Porsche Reading

[Beggarall]

Anyone any experience of dealing with the service department at Porsche Centre Reading?

[Krusty]

Had mine serviced there last week. All seems OK. They're nice enough and the workshops are like a doctors surgery. Not used anyone else so can't give a comparison.
They were nice enough to let me test drive a Turbo whilst mine was in. A huge carrot.

[fugatso]

Despite the bad rap most OPC's get, and the fact I am fortunate to have an ex works Le Mans Porsche mechanic 4 miles away. I have heard good reports of Reading, always going to be more pricey but essential if warranty work etc.. I guess it might be because they are so close to Head Office

[Don]

Reading OK. Managed to annoy me once on a warranty job - kept the car for two weeks! Since then I've always used Guildford.

But you'll find people with complaints about *any* OPC and I am exactly half way between the two so...

[Merritt]

Reading have been very good to me so far hence no compaints. If you have any issues speak to Richard Singleton (service manager) - he's on the ball and very helpful.

Cheers

Steve M

[Dakkon]

Depending on what car it is, Northway are just down the road from them and are very good.

[Beggarall]

Thanks for the comments. I had my 996 booked in for a "service" but they failed to provide a "courtesy car" and then told me it was my fault! I have written a complaint to the dealer principal but fear that Porsche have sold too many cars to offer high quality customer after-care /support. Just an observation and I will be pleased to be proved wrong. I will post again if I get a reply.

[agent006]

Seems to be a fairly standard thing at any dealer, not just porsche, to have to book a courtesy car. reading do make you pay for the insurance for some reason too.

[johnrs4]

Found that out today when my GT3 had its 12,ooo mile service at OPC Guildford. Needs a new shock absorber and also end of exhaust fortunately both under warranty. Booked it in for 2 weeks time as Motorsport parts take 7 - 10 days apparently only to be then told 3 weeks minimum notice for a courtesy car and I'd need to provide my own insurance!!

[kettl]

Porsche Reading are a good bunch in my experience, even though I use Ray Northway for all normal servicing etc. Was at PCGB on Saturday morning for a £1.30 rear brake light bulb. The guy even lent me a screwdriver to fit it and gave me discount!

Seriously I think the key is to develop a relationship, us human beings seem to like doing business with people we get on with. Funny that!