End of tether - Land Rover Evoque 1.5 P300e - advice pls!
Discussion
My father bought a 2 year old Evoque 1.5 P300e (50,000) miles from Land Rover main dealer in June 2025 for about £25k (bought outright, no finance).
Since then, he has done 3,000 miles and suffered 3 major breakdowns:
1. £4k warranty claim for drivetrain-related work (Sept 25);
2. New engine fitted (March 25) by Land Rover under warranty;
3. Total electrical failure, leaving car totally dead on a busy trunk road. Wouldn't start, move, no electrics, no hazard lights. Land Rover Assist attended, but couldn't do anything with it. My parents had to wait in total 3 hours for Land Rover Assist to organise for a low loader to come and recover them and get them home (Yesterday). It is still to be recovered to the dealer for assessment.
The dealer has to be fair, not quibbled any of the warranty work needed and provided loan cars for the many weeks they have had it.
After the 3rd incident yesterday, my father (who is in his 80's) has now lost all faith in the car. He does not want to see it again, understandably.
Is there a formal car rejection route he could go down, do you think, considering they have owned it for the best part of a year? It really has been a disastrous vehicle ownership experience from the start.
Since then, he has done 3,000 miles and suffered 3 major breakdowns:
1. £4k warranty claim for drivetrain-related work (Sept 25);
2. New engine fitted (March 25) by Land Rover under warranty;
3. Total electrical failure, leaving car totally dead on a busy trunk road. Wouldn't start, move, no electrics, no hazard lights. Land Rover Assist attended, but couldn't do anything with it. My parents had to wait in total 3 hours for Land Rover Assist to organise for a low loader to come and recover them and get them home (Yesterday). It is still to be recovered to the dealer for assessment.
The dealer has to be fair, not quibbled any of the warranty work needed and provided loan cars for the many weeks they have had it.
After the 3rd incident yesterday, my father (who is in his 80's) has now lost all faith in the car. He does not want to see it again, understandably.
Is there a formal car rejection route he could go down, do you think, considering they have owned it for the best part of a year? It really has been a disastrous vehicle ownership experience from the start.
Edited by alfabeat on Wednesday 29th April 11:45
Given he bought it second hand and he's had it for >6 months, I think he may struggle, although IANAL and someone may come along to say otherwise.
IF they're 3 separate faults, then it's likely a lemon, but we don't have lemon laws.
IF it's the same fault 3x over (doesn't sound like it), and LR have failed to fix it 3x, THEN there may be grounds for rejection.
I think I'd pursue a couple of different avenues in parallel:-
- seek proper advice about rejection, or at the very least about his rights and the obligations of both the dealer and LR (separate and potentially different)
- open discussions with dealer (and possibly with LR later) about all this, about having lost faith in the car and what can be done. They will probably try to either p/ex him into a replacement, or buy it off him for bottom-book (as they won't want to lose money on this - the warranty work rates from JLR are almost certainly a lot lower than their standard charge-out rates). But it's starting negotiations, effectively. And it's putting them on notice that you've had enough of the faults, so the way you/he frames the initial message may be quite important so as not to jeopardise any legal route.
From what I understand about RR's and about LR's approach, I wouldn't expect a lot of goodwill from either party anymore - they've a whole pile of repeated problems piling up, from the Wolverhampton diesels to electrics to just generally 'being a bit s
t'. So unless they think there's more money to be had from him (and I wouldn't touch any LR/RR with a barge-pole, based on reliablity, parts availability and dealer attitudes), I'd expect them to fob him off.
Depends how much of a battle he's happy to fight vs how much of a loss he's willing to take to get-rid.
IF they're 3 separate faults, then it's likely a lemon, but we don't have lemon laws.
IF it's the same fault 3x over (doesn't sound like it), and LR have failed to fix it 3x, THEN there may be grounds for rejection.
I think I'd pursue a couple of different avenues in parallel:-
- seek proper advice about rejection, or at the very least about his rights and the obligations of both the dealer and LR (separate and potentially different)
- open discussions with dealer (and possibly with LR later) about all this, about having lost faith in the car and what can be done. They will probably try to either p/ex him into a replacement, or buy it off him for bottom-book (as they won't want to lose money on this - the warranty work rates from JLR are almost certainly a lot lower than their standard charge-out rates). But it's starting negotiations, effectively. And it's putting them on notice that you've had enough of the faults, so the way you/he frames the initial message may be quite important so as not to jeopardise any legal route.
From what I understand about RR's and about LR's approach, I wouldn't expect a lot of goodwill from either party anymore - they've a whole pile of repeated problems piling up, from the Wolverhampton diesels to electrics to just generally 'being a bit s
t'. So unless they think there's more money to be had from him (and I wouldn't touch any LR/RR with a barge-pole, based on reliablity, parts availability and dealer attitudes), I'd expect them to fob him off. Depends how much of a battle he's happy to fight vs how much of a loss he's willing to take to get-rid.
Sorry to hear your father has had these issues.
From what I've seen on the Consumer Rights Act, it would be a challenge to reject it after almost 1 year of owning it.
Given your father is in his 80s and doesn't want to see the car, I would personally tell you to make his life easy at his age in life and just get rid of the car somehow and maybe get something that a lot of retired people get for reliable motoring, like a Toyota or a Lexus.
From what I've seen on the Consumer Rights Act, it would be a challenge to reject it after almost 1 year of owning it.
Given your father is in his 80s and doesn't want to see the car, I would personally tell you to make his life easy at his age in life and just get rid of the car somehow and maybe get something that a lot of retired people get for reliable motoring, like a Toyota or a Lexus.
havoc said:
Given he bought it second hand and he's had it for >6 months, I think he may struggle, although IANAL and someone may come along to say otherwise.
IF they're 3 separate faults, then it's likely a lemon, but we don't have lemon laws.
IF it's the same fault 3x over (doesn't sound like it), and LR have failed to fix it 3x, THEN there may be grounds for rejection.
I think I'd pursue a couple of different avenues in parallel:-
- seek proper advice about rejection, or at the very least about his rights and the obligations of both the dealer and LR (separate and potentially different)
- open discussions with dealer (and possibly with LR later) about all this, about having lost faith in the car and what can be done. They will probably try to either p/ex him into a replacement, or buy it off him for bottom-book (as they won't want to lose money on this - the warranty work rates from JLR are almost certainly a lot lower than their standard charge-out rates). But it's starting negotiations, effectively. And it's putting them on notice that you've had enough of the faults, so the way you/he frames the initial message may be quite important so as not to jeopardise any legal route.
From what I understand about RR's and about LR's approach, I wouldn't expect a lot of goodwill from either party anymore - they've a whole pile of repeated problems piling up, from the Wolverhampton diesels to electrics to just generally 'being a bit st'. So unless they think there's more money to be had from him (and I wouldn't touch any LR/RR with a barge-pole, based on reliablity, parts availability and dealer attitudes), I'd expect them to fob him off.
Depends how much of a battle he's happy to fight vs how much of a loss he's willing to take to get-rid.
Thank you for your response. I feared as much. We shall look into it further, but yes, we will be opening discussions with them, but it will be painful, as he does not want another Landrover, so I don't expect they are going to be very helpful if they are not legally bound. Such a shame this company has fallen so low. I've owned many Land Rovers over the years (last was a Disco 4), and they have been great. The latest offerings now just seem unbelievably bad.IF they're 3 separate faults, then it's likely a lemon, but we don't have lemon laws.
IF it's the same fault 3x over (doesn't sound like it), and LR have failed to fix it 3x, THEN there may be grounds for rejection.
I think I'd pursue a couple of different avenues in parallel:-
- seek proper advice about rejection, or at the very least about his rights and the obligations of both the dealer and LR (separate and potentially different)
- open discussions with dealer (and possibly with LR later) about all this, about having lost faith in the car and what can be done. They will probably try to either p/ex him into a replacement, or buy it off him for bottom-book (as they won't want to lose money on this - the warranty work rates from JLR are almost certainly a lot lower than their standard charge-out rates). But it's starting negotiations, effectively. And it's putting them on notice that you've had enough of the faults, so the way you/he frames the initial message may be quite important so as not to jeopardise any legal route.
From what I understand about RR's and about LR's approach, I wouldn't expect a lot of goodwill from either party anymore - they've a whole pile of repeated problems piling up, from the Wolverhampton diesels to electrics to just generally 'being a bit s
t'. So unless they think there's more money to be had from him (and I wouldn't touch any LR/RR with a barge-pole, based on reliablity, parts availability and dealer attitudes), I'd expect them to fob him off. Depends how much of a battle he's happy to fight vs how much of a loss he's willing to take to get-rid.
raspy said:
Sorry to hear your father has had these issues.
From what I've seen on the Consumer Rights Act, it would be a challenge to reject it after almost 1 year of owning it.
Given your father is in his 80s and doesn't want to see the car, I would personally tell you to make his life easy at his age in life and just get rid of the car somehow and maybe get something that a lot of retired people get for reliable motoring, like a Toyota or a Lexus.
Yes, I tend to agree. They have gone away on holiday today for a week so can hopefully forget about their latest Land Rover inflicted ordeal!From what I've seen on the Consumer Rights Act, it would be a challenge to reject it after almost 1 year of owning it.
Given your father is in his 80s and doesn't want to see the car, I would personally tell you to make his life easy at his age in life and just get rid of the car somehow and maybe get something that a lot of retired people get for reliable motoring, like a Toyota or a Lexus.
Hi alfabeat - am I correct that problem #3 happened just recently? Have JLR conformed that problem #3 is covered by the warranty?
If so, I think that the easiest solution is to have JLR fix it and then just sell it asap. See what the Land Rover dealer offer you compared to what WBAC offer.
I think that I would avoid selling it privately off your drive as you know it is a lemon.
Whatever cash he gets (maybe £21,000?) should buy a nice CR-V, RAV4, Forester, NX etc
If so, I think that the easiest solution is to have JLR fix it and then just sell it asap. See what the Land Rover dealer offer you compared to what WBAC offer.
I think that I would avoid selling it privately off your drive as you know it is a lemon.
Whatever cash he gets (maybe £21,000?) should buy a nice CR-V, RAV4, Forester, NX etc
Edited by Matt_T on Wednesday 29th April 13:48
shtu said:
darreni said:
The quickest and least stressful option will be to let LR repair & either sell it back to them or sell into the open market.
I'd agree with that. You could spend many months arguing about a refund vs getting rid as soon as it's repaired.Matt_T said:
Hi alfabeat - am I correct that problem #3 happened just recently? Have JLR conformed that problem #3 is covered by the warranty?
If so, I think that the easiest solution is to have JLR fix it and then just sell it asap. See what the Land Rover dealer offer you compared to what WBAC offer.
I think that I would avoid selling it privately off your drive as you know it is a lemon.
Whatever cash he gets (maybe £21,000?) should buy a nice CR-V, RAV4, Forester, NX etc
Yes, it happened yesterday, whilst taking it to the dealer to look at the various dashboard warning lights that had just appeared! They haven't seen the car yet, as it was recovered back to my parents house. Should be under warranty, considering they have just had it back a month, after they had it for 6 weeks fitting a brand new engine!If so, I think that the easiest solution is to have JLR fix it and then just sell it asap. See what the Land Rover dealer offer you compared to what WBAC offer.
I think that I would avoid selling it privately off your drive as you know it is a lemon.
Whatever cash he gets (maybe £21,000?) should buy a nice CR-V, RAV4, Forester, NX etc
Edited by Matt_T on Wednesday 29th April 13:48
darreni said:
The quickest and least stressful option will be to let LR repair & either sell it back to them or sell into the open market.
If by rejection you are expecting a refund of the purchase price less allowance for mileage covered, that is extremely unlikely.
Understood - thanksIf by rejection you are expecting a refund of the purchase price less allowance for mileage covered, that is extremely unlikely.
Given the timeframe on this one from a CRA perspective, attempting a rejection will be difficult, lengthy, potentially costly and very stressful, and may ultimately come down to a roll of the dice with District Judge in two years time.
I wouldn t have the appetite for it and I m half of your Dad s age.
I concur with the theme on this thread - get rid, mitigate losses and do not bother Land Rover ever again.
I wouldn t have the appetite for it and I m half of your Dad s age.
I concur with the theme on this thread - get rid, mitigate losses and do not bother Land Rover ever again.
Sit down with the dealer principle, document the issues, dates etc and ask very nicely for them to buy it back off your Father.
Be nice, be factual. Do some homework on the cars value, and go in with a sensible number in mind (£20k) and work around that.
It's not worth the stress and / or time to argue over a few quid unless money is a massive concern (which it doesn't sound like it is)
Be nice, be factual. Do some homework on the cars value, and go in with a sensible number in mind (£20k) and work around that.
It's not worth the stress and / or time to argue over a few quid unless money is a massive concern (which it doesn't sound like it is)
andrew-6xade said:
Sit down with the dealer principle, document the issues, dates etc and ask very nicely for them to buy it back off your Father.
Be nice, be factual. Do some homework on the cars value, and go in with a sensible number in mind (£20k) and work around that.
It's not worth the stress and / or time to argue over a few quid unless money is a massive concern (which it doesn't sound like it is)
OP this is well worth a try.Be nice, be factual. Do some homework on the cars value, and go in with a sensible number in mind (£20k) and work around that.
It's not worth the stress and / or time to argue over a few quid unless money is a massive concern (which it doesn't sound like it is)
Three major failures in only 3,000 miles of usage, and how many weeks without the car?
I can understand loosing all confidence in the car.
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