Issues with new (Used vehicle) Garage playing up.
Discussion
Hi all,
I bought a used car in May this year (collected 17th May). The car then sat until the middle of June as I still had my company car at this point.
When I started using the car in July it seemed ok to start with but I started noticing a bit of smoke coming from the rear of the vehicle after being stationary for a while and it also started using a fair bit of oil.
Car in question is a 2019 Seat Leon 2.0tsi petrol with 47000 miles on the clock.
There were two other issues I noticed to:
The passenger side headlight levelling motor isn't working and leaves the headlights uneven. Headlights are LED sealed units and quite expensive.
There is also a knocking from the front of the vehicle.
I tried to phone the garage a number of tie but it just rang out and so I emailed the address provided on their website, listing all the issues I had found.
The manager replied to this and asked me to bring the vehicle back to them for repair.
I duly dropped the vehicle off on the 26th July. I was met by the manager who had replied and I explained the issue to him and he told me it would get sent to his preferred garage for repair.
As part of dropping the car off I also printed out the list of issues and left that on the centre console for the garage to use.
After just under two weeks I hadn't heard anything and so tried to phone and got told that the local mobile mechanic was looking at the car and had diagnosed the turbo needed repair so he was taking it off and getting it sent away (What happened to using the preferred garage?)
It had been another few days and I hadn't heard anything so contacted citizens advice and they informed me that the time it was taking was unreasonable and an inconvenience to me as I had to essentially take my wife's car to use to get to work. So I sent the garage a recorded letter saying I would like to reject the car and the reasons why. The day after it was signed for the manager replied at 18:20 on Friday evening saying he couldn't allow me to reject the car as it was ready for collection and I needed to collect it after 3pm on Monday (yesterday 18/08)
Now, as the garage is 2.5 hours from me I gave them a call yesterday morning just to confirm and the manager says its all sorted come and get it. I ask about the other issues and he said "what other issues?" I then explain thew contents of my original email to him listing the issues and the fact I had left the note in the car. He claims to not know about these and says they haven't been touched.
He then said he would get the car back from the garage (Its switched back to a garage not a local mechanic again??) and then get it sent to another local garage.
I am at my wits end now. On Saturday it will be 4 weeks that they have the car and I'm still none the wiser when it will be ready.
I have lost all faith in the garage as the story about the repair has changed so much I just don't trust them.
What are my options here now? The car was bought cash with a deposit paid by credit card?
I bought a used car in May this year (collected 17th May). The car then sat until the middle of June as I still had my company car at this point.
When I started using the car in July it seemed ok to start with but I started noticing a bit of smoke coming from the rear of the vehicle after being stationary for a while and it also started using a fair bit of oil.
Car in question is a 2019 Seat Leon 2.0tsi petrol with 47000 miles on the clock.
There were two other issues I noticed to:
The passenger side headlight levelling motor isn't working and leaves the headlights uneven. Headlights are LED sealed units and quite expensive.
There is also a knocking from the front of the vehicle.
I tried to phone the garage a number of tie but it just rang out and so I emailed the address provided on their website, listing all the issues I had found.
The manager replied to this and asked me to bring the vehicle back to them for repair.
I duly dropped the vehicle off on the 26th July. I was met by the manager who had replied and I explained the issue to him and he told me it would get sent to his preferred garage for repair.
As part of dropping the car off I also printed out the list of issues and left that on the centre console for the garage to use.
After just under two weeks I hadn't heard anything and so tried to phone and got told that the local mobile mechanic was looking at the car and had diagnosed the turbo needed repair so he was taking it off and getting it sent away (What happened to using the preferred garage?)
It had been another few days and I hadn't heard anything so contacted citizens advice and they informed me that the time it was taking was unreasonable and an inconvenience to me as I had to essentially take my wife's car to use to get to work. So I sent the garage a recorded letter saying I would like to reject the car and the reasons why. The day after it was signed for the manager replied at 18:20 on Friday evening saying he couldn't allow me to reject the car as it was ready for collection and I needed to collect it after 3pm on Monday (yesterday 18/08)
Now, as the garage is 2.5 hours from me I gave them a call yesterday morning just to confirm and the manager says its all sorted come and get it. I ask about the other issues and he said "what other issues?" I then explain thew contents of my original email to him listing the issues and the fact I had left the note in the car. He claims to not know about these and says they haven't been touched.
He then said he would get the car back from the garage (Its switched back to a garage not a local mechanic again??) and then get it sent to another local garage.
I am at my wits end now. On Saturday it will be 4 weeks that they have the car and I'm still none the wiser when it will be ready.
I have lost all faith in the garage as the story about the repair has changed so much I just don't trust them.
What are my options here now? The car was bought cash with a deposit paid by credit card?
stephen-0s370 said:
The problem is is that Im not sure if this is still classed as the dealer first attempt to repair the car.
Dealer is refusing to accept the rejection anyway?
CAB said to you that the time it was taking is unreasonable, and inconviniencing you?Dealer is refusing to accept the rejection anyway?
They can't take forever to attempt a first repair.
Have you got it in writing from the dealer that they're refusing the rejection?
If so, get back onto CAB for your next steps.
Trevor555 said:
CAB said to you that the time it was taking is unreasonable, and inconviniencing you?
They can't take forever to attempt a first repair.
Have you got it in writing from the dealer that they're refusing the rejection?
If so, get back onto CAB for your next steps.
Yes I have his return email saying that he cannot unwind the deal as the car was ready to collect. He then ignored my subsequent emails asking if all issues were rectified and it was only when I manage to speak with him yesterday did he say he dint know anything about the other two issues.They can't take forever to attempt a first repair.
Have you got it in writing from the dealer that they're refusing the rejection?
If so, get back onto CAB for your next steps.
stephen-0s370 said:
Trevor555 said:
CAB said to you that the time it was taking is unreasonable, and inconviniencing you?
They can't take forever to attempt a first repair.
Have you got it in writing from the dealer that they're refusing the rejection?
If so, get back onto CAB for your next steps.
Yes I have his return email saying that he cannot unwind the deal as the car was ready to collect. He then ignored my subsequent emails asking if all issues were rectified and it was only when I manage to speak with him yesterday did he say he dint know anything about the other two issues.They can't take forever to attempt a first repair.
Have you got it in writing from the dealer that they're refusing the rejection?
If so, get back onto CAB for your next steps.
CAB will advise you.
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