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"Unsuitable for my daily needs"
That's a you problem. You should have done more research. You picked up in person, so it's a direct sale not distance selling. Any faults should have been picked up when you collected and inspected - and led to a rejection before the deal was done.
The lack of any paperwork, particularly any paperwork with some kind of 'return it for any reason within x days' just compounds it.
It's on you I'm afraid
That's a you problem. You should have done more research. You picked up in person, so it's a direct sale not distance selling. Any faults should have been picked up when you collected and inspected - and led to a rejection before the deal was done.
The lack of any paperwork, particularly any paperwork with some kind of 'return it for any reason within x days' just compounds it.
It's on you I'm afraid
POIDH said:
"Unsuitable for my daily needs"
That's a you problem. You should have done more research. You picked up in person, so it's a direct sale not distance selling. Any faults should have been picked up when you collected and inspected - and led to a rejection before the deal was done.
The lack of any paperwork, particularly any paperwork with some kind of 'return it for any reason within x days' just compounds it.
It's on you I'm afraid
OP says the car was delivered?That's a you problem. You should have done more research. You picked up in person, so it's a direct sale not distance selling. Any faults should have been picked up when you collected and inspected - and led to a rejection before the deal was done.
The lack of any paperwork, particularly any paperwork with some kind of 'return it for any reason within x days' just compounds it.
It's on you I'm afraid
I agree it sounds like the OP has been rather silly, but it reads as distance selling to me.
OP, in what way is the car not suitable for your needs? Were these things you specified to the dealer you were looking for a car to do?
My apologies - read this before morning caffeine kicked in...
If it was delivered, you've got 14 days.
https://www.autotraderinsight-blog.co.uk/auto-trad...
If it was delivered, you've got 14 days.
https://www.autotraderinsight-blog.co.uk/auto-trad...
Mypyh4oo said:
That’s ok! Does this apply even if I just have an invoice and nothing else?
What else do you want? Genuine question. These are legal rights baked into law so you’re fine.I’d hate to be a car dealer with this sort of thing going on, but meh, the law is the law and doesn’t differentiate between problems with the vehicle and people changing their mind.
Check out the citizens advice website, they have detailed information on the process.
I suspect said dealer won't be overly enthusiastic about the car coming back, regardless of who paid delivery and collection costs. There's the hassle of the paperwork, another owner added, refunding money, sorting sny finance, preparing the car for sale again then to have it sat in stock... all because a car no longer suits the buyers needs?
I'll admit, hands up, I didn't even know that was a thing. Returning a car if there were faults or it wasn't as described then yes, fair enough... but to return a car because of a change of circumstances / buyers remorse / situation, I'd have assumed the dealer would be saying tough luck but they may consider buying it back at a figure that is favourable for them to cover their costs / time / hassle?
I'll admit, hands up, I didn't even know that was a thing. Returning a car if there were faults or it wasn't as described then yes, fair enough... but to return a car because of a change of circumstances / buyers remorse / situation, I'd have assumed the dealer would be saying tough luck but they may consider buying it back at a figure that is favourable for them to cover their costs / time / hassle?
Mypyh4oo said:
Let’s be honest, the dealer will hardly lose out on all of this since they wouldn’t be out of pocket what so ever. I paid for the delivery and will more than likely also pay for the collection as well out of my own pocket.
I'm pretty sure that it is your responsibility to do that anyway.I think you're taking a rather simplistic view - the dealer is a business who needs to sell cars. If they all came back within 14 days for a refund, they'd go out of business even if they "didn't lose out".
As somebody else said, the law is the law and legally you can do this. But I sympathise with the dealer.
davek_964 said:
As somebody else said, the law is the law and legally you can do this. But I sympathise with the dealer.
I agree, but if a dealer wants to access the potential customer base available by offering online sales with delivery, this is the price tag to do so, being beholden to the consumer rights associated with it.It is your right to return it, the dealer has to take it back, it doesn't matter your reasons, it is the law, regardless of paperwork or not.
Actually the fact that you haven't received any paperwork outlining the distance sale policy you have more rights, there was a case a while back where a guy screwed over Tesla a year down the line, because they hadn't given him any distance sale policy paperwork at point of order, they had to take the car back a year later and refund the whole amount.
Actually the fact that you haven't received any paperwork outlining the distance sale policy you have more rights, there was a case a while back where a guy screwed over Tesla a year down the line, because they hadn't given him any distance sale policy paperwork at point of order, they had to take the car back a year later and refund the whole amount.
Mypyh4oo said:
I reached out to the dealership who admitted that they will check to see what they can do etc. they did mention the car would have an extra owner on the logbook ultimately but I said I’m happy to pay for the mileage I’ve covered since it was delivered and the collection costs of the vehicle. Waiting to hear back. Failing that should I just ask the finance company to step in and put some pressure on them?
It doesn’t matter if they agree or not, and as HTTP said earlier them not giving you any additional documentation on distance sales policy is actually massively in your favour.It’s all here:
https://www.citizensadvice.org.uk/consumer/changed...
Saying it won’t cost them anything isn’t at all accurate. Time is money, if nothing else.
Mypyh4oo said:
Thanks for that. I already informed them of my circumstances as the reason for the return but they just said that they’ll get back to me once they’ve checked. So now I’m thinking if they don’t then how many times should I realistically be chasing them for an update? Should I follow up with an email later on today if I don’t hear back asking them to make arrangements for the collection of the vehicle?
I would send an e-mail regardless, it is the start of a "paper" trail, this is proof you have informed them on X date, which is within the 14 days. Be prepared for an uphill struggle, this Youtuber has rejected and returned a faulty vehicle and has problems with the dealer confirming that they have received it to the finance company and the finance co are continuing to take the monthlies.
https://www.youtube.com/watch?v=X00FMxtjUSI
https://www.youtube.com/watch?v=X00FMxtjUSI
recordman said:
Be prepared for an uphill struggle, this Youtuber has rejected and returned a faulty vehicle and has problems with the dealer confirming that they have received it to the finance company and the finance co are continuing to take the monthlies.
https://www.youtube.com/watch?v=X00FMxtjUSI
That's 10 minutes of my life I won't get back.https://www.youtube.com/watch?v=X00FMxtjUSI
InitialDave said:
charltjr said:
Mypyh4oo said:
I have deleted my initial message from this topic.
Just noticed - he's also deleted all of his other posts in this thread.
Edited by davek_964 on Thursday 10th April 07:10
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