Returning lease, service question

Returning lease, service question

Author
Discussion

Pookie123

Original Poster:

883 posts

140 months

Wednesday 22nd May
quotequote all
Hi all,

Returning my Touareg in July, oil inspection has just come up and VW want to charge me £750 carry this out. Can you go to an independent dealer to be serviced?

VWFS website seems a bit vague… “ It is your responsibility as the hirer to ensure the vehicle is serviced at the manufacturer's recommended intervals by an authorised Volkswagen Retailer or Volkswagen approved repairer”.

Has anyone dealt with this before? Any advice would be appreciated.

blue_haddock

3,353 posts

69 months

Wednesday 22nd May
quotequote all
Under block exemption rules as long as its done with OE parts to the OE schedule it should be ok.

However some lease companies do stipulate it has to be a franchised dealer do the service.

Auto810graphy

1,432 posts

94 months

Wednesday 22nd May
quotequote all
Check the damage matrix but I think it’s cheaper to hand back overdue as from memory the no service history penalty is only £500, that’s if they spot it and charge you.

Mark V GTD

2,284 posts

126 months

Wednesday 22nd May
quotequote all
I’ve returned a VWFS vehicle early to avoid the service charges. They charge 50% of the outstanding amount. So in the last few months can be cheaper to just hand it back and get a new one.

240Cup

646 posts

192 months

Wednesday 22nd May
quotequote all
What about if the service light rather annoyingly comes on (flexible/long life servicing intervals) a few weeks before hand back and at the recorded mileage it is 'theoretically' due the full monty (plugs etc) but an oil change inspection would ostensibly count as 'a service' and also turn the light off?

Mark V GTD

2,284 posts

126 months

Wednesday 22nd May
quotequote all
So long as the car isn’t saying ‘service now’ you are ok at the point of hand back.

Rough101

1,859 posts

77 months

Wednesday 22nd May
quotequote all
blue_haddock said:
Under block exemption rules as long as its done with OE parts to the OE schedule it should be ok.

However some lease companies do stipulate it has to be a franchised dealer do the service.
For warranty yes, but not if it’s in the lease T&C’s,



Pookie123

Original Poster:

883 posts

140 months

Wednesday 22nd May
quotequote all
Thanks for the reply’s. It has come up on the dash hence me needing to get it done. Just can’t work out if I can go to an independent as long as it’s official parts and stamp the book.

Rough101

1,859 posts

77 months

Thursday 23rd May
quotequote all
Pookie123 said:
Thanks for the reply’s. It has come up on the dash hence me needing to get it done. Just can’t work out if I can go to an independent as long as it’s official parts and stamp the book.
I think VWFS want it back with a full dealer history so it’s easier to punt as a used car.

I had this with Mercedes Benz a few years ago, one offer I had to use the network for servicing, the other, slightly cheaper I didn’t. In the end I too, the former and a service plan.

Different finance companies have different requirements, I’d check out the difference in cost in your case, it might not be that much.

IJWS15

1,875 posts

87 months

Thursday 23rd May
quotequote all
Read the lease terms, that is what matters.

You should have kept an eye on miles to service over the last month or so if you didn’t want to pay for it.

I don’t lease anymore as they are getting too expensive, probably because the lease companies are recovering the cost of all the fiddles that people pull in the lease.