Porsche Paint Guarantee or Lack of!

[Dan-Fresh]

Hi All,

Bit of advice please, my 997 Carrera s is 10 years old in September, it has developed a small bit of rust on the roof, doesn't seem to be connected to anything.
I took it in to my local Porsche dealer who took some pictures, looked at my service book and sent everything off to Porsche head office.

2 days later i receive a response saying because i haven't got full Porsche service history they will not honour the guarantee.

The paint guy at Porsche said its probably worth arguing it with them but before going through all of this i wondered if anyone has had the same issue?

Is this just something that Porsche try on but eventually back down about? I can't see what having a full Porsche service history has to do with the development of rust?

Any help would be appreciated..

Cheers

Dan

[speedyman]

I think the lack of opc service history is interpreted as you have not had the paint work inspected at regular intervals by the opc. Still worth arguing though.

[xjay1337]

Porsche ownership sounds less and less fun the more I read these forums.

[Porsche911R]

xjay1337 said:

Porsche ownership sounds less and less fun the more I read these forums.

If you have a Ferrari or a R8 or a Macca or a Lambo you take it to a main dealer at double the price of a Porker dealer.
If you have a Porker you want to pay £200 for a major service.

I don't get it !

Paint warranty is a pain as it should be covered, but every 2 years from the OPC you get a condition report on your car.
They would catch the paint issue and submit the claim for you.

would I buy a Porker with no OPC service book stamped, nope not a car under 10 years old.
you pays your money you take the chance.

In this case it's worth a fight as it should have a paint warranty and has nothing to do with full service history so worth a fight.
Keep your car in the network though and they jump though hoops for you I find.

[AyBee]

Porsche911R said:

Paint warranty is a pain as it should be covered, but every 2 years from the OPC you get a condition report on your car.
They would catch the paint issue and submit the claim for you.

But would they catch the paint issue before the OP has?

The OP is probably still better off paying for the repair himself having had it serviced independently than he would be having it serviced every year at a dealer and getting a free repair!

[xjay1337]

Porsche911R said:

If you have a Ferrari or a R8 or a Macca or a Lambo you take it to a main dealer at double the price of a Porker dealer.
If you have a Porker you want to pay £200 for a major service.

I don't get it !

Paint warranty is a pain as it should be covered, but every 2 years from the OPC you get a condition report on your car.
They would catch the paint issue and submit the claim for you.

would I buy a Porker with no OPC service book stamped, nope not a car under 10 years old.
you pays your money you take the chance.

In this case it's worth a fight as it should have a paint warranty and has nothing to do with full service history so worth a fight.
Keep your car in the network though and they jump though hoops for you I find.

I've read lots on here about Porsche ownership.
Batteries for example.
Bosch S4/S5 voids your OPC warranty.
No thanks, can't be bothered with that sort of faff. If I want to upgraded tired components for better than factory but Mr Porsche says I can't without voiding my warranty on a car which will have monumental engine failure at some point is a no go for me.

[Porsche911R]

xjay1337 said:

I've read lots on here about Porsche ownership.
Batteries for example.
Bosch S4/S5 voids your OPC warranty.
No thanks, can't be bothered with that sort of faff. If I want to upgraded tired components for better than factory but Mr Porsche says I can't without voiding my warranty on a car which will have monumental engine failure at some point is a no go for me.

hence you are happy with a Volkswagen Scirocco and I am happy in a GT4 win win for both of us ;-#)

[TOV!E]

xjay1337 said:

Porsche ownership sounds less and less fun the more I read these forums.

Don't read them then, problem solved

[xjay1337]

I very nearly bought a Cayman S.
Good thing I didn't as they are no faster than my diesel! And half as reliable.

I think it's important to read owners experience as you can get a more true idea of the day to day ownership life.

[sidicks]

Except you don't really as you get a very biased view - few people bother posting each time nothing goes wrong with their cars but will make a post if / when they have problems.

It's quite simple, if you want a Porsche warranty - the most comprehensive warranty solution available - then you need to comply with the terms of that warranty, however unreasonable you believe them to be.

You seem determined to justify reasons why you don't have a Porsche...

[Dan-Fresh]

I use my cousins garage to service my Porsche, he is a Porsche specialist but not affiliated. Still i'd rather trust him to service a car than a third party.
At the end of the day its a £300 paint job so i'm not going to lose sleep over it, its more that i couldn't for the life of me see why the service history was connected to the paint guarantee.

If a main dealer spots it or i do the fact is its got rust so needs to be dealt with.

May try a phone call to ask them to explain but realistically im not going to waste much time on it.

On the issue of Porsche ownership, its still head and shoulders the most rounded car ive ever owned and in 2 years of ownership ive never had a significant issue. Cant say that about any other car ive owned.

Thanks for all your help

Dan

[tenfour]

I don't recall the corrosion warranty being explicitly subject to a full OPC history on any of my 911s.

And for a bit of context, a full dealer SH is definitely not a prerequisite for VAG to honour its corrosion warranty (or indeed any recall notice); with my old R32 paying a visit to a random Volkswagen dealer at nine years old to have its coils replaced and have some corrosion rectified on the sill. Prior to this, the last time it saw a main dealer was at three years old (IIRC).

I'd pursue the issue with Porsche GB. The corrosion warranty should be standalone (subject to any unauthorised body repairs perhaps).

[sidicks]

xjay1337 said:

Good thing I didn't as they are no faster than my diesel!

I guess it depends if you know how to drive or not!

[xjay1337]

sidicks said:

Except you don't really as you get a very biased view - few people bother posting each time nothing goes wrong with their cars but will make a post if / when they have problems.

It's quite simple, if you want a Porsche warranty - the most comprehensive warranty solution available - then you need to comply with the terms of that warranty, however unreasonable you believe them to be.

You seem determined to justify reasons why you don't have a Porsche...

Heaven forbid I seem genuinely put off by what I sometimes read on here about porsche ownership.

[anonymous-user]

I think you are referring to the corrosion warranty. If the vehicle has been serviced by an opc, the opc should have performed the foc corrosion check every 2 years. If they haven't done it even though they have seen the vehicle I would challenge them, they are the experts (cough cough) not you so they should tell you what needs to be done.

[daz05]

Porsche911R said:

hence you are happy with a Volkswagen Scirocco and I am happy in a GT4 win win for both of us ;-#)

That was a little overly defensive to a very reasonable point being made.

I once owned a Golf GTI which developed a spot of rust on its front wing at around 60,000 miles, 8 years old, VW replaced both wings FOC and simply took paint depth readings to ensure that the paint was indeed original. Did the dealer follow a similar procedure OP?

[mollytherocker]

sidicks said:

It's quite simple, if you want a Porsche warranty - the most comprehensive warranty solution available - then you need to comply with the terms of that warranty, however unreasonable you believe them to be.

I see it like that, its a binary decision. You go ALL IN with the OPC or you get out. The middle ground is where there be monsters.

[gsewell]

mollytherocker said:

I see it like that, its a binary decision. You go ALL IN with the OPC or you get out. The middle ground is where there be monsters.

Agreed. Over the last 5 years I have probably saved more than £1000 by getting the servicing and work done by a specialist. I have just spent £200 on getting the rust by the front bonnet catch repaired privately. OK, It galls me that Porsche back down on their 10 year guarantee because it is not checked every 2 years by their competent engineers, but I reckon checking every couple of weeks when I wash/clean the car gives me a better idea of the condition of the paintwork.

I love my car but I will never buy another Porsche as the company are too much up their own (pick an expletive of your own). Simple.

[Porsche911R]

So you save 32pence a week taking it out the network !

Odd choice IMO.

[Chris355]

I could be wrong, but I don't think the anti corrosion warranty requires fish. It does however require the two yearly anti corrosion check, which I think is free! I assume the reason for this. Is to get to the problem early, therefore minimising Porsches liabilities.