I have learnt my lesson :(

[coolchris]

Ok

Had an issue with my car a few weeks ago and had it recovered to a local garage (issue was smoke coming out of exhaust lots of it).Anyway this local garage said that it really needed to go to somewhere with the diagnostics to check it over.Now looking back on it I made the mistake of taking it to a service centre in the south east who told me if there guy could not fix it nobody can.Well car was recovered and when they had the car they told me it would not start cut a long story short I have had a couple of issues with the connectors to the fuse that powers the ecu.First they said they thought my wiring needed changing then it was the ecu needed testing well I told them to check the connections to the ecu fuse and hey presto car ran(stuff they should have checked as they told me the ecu was showing no reading plus the connectors to the ecu fuse were not connected into the fuse box but dangling with the fuse connected to them with tape wrapped around them.


Well the smoke issue was a simple ecu reset they also fitted a new fuse holder then once this was fitted the car would not start no spark going to coil.In the end after 3 weeks of having the car they could not get it started and washed there hands of it I had to pay something for time spent on car but left a bad taste in my mouth to get a car back that would not even run.All communication was done by e mail which annoyed me would rather speak to someone all it takes is a call as they say and there attitude as a garage in my opinion was very bullish and arrogant.So £300 to get recovered to Jetstream who I wish I had taken to in the first place.Dave found the problem very quickly within an hour was a faulty crank sensor which was replaced and car runs fine now.So I have learnt my lesson the hard way( IN THE WALLET AS WELL) and in future there will be no mucking and the car will be going north upto Dave and Matt

Chris

[Fast ash]

Yes they are the best had some parts for my noble delivered from them today A1 service

[stevegto3]

Chris - sounds like you have had rotten service. I know we dont want to name and shame, but can you say the town? Im a surrey chap, so its just good to know!

Steve

[tonyvan]

Noble main dealer.
The hint is a little creature that digs holes!!!!!!! Lol

[2.5bluenob]

That's strange because the same dealer found a fault with my car very quickly which turned out to be the crank sensor!

[jdearden]

This whole saga was rediculous. And the emails that were sent to Chris were plain bang out of order.

[coolchris]

Hi Steve,

I cant comment on yours or other peoples experiences and I am sure they have plenty of faithful customers but they did muck me about they told me they were working on my car in down time like they were doing me a favour.3 weeks to have someones car and not even get it running(not talking engine rebuilds here )is pretty slack.My opinion has always been dont talk the talk if you cant walk the walk so to say if there guy cant fix it nobody can is a bold statement.Simply put as Lawrence commented dont take the p**s out of new customers and they will come back again.Oh and how can anyone justify £950 for a service bloody madness if you ask me .

[TuxMan]

Very disappointing to read something like this !! Especially when you consider they are a Noble main dealer !!!

[tonyvan]

Sorry when I said main dealer, I ment main stealer!!!!!!

[AMG Merc]

Chris, glad you got it sorted in the end mate. If it's the outfit I'm thinking of then I'd agree that aspects of their customer service approach need attention but I've never had issue with the mechanic side.

If they happen to read this - Hey, you lost close to £3K as I took my my last service to Skippy. Must try harder chaps

[stevegto3]

^^^^ As above, ive faced similar issues, so as Jetstream is too far away Skip and Martin at Bespoke get my business

[tonyvan]

unfortunatly its not to name and shame them on purpose, but when companies operate like this,it needs addressing. they lost a sale from me because of their salesmans attitude,and approach. all he wanted to do was show me how fast the car would go around a roundabout and in a straight line.wasnt int in anything else .my 40 grand went else where.
hopefully they may read this and try and resarect their dying reputation.

[coolchris]

Lets hope they do raise there game.Im sure if your buying 40 plus k nobles etc they would probably bend over backwards to be helpful.On the last day they had my car I called up there service manager he told me he was just in the process of e mailing me (yet again) to tell me they had run out of time on the car and best take it somewhere else.Again just phone me why e mail me.Basically said if I wanted them to carry on trying to sort the car they would get there guy to change the fuse board all relays,fuses, wiring etc which would come at a great cost because my car supposedly in the past had its wiring etc messed with as he put it which in my eyes was a case of we cant fix this lets pick holes in the car .Well it does not take a rocket scientist to understand if you start replacing everything you will eventually find/eliminate the problem you dont have to be the best mechanic around to do that.

Nobody wants to pay for unecessary work the point of me taking it to them was they could find the problem quickly.Once they got the car running I thought it was all good to go pretty much but once the car stopped running it was nearly 2 days before I had any knowledge of this only after contacting them too see what was going on.Very poor anybody that knows me will vouch im a pretty easy going guy but when your paying for a service you expect to be treated a certain way they made me feel awkward about even ringing then like they just wanted me to bugger off and leave them alone( there mechanic seemed a very nice chap though talking on the phone).A simple sorry we cant get your car going please take it somewhere else would have been nice but there was no chance of that.All I can do is put this down to a learning experience looking back I wish I had taken the car straight to Dave and Matt could have saved myself a lot of hassle.

[2.5bluenob]

coolchris said:

Hi Steve,

I cant comment on yours or other peoples experiences and I am sure they have plenty of faithful customers but they did muck me about they told me they were working on my car in down time like they were doing me a favour.3 weeks to have someones car and not even get it running(not talking engine rebuilds here )is pretty slack.My opinion has always been dont talk the talk if you cant walk the walk so to say if there guy cant fix it nobody can is a bold statement.Simply put as Lawrence commented dont take the p**s out of new customers and they will come back again.Oh and how can anyone justify £950 for a service bloody madness if you ask me .

Totally agree with your comments Chris(im not taking my car there anymore, after five years of using them).
i just find it strange that they didnt try the sensor early on in the game as they found mine to be at fault pretty easily.

[S B C]

Could this be the garage that supplied me with duff new front brake hose which didn't fit? They never did give me my money back.

[S B C]

Could this be the garage that supplied me with duff new front brake hose which didn't fit? They never did give me my money back.

[Gadgeroonie]

unfortunately most dealers are only good at plugging in a fault code reader and changing the oil

they make their money selling cars - not fixing them

[F.C.]

I used them (mainly to get a continued main dealer stamp) quoted me for about £600 IIRC went to pick it up and they had done work to rear lights etc, without asking and bent me over for £1600+ !! the very next day the turbo hose to the intercooler popped off, nearly caused me to crash with the sudden noise of it, clearly hadn't done the hose clip up, this sort of thing is endemic in the motor trade and IMO the usual suspects should be fingered.
Rant over!