Bought a used approved car and found numerous issues after p
Discussion
Hi all,
Went to view a used approved car on good Friday. Picked up a couple of imperfections that the dealership agreed to rectify. Collected car yesterday and drove home all happy.
Once at home my lad who is quite tall noticed a couple of marks on the roof and pointed them out to me. Clearly I'd missed them on first inspection and at handover. There are two areas of marks and dents on the roof which in my eyes are quite bad, one area is starting to rust. Its an estate car and looks as though it could be roof box damage when fitting/removing?
I've emailed the sales person I bought the car from within minutes of getting home from the dealership, but today is his day off. He didn't come back to me yesterday so I phoned the dealer and was informed he was off ill. I asked to speak with the sales manager but was put through to the assistant manager and explained to him what had happened and he asked me to send the pictures to him and he would review them with the sales manager and come back to me.
I sent them over around 13:00 yesterday and haven’t heard back yet.
Would you expect the dealer to rectify or would you put this down to my own fault for not noticing. I'm kicking myself as I'm normally better than this. We had been to se another car in budget earlier on the day we saw this one but it was rubbish so went to look at this. Admittedly it was quite late in the day and the wanted to close up in 15 mins so I only quickly glanced over it. My thinking was that it was a used approved car so should be up to a certain standard. I appreciate its a used car but looking at the multipoint check sheet I thought it would be prepped to a good standard.
On the dealer used approve check sheet there are two checks to carry out:
Check body for damage and signs of repairs and
Check paintwork for blemishes and corrosion. Rectify to approved standards.
Ive also found a few other things that I didn't spot at time of purchase:
Passenger door sticks out at top and is misaligned.
Evidence of a damage/paint repair on the passenger side front bumper (Overspray on plastics)
Also I found there is a vibration under load as though an engine mount is worn.
I have an OBD reader and plugged that in and it came up with 16 faults some of which relate to canbus and communication errors.
Car is a 2018 18 plate model with 59k miles and full dealership history.
What are your thoughts?
Went to view a used approved car on good Friday. Picked up a couple of imperfections that the dealership agreed to rectify. Collected car yesterday and drove home all happy.
Once at home my lad who is quite tall noticed a couple of marks on the roof and pointed them out to me. Clearly I'd missed them on first inspection and at handover. There are two areas of marks and dents on the roof which in my eyes are quite bad, one area is starting to rust. Its an estate car and looks as though it could be roof box damage when fitting/removing?
I've emailed the sales person I bought the car from within minutes of getting home from the dealership, but today is his day off. He didn't come back to me yesterday so I phoned the dealer and was informed he was off ill. I asked to speak with the sales manager but was put through to the assistant manager and explained to him what had happened and he asked me to send the pictures to him and he would review them with the sales manager and come back to me.
I sent them over around 13:00 yesterday and haven’t heard back yet.
Would you expect the dealer to rectify or would you put this down to my own fault for not noticing. I'm kicking myself as I'm normally better than this. We had been to se another car in budget earlier on the day we saw this one but it was rubbish so went to look at this. Admittedly it was quite late in the day and the wanted to close up in 15 mins so I only quickly glanced over it. My thinking was that it was a used approved car so should be up to a certain standard. I appreciate its a used car but looking at the multipoint check sheet I thought it would be prepped to a good standard.
On the dealer used approve check sheet there are two checks to carry out:
Check body for damage and signs of repairs and
Check paintwork for blemishes and corrosion. Rectify to approved standards.
Ive also found a few other things that I didn't spot at time of purchase:
Passenger door sticks out at top and is misaligned.
Evidence of a damage/paint repair on the passenger side front bumper (Overspray on plastics)
Also I found there is a vibration under load as though an engine mount is worn.
I have an OBD reader and plugged that in and it came up with 16 faults some of which relate to canbus and communication errors.
Car is a 2018 18 plate model with 59k miles and full dealership history.
What are your thoughts?
Some approved used have a 30 day/1000 mile return policy so you could threaten them with that to get things moving but if you aren’t 100% happy then you may want to instigate it anyway and continue your search elsewhere.
Have you done a V-check to see if there’s been a recorded accident with it? (Of course not all damage is recorded but you may get lucky).
Have you done a V-check to see if there’s been a recorded accident with it? (Of course not all damage is recorded but you may get lucky).
At 59k miles , its going to have picked up a few bits and bobs I`d imagine. It certainly wont be as new unless you paid a premium for it as such. I`d be reading the T&C`s on the "Approved Used" part of the sale and as above , if there is an option to back it then do that if your not happy with it.
ETA :
If you’ve bought a new or secondhand car from a car dealer and it develops a serious fault within the first 30 days you’re legally entitled to hand it back and get a full refund.
This protection is part of the Consumer Rights Act 2015, a law that means you should have a no-quibble method of getting a refund for a car, or any other item, you’ve bought that breaks or doesn’t fulfil the purpose it was bought for.
The Consumer Rights Act only applies to vehicles bought from recognised traders, not from private sellers or at an auction. However, even though the law is on your side, it can be time-consuming to get the money you’re entitled to.
https://www.whatcar.com/news/your-legal-rights-if-...
ETA :
If you’ve bought a new or secondhand car from a car dealer and it develops a serious fault within the first 30 days you’re legally entitled to hand it back and get a full refund.
This protection is part of the Consumer Rights Act 2015, a law that means you should have a no-quibble method of getting a refund for a car, or any other item, you’ve bought that breaks or doesn’t fulfil the purpose it was bought for.
The Consumer Rights Act only applies to vehicles bought from recognised traders, not from private sellers or at an auction. However, even though the law is on your side, it can be time-consuming to get the money you’re entitled to.
https://www.whatcar.com/news/your-legal-rights-if-...
Edited by Far Cough on Friday 25th April 11:12
Far Cough said:
At 59k miles , its going to have picked up a few bits and bobs I`d imagine. It certainly wont be as new unless you paid a premium for it as such. I`d be reading the T&C`s on the "Approved Used" part of the sale and as above , if there is an option to back it then do that if your not happy with it.
ETA :
If you’ve bought a new or secondhand car from a car dealer and it develops a serious fault within the first 30 days you’re legally entitled to hand it back and get a full refund.
This protection is part of the Consumer Rights Act 2015, a law that means you should have a no-quibble method of getting a refund for a car, or any other item, you’ve bought that breaks or doesn’t fulfil the purpose it was bought for.
The Consumer Rights Act only applies to vehicles bought from recognised traders, not from private sellers or at an auction. However, even though the law is on your side, it can be time-consuming to get the money you’re entitled to.
https://www.whatcar.com/news/your-legal-rights-if-...
I have heard from the dealer today and they have asked me to send a video of the damage. There comment was that they had washed the car twice and took photos when appraised and need to look at these before making a decision.ETA :
If you’ve bought a new or secondhand car from a car dealer and it develops a serious fault within the first 30 days you’re legally entitled to hand it back and get a full refund.
This protection is part of the Consumer Rights Act 2015, a law that means you should have a no-quibble method of getting a refund for a car, or any other item, you’ve bought that breaks or doesn’t fulfil the purpose it was bought for.
The Consumer Rights Act only applies to vehicles bought from recognised traders, not from private sellers or at an auction. However, even though the law is on your side, it can be time-consuming to get the money you’re entitled to.
https://www.whatcar.com/news/your-legal-rights-if-...
Edited by Far Cough on Friday 25th April 11:12
On the day I literally picked it up from the dealer, drove it home and parked it up. Within five mins noticed the marks and then emailed photos over to the salesman.
I've also asked for a copy of the multipoint check as it says I should get a copy of this as part of a report on the car.
Far Cough said:
At 59k miles , its going to have picked up a few bits and bobs I`d imagine. It certainly wont be as new unless you paid a premium for it as such. I`d be reading the T&C`s on the "Approved Used" part of the sale and as above , if there is an option to back it then do that if your not happy with it.
ETA :
If you’ve bought a new or secondhand car from a car dealer and it develops a serious fault within the first 30 days you’re legally entitled to hand it back and get a full refund.
This protection is part of the Consumer Rights Act 2015, a law that means you should have a no-quibble method of getting a refund for a car, or any other item, you’ve bought that breaks or doesn’t fulfil the purpose it was bought for.
The Consumer Rights Act only applies to vehicles bought from recognised traders, not from private sellers or at an auction. However, even though the law is on your side, it can be time-consuming to get the money you’re entitled to.
https://www.whatcar.com/news/your-legal-rights-if-...
We're talking about cosmetic issues on a 59k, 7 year old car here. Not serious faults.ETA :
If you’ve bought a new or secondhand car from a car dealer and it develops a serious fault within the first 30 days you’re legally entitled to hand it back and get a full refund.
This protection is part of the Consumer Rights Act 2015, a law that means you should have a no-quibble method of getting a refund for a car, or any other item, you’ve bought that breaks or doesn’t fulfil the purpose it was bought for.
The Consumer Rights Act only applies to vehicles bought from recognised traders, not from private sellers or at an auction. However, even though the law is on your side, it can be time-consuming to get the money you’re entitled to.
https://www.whatcar.com/news/your-legal-rights-if-...
Edited by Far Cough on Friday 25th April 11:12
If it's approved used from a main dealer, then just take it back as that laundry list isn't right, I wouldn't be going back and forth over email, rust, misaligned doors, over spray and vibrations no thanks.
Before the sale if you'd asked them do they sell cars in that condition what do you think the answer would have been? Oh no sir that's not allowed under the approved terms etc....
Did you test drive it or only quickly glance over it?
Its easy with hindsight to say that you rushed the sale but next time allow yourself sufficient time and not be rushed, if they want to close up let them and say you'll may come back to see it.
Its a big purchase, well is to the most of us, don't panic buy.
Good luck and hopefully they will sort it out.
What car is it?
Its easy with hindsight to say that you rushed the sale but next time allow yourself sufficient time and not be rushed, if they want to close up let them and say you'll may come back to see it.
Its a big purchase, well is to the most of us, don't panic buy.
Good luck and hopefully they will sort it out.
What car is it?
That door will give wind noise at motorway speeds?
I'd want that sorted.
It could be anything from a worn/faulty hinge to a bent body shell.
If it cannot be resolved, I'd try to reject the car.
You could get an indy body shop to give you an opinion on the door, if you can't identify the cause of the gap yourself.
The paint chip on the roof is easily touched up?
I'd want that sorted.
It could be anything from a worn/faulty hinge to a bent body shell.
If it cannot be resolved, I'd try to reject the car.
You could get an indy body shop to give you an opinion on the door, if you can't identify the cause of the gap yourself.
The paint chip on the roof is easily touched up?
I couldn’t believe I managed it but I had the bonnet repainted on an approved used Audi - I test drove it with no intention to buy so didn’t really look properly, then they dropped the price £3k so I bought it over the phone. Only noticed when I first washed it that the bonnet had been repainted clearly with the wrong paint code.
Be polite but firm they should sort it.
https://www.pistonheads.com/gassing/topic.asp?h=0&...
Be polite but firm they should sort it.
https://www.pistonheads.com/gassing/topic.asp?h=0&...
Well it gets worse.
I'm bloody kicking myself here.
I asked if the car had a full service history and was told it does and had a print out given to me and on first glance it looks correct and to be full.
However I've just looked it over again and one of the records which I thought was a service is actually a recall so now it looks like the vehicle hasn't been serviced for a period of 3 years and 17751 miles.
Also, a bit late now but Ive just done a HPI and it has a warning for a mileage discrepancy. The HPI says the mileage was adjust by one mile back in june 2021? Is this a concern do you think?
I'm bloody kicking myself here.
I asked if the car had a full service history and was told it does and had a print out given to me and on first glance it looks correct and to be full.
However I've just looked it over again and one of the records which I thought was a service is actually a recall so now it looks like the vehicle hasn't been serviced for a period of 3 years and 17751 miles.
Also, a bit late now but Ive just done a HPI and it has a warning for a mileage discrepancy. The HPI says the mileage was adjust by one mile back in june 2021? Is this a concern do you think?
stephen-0s370 said:
Well it gets worse.
I'm bloody kicking myself here.
I asked if the car had a full service history and was told it does and had a print out given to me and on first glance it looks correct and to be full.
However I've just looked it over again and one of the records which I thought was a service is actually a recall so now it looks like the vehicle hasn't been serviced for a period of 3 years and 17751 miles.
Also, a bit late now but Ive just done a HPI and it has a warning for a mileage discrepancy. The HPI says the mileage was adjust by one mile back in june 2021? Is this a concern do you think?
Yeah, you've "got" them with the gap in the service history. While you can, capture the advert/text that says it has full service history, then show them the evidence it hasn't, then tell them you'd like to reject the car under CRA2015 (short term right to reject) for that reason alone. Then make the car available for collection. That's all you (in theory) need to do.I'm bloody kicking myself here.
I asked if the car had a full service history and was told it does and had a print out given to me and on first glance it looks correct and to be full.
However I've just looked it over again and one of the records which I thought was a service is actually a recall so now it looks like the vehicle hasn't been serviced for a period of 3 years and 17751 miles.
Also, a bit late now but Ive just done a HPI and it has a warning for a mileage discrepancy. The HPI says the mileage was adjust by one mile back in june 2021? Is this a concern do you think?
paul_c123 said:
Yeah, you've "got" them with the gap in the service history. While you can, capture the advert/text that says it has full service history, then show them the evidence it hasn't, then tell them you'd like to reject the car under CRA2015 (short term right to reject) for that reason alone. Then make the car available for collection. That's all you (in theory) need to do.
Apart from 'find a better car in-budget', which is often where it all falls down!Roof marks look like a stone strike or similar. The door could be sorted in 10 seconds flat with a bit of muscle. Not the most scientific way but easily done. The vibrations and missing service history are more tricky to sort and the mileage discrepancy is odd to say the least being only 1 mile !
Not exactly just cosmetic problems. Bottom line is you need to ask yourself if you want to keep the car or not. If you engage in emails back and forth you are eating into your 30 day simple rejection period
Not exactly just cosmetic problems. Bottom line is you need to ask yourself if you want to keep the car or not. If you engage in emails back and forth you are eating into your 30 day simple rejection period
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