Oponeo refusing to replace faulty tyre
Discussion
Got a fault in one of my tyres 3 months ago. After several false starts I got it collected 7 weeks ago.
I was told Oponeo could take 8 weeks to analyse it. Finally last week (after several calls) I received a rejection letter saying it was not a manufacturing defect.
“No manufacturer or material defects were found.
After the exeprtise, it was found that there is a mechanical damage - broken cord caused probably due to an impact.
In case the customer does not agree with the complaint result it is possible to appeal from the Oponeo’s decision. According to the general conditions of our shop, the customer should do so within 7 calendar days. The basis for such step could be an opposite opinion of the licenced expert sent in writing. Such opinion is binding for OPONEO.CO.UK.”
I sent expert proof (a local tyre technician with a Michelin qualification) prior to returning the tyre. I sent it again last week after the rejection.
I phoned up on Monday and was told my claim was rejected, so I reminded them about the proof. They said they would refer it to a manager and get back to me.
I phone again today and was told my proof was not sufficient and any inspection would have to be carried out after their own inspection in order to be valid (seriously, wtf?). They refused to put me onto a manager and assured me They would send me full details of what I needed to do to ensure a valid claim (which includes paying for my tyre to be sent back to me). Email has not arrived.
Has anyone else had these issues and do they have any advice? Tyre is £135 Goodyear Eagle F1 almost new and no punctures that gave way while I was on holiday. Technician diagnosed faulty sidewall.
I was told Oponeo could take 8 weeks to analyse it. Finally last week (after several calls) I received a rejection letter saying it was not a manufacturing defect.
“No manufacturer or material defects were found.
After the exeprtise, it was found that there is a mechanical damage - broken cord caused probably due to an impact.
In case the customer does not agree with the complaint result it is possible to appeal from the Oponeo’s decision. According to the general conditions of our shop, the customer should do so within 7 calendar days. The basis for such step could be an opposite opinion of the licenced expert sent in writing. Such opinion is binding for OPONEO.CO.UK.”
I sent expert proof (a local tyre technician with a Michelin qualification) prior to returning the tyre. I sent it again last week after the rejection.
I phoned up on Monday and was told my claim was rejected, so I reminded them about the proof. They said they would refer it to a manager and get back to me.
I phone again today and was told my proof was not sufficient and any inspection would have to be carried out after their own inspection in order to be valid (seriously, wtf?). They refused to put me onto a manager and assured me They would send me full details of what I needed to do to ensure a valid claim (which includes paying for my tyre to be sent back to me). Email has not arrived.
Has anyone else had these issues and do they have any advice? Tyre is £135 Goodyear Eagle F1 almost new and no punctures that gave way while I was on holiday. Technician diagnosed faulty sidewall.
Edited by eshroom on Thursday 9th August 01:18
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