Sytner Select - Swindon - sales contact anyone?

[Dog Star]

I’m looking at buying a car from them and I literally cannot get through to speak to anyone; phone rings and rings and cuts off.

I did speak to someone several days ago but no responses to emails.

They don’t read their WhatsApp messages.

It’s all very frustrating.

[Jamescrs]

I always think if it's that hard when you want to buy from them then what chance do you have if you have an issue post purchase?

[Dog Star]

Jamescrs said:

I always think if it's that hard when you want to buy from them then what chance do you have if you have an issue post purchase?

That’s a concern for sure.

[Mark V GTD]

Jamescrs said:

I always think if it's that hard when you want to buy from them then what chance do you have if you have an issue post purchase?

Thats the first thing that entered my head too. Chances of getting their attention for a fault or warranty issue must be less than zero if they can't respond to a purchase enquiry. I avoid companies like this.

[CallMeLegend]

I'd avoid Sytner Select like the plague.

We bought a Smart Four 4 three yeasrs back (when they were called Carshop).

If came with free MOT for life, but try to book it in. This year it too 6 calls, 5 service contacts via the website, followed by a vist, only to be greeted by a shrug from the woman on the ervice desk & a "what do you expect, I'm busy"

[Ezra]

Dog Star said:

It s all very frustrating.

I simply wouldn't deal with a business that made me feel like this before buying.

[Wedge1986]

I purchased a Focus ST a few years ago from them. One of the keys didn't work, they replaced the battery on collection and still didn't work but they agreed (luckily in writing) to repair/replace. Found it had been dropped in a puddle so was £200 from Ford for a replacement. Once confirmed back to them they tried everything to get out of paying out. I wouldn't recommend personally, especially if having the issues contacting them to purchase let alone have any issues after.