing Station | Car Buying | Top of Page | What's New | My Stuff