Catch 22 - End of lease problems Manheim/Stellantis

[ArturR2]

I have a major issue with returning a Jeep Compass; warning light on the dash came on on the day of collection and Manheim refused to take it, went to Jeep, they couldn’t find a fault and cleared it after a road test. 2nd collection today and the exact same thing happens. Already £180 down for the first unsuccessful collection, Manheim are refusing to collect anything with a warning light, Stellantis say it’s not their problem and they can offer a recovery truck at a cost to me.

With todays unsuccessful collection I will be £360 down and no further forward in returning the Jeep, any helpful advice would be greatly appreciated

[Jonno02]

If you have had it to the manufacturer and they can't find a fault.

Buy an OBD2 adapter and clear the code yourself right before they arrive for collection.

[ArturR2]

Honestly I’m so helpless when it comes to this stuff it’s unbelievable. What reader would you recommend or are they vehicle specific ? Thanks

[Edible Roadkill]

That’s ridiculous! I think I’d bypass the collection agent, email the funder directly informing them where their car is and tell them to arrange to collect it as you now refuse to deal with manheim due to their repeated failure to collect.

Cancel your DD. Don’t pay a penny to manheim.

[paul_c123]

Sounds like Manheim are at fault. Its their job to transport the car from its collection location to wherever their customer wants it (probably the nearest auction centre), if they send a trade plate driver who is refusing to collect it they should send (and pay for) a car transporter; or their customer pay for a car transporter.

Its the end of the lease, its not your problem.

[LimaDelta]

That's not what Catch-22 is FWIW.

[ilikejam]

Presumably your lease has ended and therefore the car is not your responsibility any more?

Call the lease co and tell them to come and take their car off your property or you'll start charging them storage fees (about £360 or so....)