Toyota up to 10 year approved used warranty
Discussion
Not for me! My parents are thinking of buying a roughly 2 year old, approved used, Yaris hybrid. Toyota have got an offer on their website where basically you get a minimum year’s warranty (largely irrelevant here because the car has the balance of the new car warranty outstanding) then if you service it within the dealer network you get an extra year extension each time up till it’s 10 years old.
Inclusions and exclusions look reasonable, but has anyone had any experience claiming on one of these?
I got burned a bit trying to claim on a VWFS/Skoda “all in” a year or so ago where the exclusions made it impossible to claim for a seized bonnet catch, apparently a very common fault, so I’m a bit wary.
Details here, any advice gladly received https://www.toyota.co.uk/content/dam/toyota/nmsc/u...
Inclusions and exclusions look reasonable, but has anyone had any experience claiming on one of these?
I got burned a bit trying to claim on a VWFS/Skoda “all in” a year or so ago where the exclusions made it impossible to claim for a seized bonnet catch, apparently a very common fault, so I’m a bit wary.
Details here, any advice gladly received https://www.toyota.co.uk/content/dam/toyota/nmsc/u...
I'd like a warranty which covered any big expensive failure.
If it covers all the expensive stuff for ten years, that seems pretty good, I don't think I would expect it to cover a bonnet catch needing a drop of oil.
The trouble is, seemingly trivial, peripheral things can cost a lot of money to put right.
I had a car where the central locking decided to take random days off.
The 'main dealer' cure for that would have been half a new wiring loom. Many hours of labour.
If it covers all the expensive stuff for ten years, that seems pretty good, I don't think I would expect it to cover a bonnet catch needing a drop of oil.
The trouble is, seemingly trivial, peripheral things can cost a lot of money to put right.
I had a car where the central locking decided to take random days off.
The 'main dealer' cure for that would have been half a new wiring loom. Many hours of labour.
OutInTheShed said:
I'd like a warranty which covered any big expensive failure.
If it covers all the expensive stuff for ten years, that seems pretty good, I don't think I would expect it to cover a bonnet catch needing a drop of oil.
The trouble is, seemingly trivial, peripheral things can cost a lot of money to put right.
I had a car where the central locking decided to take random days off.
The 'main dealer' cure for that would have been half a new wiring loom. Many hours of labour.
lol @ “drop of oil” I tried that several times, the only thing that finally sorted it was paying an Indy £150 to replace the catch mechanism. Skoda wanted a minimum of £400! As you say, things that seem peripheral can end up surprisingly pricey, especially when main dealer labour is involved.If it covers all the expensive stuff for ten years, that seems pretty good, I don't think I would expect it to cover a bonnet catch needing a drop of oil.
The trouble is, seemingly trivial, peripheral things can cost a lot of money to put right.
I had a car where the central locking decided to take random days off.
The 'main dealer' cure for that would have been half a new wiring loom. Many hours of labour.
We ve got a few Toyotas in the family covered by the extended warranty, but honestly can t say anything about claiming on them as they haven't gone wrong.
What I will say though, is that my old farm Hilux (10 years old, 150k miles and never once serviced by Toyota so long out of warranty) recently had a new chassis and a bunch of running gear replaced by Toyota as a goodwill gesture after I raised rust concerns.
To be fair, it s had a pretty tough life, off-road use, loads of Aberdeenshire road salt, and it spent it's first 3 years with a fisherman pulling boats out of the sea so rust wasn t exactly a shock.
Still, I was massively impressed by how well I was treated by Toyota. They even gave me a 4x4 to use for 6 weeks while the work was being done.
What I will say though, is that my old farm Hilux (10 years old, 150k miles and never once serviced by Toyota so long out of warranty) recently had a new chassis and a bunch of running gear replaced by Toyota as a goodwill gesture after I raised rust concerns.
To be fair, it s had a pretty tough life, off-road use, loads of Aberdeenshire road salt, and it spent it's first 3 years with a fisherman pulling boats out of the sea so rust wasn t exactly a shock.
Still, I was massively impressed by how well I was treated by Toyota. They even gave me a 4x4 to use for 6 weeks while the work was being done.
Edited by Snow and Rocks on Sunday 12th April 21:41
Until 5-6 years ago I worked in dealerships, so things might have changed. I worked for Toyota/lexus initially and then moved to German manufacturers and was amazed at the difference in how warranty claims were handled. VW acted almost with disdain for customers, which was a shock after Toyota helping clients with ‘goodwill’ offers.
I think it's also worth adding some important criteria.
My wife has a Lexus and I have a Toyota so have experience of the following criteria
On a new car in the first 3 years you are allowed a certain time/mileage leeway for when you service the car. 1 mth/1000mls.
However, once past the three year mark the service has no extra leeway and must be done on or before the due date.
This is what was explained by the main dealerships to us.
The customer service extended to us has been exemplary in every respect and the cars have had no issues to warrant a claim.
Yes, the service cost seems elevated from other mainstream manufacturers but I consider that it covers an extended warranty.
I would check carefully that all services have been done , and on time, for any car you are looking at.
My wife has a Lexus and I have a Toyota so have experience of the following criteria
On a new car in the first 3 years you are allowed a certain time/mileage leeway for when you service the car. 1 mth/1000mls.
However, once past the three year mark the service has no extra leeway and must be done on or before the due date.
This is what was explained by the main dealerships to us.
The customer service extended to us has been exemplary in every respect and the cars have had no issues to warrant a claim.
Yes, the service cost seems elevated from other mainstream manufacturers but I consider that it covers an extended warranty.
I would check carefully that all services have been done , and on time, for any car you are looking at.
Down on the Farm said:
I think it's also worth adding some important criteria.
My wife has a Lexus and I have a Toyota so have experience of the following criteria
On a new car in the first 3 years you are allowed a certain time/mileage leeway for when you service the car. 1 mth/1000mls.
However, once past the three year mark the service has no extra leeway and must be done on or before the due date.
This is what was explained by the main dealerships to us.
Thanks, I’ll double check that. We’ve got a few candidates at the moment and, helpfully, the dealers seem to like putting photos of the service books in their Auto Trader ads.My wife has a Lexus and I have a Toyota so have experience of the following criteria
On a new car in the first 3 years you are allowed a certain time/mileage leeway for when you service the car. 1 mth/1000mls.
However, once past the three year mark the service has no extra leeway and must be done on or before the due date.
This is what was explained by the main dealerships to us.
Thanks to all that have replied, very much appreciated!
As mentioned, after the first 3 years, servicing must be done on or before the previous service date to continue the warranty.
I don't have a service plan with mine, but they're worth it as it locks the price in when taken out.
One of the problems that may crop up if you include the mot in the plan, is if the car fails, you may be committed to having the fails sorted out at main dealer prices.
I usually arrange my mot's within the previous month, and any problems can be sorted by me in my own time, and then get the servicing done as near to the anniversary date.
Also remember, that having the last service done at 9 years and 6 days qualifies another years warranty until the car is nearly 11 years old.
.
I don't have a service plan with mine, but they're worth it as it locks the price in when taken out.
One of the problems that may crop up if you include the mot in the plan, is if the car fails, you may be committed to having the fails sorted out at main dealer prices.
I usually arrange my mot's within the previous month, and any problems can be sorted by me in my own time, and then get the servicing done as near to the anniversary date.
Also remember, that having the last service done at 9 years and 6 days qualifies another years warranty until the car is nearly 11 years old.
.
Tabs said:
As mentioned, after the first 3 years, servicing must be done on or before the previous service date to continue the warranty.
I don't have a service plan with mine, but they're worth it as it locks the price in when taken out.
One of the problems that may crop up if you include the mot in the plan, is if the car fails, you may be committed to having the fails sorted out at main dealer prices.
I usually arrange my mot's within the previous month, and any problems can be sorted by me in my own time, and then get the servicing done as near to the anniversary date.
Also remember, that having the last service done at 9 years and 6 days qualifies another years warranty until the car is nearly 11 years old.
.
I might have missed something obvious, but how does a service at 9-years and 6-days extend the warranty until the car is 11-years old, or nearly 11-years?I don't have a service plan with mine, but they're worth it as it locks the price in when taken out.
One of the problems that may crop up if you include the mot in the plan, is if the car fails, you may be committed to having the fails sorted out at main dealer prices.
I usually arrange my mot's within the previous month, and any problems can be sorted by me in my own time, and then get the servicing done as near to the anniversary date.
Also remember, that having the last service done at 9 years and 6 days qualifies another years warranty until the car is nearly 11 years old.
.
There's no requirement for a continuous on time servicing for the warranty to be valid. Yes the car won't be covered if the service was more than a year ago but as soon as you get it serviced then the warranty starts up again for another year.
Even cars with no previous Toyota service history are covered again for another year once they are get a qualifying service
Even cars with no previous Toyota service history are covered again for another year once they are get a qualifying service
Snow and Rocks said:
There's no requirement for a continuous on time servicing for the warranty to be valid. Yes the car won't be covered if the service was more than a year ago but as soon as you get it serviced then the warranty starts up again for another year.
Even cars with no previous Toyota service history are covered again for another year once they are get a qualifying service
correct, although the owner would be responsible for rectifying anything identified during the service to get the warranty - so it'd be better to keep just within the 10k /12 months to avoid this.Even cars with no previous Toyota service history are covered again for another year once they are get a qualifying service
TarquinMX5 said:
Tabs said:
As mentioned, after the first 3 years, servicing must be done on or before the previous service date to continue the warranty.
I don't have a service plan with mine, but they're worth it as it locks the price in when taken out.
One of the problems that may crop up if you include the mot in the plan, is if the car fails, you may be committed to having the fails sorted out at main dealer prices.
I usually arrange my mot's within the previous month, and any problems can be sorted by me in my own time, and then get the servicing done as near to the anniversary date.
Also remember, that having the last service done at 9 years and 6 days qualifies another years warranty until the car is nearly 11 years old.
.
I might have missed something obvious, but how does a service at 9-years and 6-days extend the warranty until the car is 11-years old, or nearly 11-years?I don't have a service plan with mine, but they're worth it as it locks the price in when taken out.
One of the problems that may crop up if you include the mot in the plan, is if the car fails, you may be committed to having the fails sorted out at main dealer prices.
I usually arrange my mot's within the previous month, and any problems can be sorted by me in my own time, and then get the servicing done as near to the anniversary date.
Also remember, that having the last service done at 9 years and 6 days qualifies another years warranty until the car is nearly 11 years old.
.
I think it partially depends on if you do any DIY.
7 additional dealer services does add up. For me it wouldn't make sense but if you farm everything out anyway then it makes much more sense.
And if you're the kind of person that would take out an aftermarket warranty it's a complete no brainer.
7 additional dealer services does add up. For me it wouldn't make sense but if you farm everything out anyway then it makes much more sense.
And if you're the kind of person that would take out an aftermarket warranty it's a complete no brainer.
_Rodders_ said:
I think it partially depends on if you do any DIY.
7 additional dealer services does add up. For me it wouldn't make sense but if you farm everything out anyway then it makes much more sense.
And if you're the kind of person that would take out an aftermarket warranty it's a complete no brainer.
Straight services on a Yaris Cross over 10 years would be £2840. Alternatively the correct parts / oil etc to service would be circa £10007 additional dealer services does add up. For me it wouldn't make sense but if you farm everything out anyway then it makes much more sense.
And if you're the kind of person that would take out an aftermarket warranty it's a complete no brainer.
So its £1840 extra to have somebody else service your car for 10 years, to have a warranty and to improve your resale value.
bennno said:
_Rodders_ said:
I think it partially depends on if you do any DIY.
7 additional dealer services does add up. For me it wouldn't make sense but if you farm everything out anyway then it makes much more sense.
And if you're the kind of person that would take out an aftermarket warranty it's a complete no brainer.
Straight services on a Yaris Cross over 10 years would be £2840. Alternatively the correct parts / oil etc to service would be circa £10007 additional dealer services does add up. For me it wouldn't make sense but if you farm everything out anyway then it makes much more sense.
And if you're the kind of person that would take out an aftermarket warranty it's a complete no brainer.
So its £1840 extra to have somebody else service your car for 10 years, to have a warranty and to improve your resale value.
Still pretty good value granted.
Dacia do a similar scheme. I've always done my own servicing since new and it has caught me out when a headlight LED went pop. Wasn't covered obviously, which wiped out any savings for a few years so I can see both sides of the argument.
Like posted above, our Toyota Aygo didn't seem to need an extended warranty as so reliable.
Serviced at the main dealership as bought from new and they were really nice and well priced so renewed for 9 years.
The hazard lights button stopped working, Toyota did want to charge a diagnostics before the extended warranty work was done, assume that's to cover the time spent if it turned out not to be covered and I went elsewhere to fix it. Managed to talk them out of that as explained how sure I was of the problem and always used their dealership.
So the problem was fixed under the warranty, no charge.
Maybe a year later the clutch gave up whilst it was having a service/MOT, the missus went to pick it up as had their courtesy car and didn't realise the car was underivable. It was late evening, I was at work and they said she could drive home in their courtesy car and come back tomorrow with a decision. I thought that was nice as some car places would only do that if committed to fixing the clutch at their place or expect her to make her own way home I expect.
Serviced at the main dealership as bought from new and they were really nice and well priced so renewed for 9 years.
The hazard lights button stopped working, Toyota did want to charge a diagnostics before the extended warranty work was done, assume that's to cover the time spent if it turned out not to be covered and I went elsewhere to fix it. Managed to talk them out of that as explained how sure I was of the problem and always used their dealership.
So the problem was fixed under the warranty, no charge.
Maybe a year later the clutch gave up whilst it was having a service/MOT, the missus went to pick it up as had their courtesy car and didn't realise the car was underivable. It was late evening, I was at work and they said she could drive home in their courtesy car and come back tomorrow with a decision. I thought that was nice as some car places would only do that if committed to fixing the clutch at their place or expect her to make her own way home I expect.
alangla said:
Down on the Farm said:
I think it's also worth adding some important criteria.
My wife has a Lexus and I have a Toyota so have experience of the following criteria
On a new car in the first 3 years you are allowed a certain time/mileage leeway for when you service the car. 1 mth/1000mls.
However, once past the three year mark the service has no extra leeway and must be done on or before the due date.
This is what was explained by the main dealerships to us.
Thanks, I ll double check that. We ve got a few candidates at the moment and, helpfully, the dealers seem to like putting photos of the service books in their Auto Trader ads.My wife has a Lexus and I have a Toyota so have experience of the following criteria
On a new car in the first 3 years you are allowed a certain time/mileage leeway for when you service the car. 1 mth/1000mls.
However, once past the three year mark the service has no extra leeway and must be done on or before the due date.
This is what was explained by the main dealerships to us.
Thanks to all that have replied, very much appreciated!
You MUST get it serviced BEFORE the year is out or you're f
ked. Had this happen to me on my land cruiser. AC compressor failed and I was two weeks late as they didn't have a slot when I was free.That said, lexus experience was less strict.
Given our experience of ownership, I suspect we'll always have one or the other in our household. Just better built cars.
Gassing Station | Car Buying | Top of Page | What's New | My Stuff