NEW 991 GT3 owners - Please read this

[V8KSN]

Lost The Plot said:

When I say expectations I mean realistic expectations such as extending support for the Gt3 engine to unprecedented levels, something along those lines is going to be required for me to continue, a point I have made clear to my OPC via email, something I would politely suggest we all give some very serious thought to doing regardless of what it is you feel would be realistically required to keep you on board.

Good luck

Amongst all the nonsense, discord and doubt being posted on the other thread this is a little gold nugget of a post that I fear will be missed.

Its a brilliant idea.

As new 991 GT3 owners (and new Porsche 911 owners in general) you have the collective power to make a positive change and maybe even set a precedent for changing how Porsche view, deal with and honour warranties in the future.

In between all this moaning and joking, you should get a template together stating EXACTLY what you want out of this and I don't mean compensation or anything like that.

YOU SHOULD REQUEST A FULL EVERYTHING COVERED NO-QUIBBLE WARRANTY FOR A PERIOD OF 5 YEARS FROM DELIVERY OF YOUR FIXED GT3. THIS WARRANTY WILL TRANSFER TO ANY NEW OWNERS WITHIN THE 5 YEAR PERIOD. THIS WILL GIVE YOU AND THE SECOND HAND MARKET CONFIDENCE

This would not be over and above any other compensation you want or desire, it would be in addition to it.

The template could be quite simple like the following.....

======================================================================================

Dear OPC/Porsche

Following on from your letter dated dd/mm/yyyy ..... blah blah i have been inconvenienced and have had to change plans etc etc cant go to Le Mans......wife has spat her dummy out....etc etc and I would like compensation in the form of.....etc etc....

As I am sure you are aware, this engine issue has been publicised by the popular TV show Top Gear and my fear is this will negatively affect the value of my car. In order to mitigate this risk, I would like a 5 year warranty on the car that specifically covers the engine and gearbox. This warranty should be transferable to any new owner should I decide to sell the vehicle privately.

I feel that this would be an acceptable level of assurance from you of the fix you have applied to the vehicle and it would serve as a clear indication of the level of confidence you have in the new engine.

As a new Porsche owner I should not be penalised financially for a quality control issue that was beyond my control.


Yours

Disgruntled

======================================================================================

Do this and as soon as it becomes public knowledge, this car will again become a coveted object of desire by owners and potential owners alike.

[mhh]

Dream on.

[V8KSN]

mhh said:

Dream on.

Worth a try I guess

[Scott Parker]

I know what you mean, way back in the other thread I suggested that we should at least not be paying for the 3rd year warranty. 5 years warranty would be pushing it but as you say it could be a sensible offer as regards to the second hand market in 3 years time and future trust in Porsche

I'm up for whatever gets suggested as I thought I was buying a solid car in terms of reliability and residuals not a lemon

[Scott Parker]

I know what you mean, way back in the other thread I suggested that we should at least not be paying for the 3rd year warranty. 5 years warranty would be pushing it but as you say it could be a sensible offer as regards to the second hand market in 3 years time and future trust in Porsche

I'm up for whatever gets suggested as I thought I was buying a solid car in terms of reliability and residuals not a lemon

[sidicks]

Scott Parker said:

I know what you mean, way back in the other thread I suggested that we should at least not be paying for the 3rd year warranty. 5 years warranty would be pushing it but as you say it could be a sensible offer as regards to the second hand market in 3 years time and future trust in Porsche

I'm up for whatever gets suggested as I thought I was buying a solid car in terms of reliability and residuals not a lemon

Personally, I think that 5 years is NOT 'pushing it' and that it is something perfectly reasonable to expect given the nature of the issues with the engine and the concern about durability of the engine.

I have emphasised this to my dealer who has promised to pass this on to Porsche.

Given the loan car, I don't expect to receive any additional 'compensation' for the continued delay, but I think that it is necessary that new owners (and subsequent owners) feel that are not at risk of a serious financial outlay due to an engine problem that may or may not have been properly resolved.

I'm quite happy for a 'free' extended warranty to apply to the engine only and for that warranty to be subject to OPC servicing, but I think this should be to at least year 5.

[pete a]

[c7xlg]

How long is the porsche warranty in usa? I think they might get 5 year as standard. If so asking Europe to match this isnt so unreasonable.

[Koln-RS]

Porsche will never do that, and I don't blame them.

What you should get, providing the car is correctly maintained and not abused or modified, is the standard 2 year warranty, plus the additional extension (subject to territory) and a 'goodwill warranty' until the sixth year on certain components such as the engine. This is their standard policy iirc.

[GRBF430F1]

Buy a Kia they stand by a 7 year warranty the product is that good

[sidicks]

Koln-RS said:

Porsche will never do that, and I don't blame them.

What you should get, providing the car is correctly maintained and not abused or modified, is the standard 2 year warranty, plus the additional extension (subject to territory) and a 'goodwill warranty' until the sixth year on certain components such as the engine. This is their standard policy iirc.

What do you mean by 'standard policy'??

[anniesdad]

I think P. providing a 5 year transferable warranty from date of registration is quite reasonable in such extraordinary circumstances. Their mess, they should treat their customers respectfully. Customers will be losing money over this issue.

New engine, loan car until sorted, 5 year warranty and no monetary compensation. Sounds fair to me.

[sidicks]

anniesdad said:

I think P. providing a 5 year transferable warranty from date of registration is quite reasonable in such extraordinary circumstances. Their mess, they should treat their customers respectfully. Customers will be losing money over this issue.

New engine, loan car until sorted, 5 year warranty and no monetary compensation. Sounds fair to me.

Agreed.

[DT398]

So let me get this straight:

" Dear Porsche,

Regarding that 991 GT3 that you know I really, really want and we have all praised to the high heavens on here and is well over-subscribed and is "the performance bargain of the decade so far". Yes, that one.

Well, I want you to provide an extended warranty on it as an incentive for me to...... errrr hmmm well, uhmmm, really really want it even more..."

Do you want the car or not? That's the only question. If Porsche say "no way" on the extended warranty are you giving it back?

[Ernesto]

The precedent will be set and every new Porsche owner will want 5 years - not a bad thing

[Koln-RS]

sidicks said:

What do you mean by 'standard policy'??

Porsche have apparently operated a 'goodwill matrix' for faults that develop outside of warranty. I believe it was applied to engine failures on 996s, etc, up to 6 years old. There were certain criteria that had to be met, which in many cases covered 100% of the cost. Porsche apply it where they consider the failure to be premature, and through no fault of the customer.

[sidicks]

Koln-RS said:

Porsche have apparently operated a 'goodwill matrix' for faults that develop outside of warranty. I believe it was applied to engine failures on 996s, etc, up to 6 years old. There were certain criteria that had to be met, which in many cases covered 100% of the cost. Porsche apply it where they consider the failure to be premature, and through no fault of the customer.

Thanks.

Given the much more public nature of the current 'fiasco', converting this goodwill policy into a proper official warranty would make a lot of sense!

[GRBF430F1]

sidicks said:

Thanks.

Given the much more public nature of the current 'fiasco', converting this goodwill policy into a proper official warranty would make a lot of sense!

The matrix has a load of criteria where it won't be applicable and a sliding scale of contributions are made based on age, mileage, service history, owners etc....
Porsche would not want to formalise it and open themselves up to shed load of claims in 4 years time. This type of cover is mega expensive, bearing in mind the current know fault involves the engine and do you honestly think they will they have the confidence in the product long term to take on a potentially huge liability that they cant wriggle out of ?
I very much doubt it but good luck and if you get a 5 year warranty I think its a great result in the circumstances but still doesn't replace a summer of driving and the inconvenience and hassle you have already been through

If you don't ask you don't get so go for it

[N24]

We should be entirely British when it comes to "compo" - thank Porsche for allowing us to be "testers" and apologise while handing over our money to them. Should it break, apologise further...

I've blown my chance to do this - don't let the side down!

[cayman-black]

I think the five year warranty even on just engine would be a good idea. It would show that Porsche has faith in its product and values its customers.
Wont happen then!