Car Rejection Delivery and Collection Charges
Discussion
I’ve had a rejection accepted on a car I purchased online. The dealer has been very helpful but has said I won’t be refunded the delivery charge and will have to pay the return costs. I’m at the other end of the country so there is a large cost to them.
Are they correct or should this be refunded too?
Are they correct or should this be refunded too?
Greyhound21 said:
It was listed separately on the invoice.
Ok that's the delivery cost addressed - you'll need to pay for it (unless there was some kind of issue with the "service" of the delivery).Regarding the collection cost for the return of the car, do you have a contract or terms and conditions of sale, which explicitly details which party covers return costs, should the car be rejected/refunded?
I didn’t receive the terms and conditions. I initially wanted to return the car under their 7 day money back guarantee which states there’d be no collection charge. They did convince me to try to get the faults repaired which of course took us outwith that period,
It also states that if return under the standard 14 day return period, again I would be refunded the delivery costs so by trying for a repair it seems I’ve shot myself in the foot🤬
It also states that if return under the standard 14 day return period, again I would be refunded the delivery costs so by trying for a repair it seems I’ve shot myself in the foot🤬
Greyhound21 said:
I didn t receive the terms and conditions. I initially wanted to return the car under their 7 day money back guarantee which states there d be no collection charge. They did convince me to try to get the faults repaired which of course took us outwith that period,
It also states that if return under the standard 14 day return period, again I would be refunded the delivery costs so by trying for a repair it seems I ve shot myself in the foot?
7 day money back guarantee sounds like something 'additional' they offer. I say 'additional' in quotes because, by law, for a distance sale done by a retailer who regularly does distance sales, the law says there is a 14 day period.It also states that if return under the standard 14 day return period, again I would be refunded the delivery costs so by trying for a repair it seems I ve shot myself in the foot?
14 day return period covers online items under distance selling regulations, where there is nothing wrong with the item but since its a distance sale, its a chance to inspect the item (but not use it) and then decide if you want it. It needs to be unused, and they can charge for return delivery/postage if you've simply changed your mind.
BUT you are exercising your right under CRA2015 for a short term rejection, where within 30 days any fault can mean the item is rejected (ie they don't have a chance to try a repair - although they may offer to do so and the customer may accept). In this case, unless it is detailed in the terms and conditions of sale that return delivery is to be paid by the customer, the seller is responsible for the cost of the item's return. This is separate legislation to DSR (distance selling regs) but it does have sections which detail how return costs are covered.
Greyhound21 said:
It also states that if return under the standard 14 day return period, again I would be refunded the delivery costs so by trying for a repair it seems I ve shot myself in the foot?
If you are talking about the 14 days period for a distance sale, then be aware, any time that your car is either back at the dealer being repaired, or at a garage with the dealers permission being repaired, the time it's away from you gets added to that 14 days.How long was it being repaired?
Trevor555 said:
If you are talking about the 14 days period for a distance sale, then be aware, any time that your car is either back at the dealer being repaired, or at a garage with the dealers permission being repaired, the time it's away from you gets added to that 14 days.
How long was it being repaired?
It was only in 2 days.How long was it being repaired?
I rejected a car about 5 years ago just before the 30 days were up. The (independent) dealer were excellent about it and sent their truck down to come and get it which was about 130 miles away. I felt bad for the driver as it was the same chap who had delivered it weeks before. No charge from the dealer on delivery or collecting it. This was however in lockdown so not sure if that had anything to do with it or not.
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