996Turbo Warrantee my big foot !

996Turbo Warrantee my big foot !

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cyrus1971

Original Poster:

855 posts

241 months

Thursday 10th June 2004
quotequote all
What a surprise ! Trip to OPC for used car warrantee claim on 36,000 mile 2.7 year old 996TT results in :

(A) CD does not eject from sat nav, nav function intermittent / not working = Stereo item, not covered.

(B) Clonking anti roll bars = not covered, (wear and tear)

(C) Rear oil leak rear = can’t trace a fault so no action.

This car was sold with a Global Porsche Warrantee 3 months ago to me. Hummm… I think to myself… conversation went thus

Me “what does the warrantee cover then please” ?
OPC “we can’t tell you as the warrantees are changing”

Like I give feted dingoes kidneys what there internal change is. My warrantee is fixed.

Me “please can I have a copy of whatever used warrantee was available”
OPC "sorry sir you have to buy a car to get the booklet"
Me "But I have a car with a warrantee so give me the booklet"
OPC "sorry sir the warrantee is changing, cant give you out of date information"
Me "Imagine I bought a car today, give me the warrantee for such a car"
OPC "sorry sir my hands are tied"
Me “So your selling cars without warrantee then?”
OPC “No sir all cars come with our Global Warrantee now”

Customer services here I come…

clubsport

7,260 posts

260 months

Thursday 10th June 2004
quotequote all
letter to Porsche GB,,that is outrageous treatment of the dealership holding back on the warranty details. Good luck.

Cyrus1971

Original Poster:

855 posts

241 months

Friday 11th June 2004
quotequote all
Outrageous = Yes
Predictable = Yes
Honourable = No