Concerns when purchasing an evoque today…
Discussion
Hi All
So I have been liaising with an approved Range Rover garage the last week re purchasing a 24 plate Range Rover evoque . I had put my deposit and saw it in the showroom on Tuesday . Today was the day to collect after I was told it had had its pre checks and been moved from the third floor of the show room to the ground floor ready for me to test drive .
When I arrived I noticed a few chips on the paintwork which I couldn’t see in the dimly lit third floor of the show room . I then noticed some minor chips on the windscreen . The salesman acknowledged these and said he’d have a mop and polish of car go get rid of the small paintwork chips and said they’d film the chips on the windscreen . I explained that I would think on it and call him in an hour . He was insistent however that I sign the order form and said it wouldn’t affect me getting my deposit back if I decided not to take the car . I said I wouldn’t sign it but would like a picture to which he said ‘I can only let you take a picture unfortunately if you sign it ?’ .. I took the picture anyway and left . I then rang and said unless they were willing to replace the windscreen , I would not be moving forward with the purchase … They responded by saying they were sorry to hear this and would refund my deposit ..
It got me thinking , was there something on this order form that was not legit or that would be contractually binding , despite his insistence that in signing it I could still get my deposit back and not take the offer of the car . He even said at one stage that he couldn’t process my deposit if I did want it back if I didn’t sign the order form!
Is there anyway I can attach a picture of the order form as would be grateful for your insights ? Why was he so concerned that I’d have photographic proof of this ? Anything that I haven’t spotted?
I also want to attach a picture of the chips in the windscreen that he told me were no big deal .
The vehicle was a Range Rover evoque d22 March 2024 registration 11000 miles on the clock
So I have been liaising with an approved Range Rover garage the last week re purchasing a 24 plate Range Rover evoque . I had put my deposit and saw it in the showroom on Tuesday . Today was the day to collect after I was told it had had its pre checks and been moved from the third floor of the show room to the ground floor ready for me to test drive .
When I arrived I noticed a few chips on the paintwork which I couldn’t see in the dimly lit third floor of the show room . I then noticed some minor chips on the windscreen . The salesman acknowledged these and said he’d have a mop and polish of car go get rid of the small paintwork chips and said they’d film the chips on the windscreen . I explained that I would think on it and call him in an hour . He was insistent however that I sign the order form and said it wouldn’t affect me getting my deposit back if I decided not to take the car . I said I wouldn’t sign it but would like a picture to which he said ‘I can only let you take a picture unfortunately if you sign it ?’ .. I took the picture anyway and left . I then rang and said unless they were willing to replace the windscreen , I would not be moving forward with the purchase … They responded by saying they were sorry to hear this and would refund my deposit ..
It got me thinking , was there something on this order form that was not legit or that would be contractually binding , despite his insistence that in signing it I could still get my deposit back and not take the offer of the car . He even said at one stage that he couldn’t process my deposit if I did want it back if I didn’t sign the order form!
Is there anyway I can attach a picture of the order form as would be grateful for your insights ? Why was he so concerned that I’d have photographic proof of this ? Anything that I haven’t spotted?
I also want to attach a picture of the chips in the windscreen that he told me were no big deal .
The vehicle was a Range Rover evoque d22 March 2024 registration 11000 miles on the clock
Edited by Bigbro79 on Friday 10th January 18:18
Bigbro79 said:
It got me thinking , was there something on this order form that was not legit or that would be contractually binding , despite his insistence that in signing it I could still get my deposit back and not take the offer of the car . He even said at one stage that he couldn’t process my deposit if I did want it back if I didn’t sign the order form!
Is there anyway I can attach a picture of the order form as would be grateful for your insights ? Why was he so concerned that I’d have photographic proof of this ? Anything that I haven’t spotted?
I also want to attach a picture of the chips in the windscreen that he told me were no big deal .
The vehicle was a Range Rover evoque d22 March 2024 registration 11000 miles on the clock
The salesman could have said that after you sign the order form you'd be allowed a go of his wife, but unless the order form states that specificially it's a meaningless offer.Is there anyway I can attach a picture of the order form as would be grateful for your insights ? Why was he so concerned that I’d have photographic proof of this ? Anything that I haven’t spotted?
I also want to attach a picture of the chips in the windscreen that he told me were no big deal .
The vehicle was a Range Rover evoque d22 March 2024 registration 11000 miles on the clock
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t that a mop and polish would magically somehow get rid of paintwork chips.You put a deposit down on the car to hold it for you. By the time you’d got there you’d changed your mind and wanted out. Signing the document would have demonstrated that you were serious about buying. You wanted to “think about it” because you were never going to buy it.
Sales, for most people, is an emotional decision. If you’d put a deposit down on it and taken time to go and view it, you had an interest - walking away meant you didn’t want it. There was therefore no point in chasing you.
Sales, for most people, is an emotional decision. If you’d put a deposit down on it and taken time to go and view it, you had an interest - walking away meant you didn’t want it. There was therefore no point in chasing you.
Chris32345 said:
A deposit is to hole the car as you intend to buy it why would you expect it back unless something major was up with the car like serious accident damage
A few chips in the windscreen and paintwork. Hips isn't anything to expect a refund for
Well he did expect his deposit back and he did receive it so it would appear your assessment is incorrect. It is normal for dealers to take a refundable deposit to hold a car for a limited period of time as it more often than not makes the sale more likely to happen.A few chips in the windscreen and paintwork. Hips isn't anything to expect a refund for
fflump said:
Chris32345 said:
A deposit is to hole the car as you intend to buy it why would you expect it back unless something major was up with the car like serious accident damage
A few chips in the windscreen and paintwork. Hips isn't anything to expect a refund for
Well he did expect his deposit back and he did receive it so it would appear your assessment is incorrect. It is normal for dealers to take a refundable deposit to hold a car for a limited period of time as it more often than not makes the sale more likely to happen.A few chips in the windscreen and paintwork. Hips isn't anything to expect a refund for
Sheepshanks said:
Dealers are always on dodgy ground if they refuse to refund deposits. They can get out of the sale without penalty if it suits them, so the same has to apply to the customer.
True and the reality is that if deposits were non refundable then punters would be reluctant to leave them.Niguy said:
Your first mistake was trying to buy an Evoque.
As someone who had a diesel Evoque I would second this. My partners had multiple motorway breakdowns in the 18 months we owned it. For reference phone a Land Rocer dealer and ask they the warranty booking time. We would often find 4-8 weeks to be normal.
I've nought against JLR and have an evoque myself (that's why I clicked on this thread).
You were wise not to sign up to anything further. That is BS sales tactics right there, pressuring someone to sign a contract under threat of withholding their deposit, when they cant read it or get any advice, and telling them they cant take a copy to get advice!
Did you read it when you got home? What were they trying to make you agree to?
You were wise not to sign up to anything further. That is BS sales tactics right there, pressuring someone to sign a contract under threat of withholding their deposit, when they cant read it or get any advice, and telling them they cant take a copy to get advice!
Did you read it when you got home? What were they trying to make you agree to?
I know with other brands the T&Cs say they are at liberty to keep your deposit if the vehicle has "been prepared for delivery". Are JLR T&Cs any different?
So a good result that a) you spotted the problems before you bought it and b) they refunded your deposit. All that stuff about wanting you to sign the order form when you were having second thoughts sounds like pushy sales tactics that would reduce your options, so you were right to walk away. There's no way they would have done anything to help you with a few stone chips once you had bought the car.
This is the danger with buying 'nearly new' cars. If you want them to be perfect, and some really are, you need to check them over so carefully. Mind you, expecting no stone chips at all after 11k miles is a tough ask.
So a good result that a) you spotted the problems before you bought it and b) they refunded your deposit. All that stuff about wanting you to sign the order form when you were having second thoughts sounds like pushy sales tactics that would reduce your options, so you were right to walk away. There's no way they would have done anything to help you with a few stone chips once you had bought the car.
This is the danger with buying 'nearly new' cars. If you want them to be perfect, and some really are, you need to check them over so carefully. Mind you, expecting no stone chips at all after 11k miles is a tough ask.
Evolved said:
Why would anyone in their right mind buy any JLR product, when the issues associated are well documented. I have two friends both have had engines go pop along with numerous issues, meaning it always in for repair.
You’d have to be certifiable.
Well to counter this argument as we only ever hear negative storys,ive had a d180 disco sport as a family car for 4 years from new, 75,000 miles on it now, ive been to john o groats,lands end,lizard point, nc500, all of wales, drifting in snow,rooftent camped, crossed lots of fords and hit any greenlane that i can fit down and not a single thing has broken. The main dealer service is terrible granted but the car itself has been brilliant. You’d have to be certifiable.
ben1191 said:
Well to counter this argument as we only ever hear negative storys,ive had a d180 disco sport as a family car for 4 years from new, 75,000 miles on it now, ive been to john o groats,lands end,lizard point, nc500, all of wales, drifting in snow,rooftent camped, crossed lots of fords and hit any greenlane that i can fit down and not a single thing has broken. The main dealer service is terrible granted but the car itself has been brilliant.
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