Porsche GB - Do they think I am stupid?
Discussion
Does anyone have the name of someone senior in PCGB Warranty Department - assuming they have one.
I am being advised that technically my brand new Boxster import is secondhand as the service book was stamped in May by the Cypriot importer, before the car came to the UK and therefore before it was registered. In short it is being suggested that the car has lost 4 months of it's warranty.
I am advised that the worldwide warranty runs from the date of first registration and that I will be supplied with written evidence that this is a brand new vehcile. Now the important thing I must stress is that I do not for one moment believe that the car is secondhand, I am of the opinion that this is a dissapointing attitude from PCGB.
I would be grateful to hear if anyone has experienced this before or has any constructive suggestions to resolve this. I do have one possible solution to shake the truth out of them and all I want them to do is, the decent thing and acknowledge that there is 23 months warranty on the car not 19. I also feel that to suggest an honourable independent dealer is selling secondhand cars as new is out of order. As somone who in the past has forced the hand of Ford Motor Company to replace a car, I am more than happy to push this one all the way.
>>> Edited by cnjohnson_uk on Tuesday 9th November 18:04
>>> Edited by cnjohnson_uk on Tuesday 9th November 18:05
I am being advised that technically my brand new Boxster import is secondhand as the service book was stamped in May by the Cypriot importer, before the car came to the UK and therefore before it was registered. In short it is being suggested that the car has lost 4 months of it's warranty.
I am advised that the worldwide warranty runs from the date of first registration and that I will be supplied with written evidence that this is a brand new vehcile. Now the important thing I must stress is that I do not for one moment believe that the car is secondhand, I am of the opinion that this is a dissapointing attitude from PCGB.
I would be grateful to hear if anyone has experienced this before or has any constructive suggestions to resolve this. I do have one possible solution to shake the truth out of them and all I want them to do is, the decent thing and acknowledge that there is 23 months warranty on the car not 19. I also feel that to suggest an honourable independent dealer is selling secondhand cars as new is out of order. As somone who in the past has forced the hand of Ford Motor Company to replace a car, I am more than happy to push this one all the way.
>>> Edited by cnjohnson_uk on Tuesday 9th November 18:04
>>> Edited by cnjohnson_uk on Tuesday 9th November 18:05
Don said:
PCGB = Porsche Club Great Britain. Nowt to do with them.
Porsche GB: People who you yell at.
Porsche Cars Great Britain = PCGB
Your car was probably registered in cyprus before it was exported?
If it wasnt then they are making the point that the car was purchased 4 months earlier and the warranty runs from time of collection from dealer or registration.
If not you could buy one of the non registered 959's that exist and expect porsche to warranty it as a new car, which is unrealistic.
Your issue is with the importer if they described the car as having 24 months warranty, not pcgb. this is especially so as the car wasnt sourced through pcgb but through another sales company within Europe.
Besides the warranty you are quibbling over is probably only £300 in real terms and I would hope that by importing the car you saved more than this.
Bennno
bennno said:
PCGB = Porsche Club Great Britain. Nowt to do with them.
Porsche GB: People who you yell at.
Porsche Cars Great Britain = PCGB
Your car was probably registered in cyprus before it was exported?
If it wasnt then they are making the point that the car was purchased 4 months earlier and the warranty runs from time of collection from dealer or registration.
If not you could buy one of the non registered 959's that exist and expect porsche to warranty it as a new car, which is unrealistic.
Your issue is with the importer if they described the car as having 24 months warranty, not pcgb. this is especially so as the car wasnt sourced through pcgb but through another sales company within Europe.
Besides the warranty you are quibbling over is probably only £300 in real terms and I would hope that by importing the car you saved more than this.
Bennno
I stand corrected, sir. Your logic is also impeccable.
Well it's not often that people disagree with me, so this must be a first. I suppose the thing is that at least the dealer will do the decent thing and supply me with an extended warranty is Porsche will not budge.
I just see it as being yet another dissapointment, on top of all the ones I have had since I got it.
I just see it as being yet another dissapointment, on top of all the ones I have had since I got it.
Legally warrantee runs from point of transaction completion. So when the questions of...
(Lord Templeman)
has the money been paid ?
time of the payment ?
definitions of what has been sold ?
...can be answered then the car is sold and a warrantee will run from that point. Registration is in my opinion an irrelevance (decoy?) and I believe a Solicitor will back me up (I am a humble Masters in contract Law and not a Layer) but this was the way of the UK Law when I studied it in 1997 !
(Lord Templeman)
has the money been paid ?
time of the payment ?
definitions of what has been sold ?
...can be answered then the car is sold and a warrantee will run from that point. Registration is in my opinion an irrelevance (decoy?) and I believe a Solicitor will back me up (I am a humble Masters in contract Law and not a Layer) but this was the way of the UK Law when I studied it in 1997 !
cyrus1971 said:
Legally warrantee runs from point of transaction completion. So when the questions of...
(Lord Templeman)
has the money been paid ?
time of the payment ?
definitions of what has been sold ?
...can be answered then the car is sold and a warrantee will run from that point. Registration is in my opinion an irrelevance (decoy?) and I believe a Solicitor will back me up (I am a humble Masters in contract Law and not a Layer) but this was the way of the UK Law when I studied it in 1997 !
which backs up what i said above, the car was clearly sold to an intermediary who then sold it 4 months later after shipping it to the uk.
Bennno
You may also have the issue tha PGB may claim that your warranty resides with Porsche Greece, or Porsche AG - so go and speak to them about it. To some extents they are correct, they are a separate legal entity from Porsche AG (even if wholly owned), and thus no contract with them is in place, only with Porsche in the country of origin.
I would have thought that with all the european community goings-on that the warranty, irrespective of country of purchase, should be honoured by Porsche Cars GB.
But i also think they're within their rights to say the car is four months old, and therefore entitled to 20 months warranty at this point (note 959 example already suggested by another poster).
All IMHO of course.
VS
But i also think they're within their rights to say the car is four months old, and therefore entitled to 20 months warranty at this point (note 959 example already suggested by another poster).
All IMHO of course.
VS
This is the 2nd euro import that I have had and it's the first time I have experienced this issue.
Disspapointments? Well having wanted a Porsche since I was 12 (so for 21 years), the car has disapointed.
The experience of the independent importer and the local OPC has been refreshing.
Of course I had the customery test drive, so it's not as though I was stupid enough to buy a car without driving it and I bought it becuase I was a fan of the marque.
It smoke's very badly when cold
Noticable Vibration through the clutch pedal
Flat spot at around 2,800 rpm
Dissapointing Brakes
A hood that on occasion fails to open properly (No I didn't let go of the button) and has already had to be attended to under warranty
That's about it at the moment. I do hope that I grow to love the car as I have bought becuase of a love for Porsche's not just that I can now afford one.
Disspapointments? Well having wanted a Porsche since I was 12 (so for 21 years), the car has disapointed.
The experience of the independent importer and the local OPC has been refreshing.
Of course I had the customery test drive, so it's not as though I was stupid enough to buy a car without driving it and I bought it becuase I was a fan of the marque.
It smoke's very badly when cold
Noticable Vibration through the clutch pedal
Flat spot at around 2,800 rpm
Dissapointing Brakes
A hood that on occasion fails to open properly (No I didn't let go of the button) and has already had to be attended to under warranty
That's about it at the moment. I do hope that I grow to love the car as I have bought becuase of a love for Porsche's not just that I can now afford one.
Guy Humpage said:
I would have thought that with all the european community goings-on that the warranty, irrespective of country of purchase, should be honoured by Porsche Cars GB.
I believe Cyprus is not part of the EU.
Yes it is (only since 1 May this year though).
cnjohnson_uk said:
Disspapointments? Well having wanted a Porsche since I was 12 (so for 21 years), the car has disapointed.
The experience of the independent importer and the local OPC has been refreshing.
Of course I had the customery test drive, so it's not as though I was stupid enough to buy a car without driving it and I bought it becuase I was a fan of the marque.
It smoke's very badly when cold
Noticable Vibration through the clutch pedal
Flat spot at around 2,800 rpm
Dissapointing Brakes
A hood that on occasion fails to open properly (No I didn't let go of the button) and has already had to be attended to under warranty
i have a solution for your woes.
get a proper porsche.
Let me start this by saying that we sell no new Porsche product at all and there is little love lost between the ourselves and the good people of Porsche Cars GB, (their feelings not ours - we would love to help them out and spread the love !).
You made a choice when you bought a foreign car and (hopefully) saved money. It now transpires there are some potential pitfalls, let everyone be aware.
Porsche Cars sold the car the first time it left the dealer in Cyprus, their warranty runs from that point. Where or when it was registered is largely immaterial, what Porsche`s customer does with their new purchase is down to them. In saying that, I am assuming the car was not traded within the Porsche network and sold to you by another franchise dealer. The reason that would be different is that Porsche could ensure the car had not been driven or used in the interim.
In your case Porsche have no idea what happened to your car once it left the Cypriot dealer other than that it ended up being registered in the UK. DVLA, god bless `em, make no checks on the cars they register, they just put down what you tell them, if you told them the engine number was 12345 that`s what they would put on the V5 similarly if you told them it was a convertible fixed head coupe they would put that down as well.
Porsche cars have it would seem done the decent thing and stood by the car for their usual two years as they promise to do. What more can they do.
If there are problems outside the warranty period the supplying dealer might show willing and help out, (no don`t laugh they might !!), the problem is that in your case it`s a dealer in a foreign land who piles them high and and ships them out to all four coners of the world. I suspect there is a good reason why the dealer stamped the book, because he knew there would be a delay in registering the car and he didn`t want to shoot his golden goose, sorry - lose his franchise. Thus he helped the motherland out by letting everyone know when the car was first sold.
If you bought the car off a dealer in the UK who specifically said it came with two years warranty then they may have to stand to it for the difference. If they merely said it had the balance of Porsche warranty left then you`re on your own.
Just for the record when we bought our Cayenne a little over a year ago be bought it through the UK dealer network, and I sell Porsches for a living !
The other benefit of buying through the network should be access to the latest technical support from the factory, sometimes useful with a new model.
Re: the comment that the warranty starts from the moment money changes hands that is true, but the Porsche dealer`s hands, not a third party.
Keep smiling
Henry
You made a choice when you bought a foreign car and (hopefully) saved money. It now transpires there are some potential pitfalls, let everyone be aware.
Porsche Cars sold the car the first time it left the dealer in Cyprus, their warranty runs from that point. Where or when it was registered is largely immaterial, what Porsche`s customer does with their new purchase is down to them. In saying that, I am assuming the car was not traded within the Porsche network and sold to you by another franchise dealer. The reason that would be different is that Porsche could ensure the car had not been driven or used in the interim.
In your case Porsche have no idea what happened to your car once it left the Cypriot dealer other than that it ended up being registered in the UK. DVLA, god bless `em, make no checks on the cars they register, they just put down what you tell them, if you told them the engine number was 12345 that`s what they would put on the V5 similarly if you told them it was a convertible fixed head coupe they would put that down as well.
Porsche cars have it would seem done the decent thing and stood by the car for their usual two years as they promise to do. What more can they do.
If there are problems outside the warranty period the supplying dealer might show willing and help out, (no don`t laugh they might !!), the problem is that in your case it`s a dealer in a foreign land who piles them high and and ships them out to all four coners of the world. I suspect there is a good reason why the dealer stamped the book, because he knew there would be a delay in registering the car and he didn`t want to shoot his golden goose, sorry - lose his franchise. Thus he helped the motherland out by letting everyone know when the car was first sold.
If you bought the car off a dealer in the UK who specifically said it came with two years warranty then they may have to stand to it for the difference. If they merely said it had the balance of Porsche warranty left then you`re on your own.
Just for the record when we bought our Cayenne a little over a year ago be bought it through the UK dealer network, and I sell Porsches for a living !
The other benefit of buying through the network should be access to the latest technical support from the factory, sometimes useful with a new model.
Re: the comment that the warranty starts from the moment money changes hands that is true, but the Porsche dealer`s hands, not a third party.
Keep smiling
Henry
Bought a RHD Boxster S from Germany a few years back. Saved £11,000, got service light years ahead of any OPC in the UK and had a shorter lead delivery time for RHD than the UK. Warranty started as soon as I took it from the dealer BUT when I registered it in the UK I was the first owner 
Sold the car in the UK nearly 4 years later with only a 20% hit on depreciation. Admittedly, the Euro was a bit when I bought the car which helped.
Sold the car in the UK nearly 4 years later with only a 20% hit on depreciation. Admittedly, the Euro was a bit when I bought the car which helped.
Can't fault your logic, Henry, apart from this bit:
The DVLA would want to see the CoC and would take the information from there. If none available, they would require an SVA test and would presumably gather the required information from that.
Additionally, the DVLA allows one to register a car as "new" so long as certain criteria are met... technically a car can be registered in one country and then imported to the UK. Provided not too much time has elapsed or too many miles been driven in the interim, they would allow you to register it "new" in the UK.
None of this, of course, is of any concern to Porsche GB (or Porsche Greece, or whereever) and there's no reason it should be.
I'd say the argument is with the 3rd party, i.e. the importer. If they say they'll supply a car with 24 months' warranty, then that's what you should get, even if it means them having to buy you a few extra months from Porsche GB or wherever.
Henry-F said:
DVLA, god bless `em, make no checks on the cars they register, they just put down what you tell them, if you told them the engine number was 12345 that`s what they would put on the V5 similarly if you told them it was a convertible fixed head coupe they would put that down as well.
The DVLA would want to see the CoC and would take the information from there. If none available, they would require an SVA test and would presumably gather the required information from that.
Additionally, the DVLA allows one to register a car as "new" so long as certain criteria are met... technically a car can be registered in one country and then imported to the UK. Provided not too much time has elapsed or too many miles been driven in the interim, they would allow you to register it "new" in the UK.
None of this, of course, is of any concern to Porsche GB (or Porsche Greece, or whereever) and there's no reason it should be.
I'd say the argument is with the 3rd party, i.e. the importer. If they say they'll supply a car with 24 months' warranty, then that's what you should get, even if it means them having to buy you a few extra months from Porsche GB or wherever.
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