notnoblecars.com
Discussion
Remember all the problems with my Noble a few months back? Well, here is the update.
The factory picked up the car to go over everything. Fantastic I thought, I listed all the problems for them that I have had and they went through the list.
I got the car back two weeks later, unfortunately I picked it up on a Friday night, which meant when the Speedo started jumping again I could not get hold of them all weekend and had the leave the car down south for them to pick up on Monday. Wasted trip.
On the Monday I emailed and called them, they first told me they would not pick it up!!! WHAT???!! Anyway, they changed their mind a few hours later and picked the car up and fixed it. They also told me that they had not agreed to an extended warranty, I had to dig out the email that they had agreed to in it and show them, madness. They then delivered the car back to me.
Anyway, I was away and could not drive the car for a week or so, when I took it out guess what happened … while driving the wind screen wipers packed in again, now, yet again I find myself sitting at the side of the road waiting for the rain to stop. Is this how it should be???
The next day I took it out again (not a cloud in sight so I thought all will be save for now!) and the Speedo started jumping again!!!! ARGGGGGGGG
Now, where am I? Well, Noble and that well know dealer in Northwich Cheshire are telling me to take it to a local Garage to get it fixed.
Just out of interest, how to they expect a local garage to fix these problems when the factory can’t even fix them for more than a few hours driving???
This is more than just a little frustrating …
Anyway one would have thought Noble would have done the right thing by now, but again I find myself back in the same position as I was a number of months again.
The factory picked up the car to go over everything. Fantastic I thought, I listed all the problems for them that I have had and they went through the list.
I got the car back two weeks later, unfortunately I picked it up on a Friday night, which meant when the Speedo started jumping again I could not get hold of them all weekend and had the leave the car down south for them to pick up on Monday. Wasted trip.
On the Monday I emailed and called them, they first told me they would not pick it up!!! WHAT???!! Anyway, they changed their mind a few hours later and picked the car up and fixed it. They also told me that they had not agreed to an extended warranty, I had to dig out the email that they had agreed to in it and show them, madness. They then delivered the car back to me.
Anyway, I was away and could not drive the car for a week or so, when I took it out guess what happened … while driving the wind screen wipers packed in again, now, yet again I find myself sitting at the side of the road waiting for the rain to stop. Is this how it should be???
The next day I took it out again (not a cloud in sight so I thought all will be save for now!) and the Speedo started jumping again!!!! ARGGGGGGGG
Now, where am I? Well, Noble and that well know dealer in Northwich Cheshire are telling me to take it to a local Garage to get it fixed.
Just out of interest, how to they expect a local garage to fix these problems when the factory can’t even fix them for more than a few hours driving???
This is more than just a little frustrating …
Anyway one would have thought Noble would have done the right thing by now, but again I find myself back in the same position as I was a number of months again.
it's good that the factory has got involved in the first place - that's a big plus point.
On the negative side the dealer seems to be happy to hide instead of helping one of its customers. As far as I am concerned they are the ones that should be going the extra mile for you.
Sounds like the only way your going to be happy is to get rid of this one. I've never heard of so many repeat problems with one car.
Hard luck mate.
On the negative side the dealer seems to be happy to hide instead of helping one of its customers. As far as I am concerned they are the ones that should be going the extra mile for you.
Sounds like the only way your going to be happy is to get rid of this one. I've never heard of so many repeat problems with one car.
Hard luck mate.
Agreed, your contract is with the dealer. It sounds like the only other option is to resort to the courts and the Sale of Goods Act. A car with a speedo that don't (can't) work is self evidently not of merchantisable quality.
I'm still amazed that its not been fixed. Has anyone made a diagnosis. Is it a wiring fault?
Regards
Paul C
I'm still amazed that its not been fixed. Has anyone made a diagnosis. Is it a wiring fault?
Regards
Paul C
joust said:
Your complaint is really with the dealer at the end of the day.
Maybe it should be with the factory, since the dealer was sold a duff car, which they then sold me, and let’s face it they are involved now.
Anyway, I find it unbelievable that the factory got involved to fix things, did not manage to do it and now turning their back... What’s that all about??? Its like some back street garage not a company trying to make a name for themselves.
The factory are just ignoring me now. Hmm... not the kind of service you would expect.
What options does this leave me???
We have done everything within our power to help Mr Weir from the start.
After hearing his complaints, we brought his car back to the factory and worked through the list of faults that he provided us with. The car was tested, then re-tested until we were completely satisfied that it was 100 per cent correct. Finally, two of our senior engineers test drove the car before it was signed off.
Believe me, we have made every effort to do right by Mr Weir.
Furthermore, as a gesture of goodwill, Christopher Neil (which had previously maintained Mr Weir's car) provided him with a FOC 12-month extended warranty, allowing the car to be repaired, if necessary, at any garage.
Summary: when the car was returned to Mr Weir, it was 100 per cent perfect and had a warranty giving him peace of mind for the next year.
While are staff are highly skilled at the factory, they cannot apply predictive repairs. Both the wipers and speedo were tested thoroughly and no faults were found. Since Mr Weir claims this is no longer the case, then we suggest he returns the car to Chris Neil to have the work carried out under the new warranty.
For the record, we have never suggested that he uses 'another garage', though if he has a problem using CN, then he now has that right.
I have no intention of launching into a bun-fight over this, but I feel that people viewing this thread should know that Noble Automotive does not ignore customer complaints. Quite the opposite.
Simon Hucknall
Press Officer
Noble Automotive Ltd.
After hearing his complaints, we brought his car back to the factory and worked through the list of faults that he provided us with. The car was tested, then re-tested until we were completely satisfied that it was 100 per cent correct. Finally, two of our senior engineers test drove the car before it was signed off.
Believe me, we have made every effort to do right by Mr Weir.
Furthermore, as a gesture of goodwill, Christopher Neil (which had previously maintained Mr Weir's car) provided him with a FOC 12-month extended warranty, allowing the car to be repaired, if necessary, at any garage.
Summary: when the car was returned to Mr Weir, it was 100 per cent perfect and had a warranty giving him peace of mind for the next year.
While are staff are highly skilled at the factory, they cannot apply predictive repairs. Both the wipers and speedo were tested thoroughly and no faults were found. Since Mr Weir claims this is no longer the case, then we suggest he returns the car to Chris Neil to have the work carried out under the new warranty.
For the record, we have never suggested that he uses 'another garage', though if he has a problem using CN, then he now has that right.
I have no intention of launching into a bun-fight over this, but I feel that people viewing this thread should know that Noble Automotive does not ignore customer complaints. Quite the opposite.
Simon Hucknall
Press Officer
Noble Automotive Ltd.
havoc said:
Both the wipers and speedo were tested thoroughly and no faults were found.
Does anyone else think that this may then be indicative of a general electrical fault???
No. The wiper mechanism isn't the greatest and needs to be checked every so often. The speedo feed is pretty much isolated to a sensor in the hub and the speedometer. Both are problems that can occur on M12s.
micknall said:
Simon Hucknall
Press Officer
Noble Automotive Ltd.
Simon,
The facts still stand
- Speedo has failed EVERY time it has been repaired by both yourself and Christopher Neil.
- The wind screen wipers have failed for the 3rd time now. (Do you have any idea how dangerous and annoying this is??)
I am just waiting for something else to go wrong to be honest … because this is only after a few hours of driving …
Gestures of goodwill are all very good and well, like the new gear selector that you kindly put in the car (thanks), but at the end of the day all I want is the car to work, and not keep failing …
You say take the car back to Christopher Neil’s to be fixed. Can I ask how you expect me to take this seriously when they have tried what must be 10 times so far to fix it, and you guys have had two attempts and not managed it!!!!!!
Am I going mad here or can anyone else see the problem????
If Noble does not ignore its customers how come my questions are being answered in a public forum and not through emails that I sent days ago or by phone?
Given the above, I can't really see viperbl's issue.
He seems to have the option of taking the car to have the final two small issues (and whilst a speedo missbehaving is clearly a pain, it's not the end of the world, hardly a engine failure), but apart from that the car is done.
Perhaps he just will never be satified with it? Perhaps he should go and by a Honda?
J
He seems to have the option of taking the car to have the final two small issues (and whilst a speedo missbehaving is clearly a pain, it's not the end of the world, hardly a engine failure), but apart from that the car is done.
Perhaps he just will never be satified with it? Perhaps he should go and by a Honda?
J
DanH said:
micknall said:
Both the wipers and speedo were tested thoroughly and no faults were found.
Does anyone else think that this may then be indicative of a general electrical fault???
No. The wiper mechanism isn't the greatest and needs to be checked every so often. The speedo feed is pretty much isolated to a sensor in the hub and the speedometer. Both are problems that can occur on M12s.
OK, fair enough - design faults!
Quick question, not knowing both sides of the story - if there have been 3 repair attempts, why has there not been a replacement?!? Most volume manufacturers don't try and repair many components at all, just replace them straight away.
joust said:
Given the above, I can't really see viperbl's issue.
He seems to have the option of taking the car to have the final two small issues (and whilst a speedo missbehaving is clearly a pain, it's not the end of the world, hardly a engine failure), but apart from that the car is done.
Perhaps he just will never be satified with it? Perhaps he should go and by a Honda?
J
Joust,
If the car had not been littered with problems throughout its whole life I could put these down to two little issues, but sadly this is not the case.
I was also looking at the option to sell the car. Now, one question, would you buy a car with a Speedo jumping all over the place? Maybe, I can give it to Christopher Neil to do another botch job and quickly sell it and wash my hands, because that would be the right thing to do...
Put yourself in my position … would you be happy? I very much doubt it
I've tried to avoid replying to this, but not managed. I'm trying to stay impartial, so here goes. Firstly I'd like to say that the guys at the factory sorted a couple of minor niggles on my M400 very efficiently, and that the customer service was better than anything I'd experienced before (courtesy car without requesting it). These niggles weren't fixed by the dealer and the trip to the factory was a minor anoyance, but well worth it in the end.
Secondly, am I right in thinking that this is the same car that did the Gumball? and quote
I all ...
Tried a few 0 - 60 times the other night .... best I got was 3.94, this was actually up a hill! Felt I got better traction ... Potenza S-03's
Anyone got the 3.7 yet ?
I know that this doesn't relate to wipers etc, but a "few" attempts at 4 sec 0-60 isn't good in ANY car, and doesn't give an air of mechanical sympathy.
I'll duck and run for cover now.
Secondly, am I right in thinking that this is the same car that did the Gumball? and quote
I all ...
Tried a few 0 - 60 times the other night .... best I got was 3.94, this was actually up a hill! Felt I got better traction ... Potenza S-03's
Anyone got the 3.7 yet ?
I know that this doesn't relate to wipers etc, but a "few" attempts at 4 sec 0-60 isn't good in ANY car, and doesn't give an air of mechanical sympathy.
I'll duck and run for cover now.
Gassing Station | Noble | Top of Page | What's New | My Stuff