Porsche Warranty - Autoglass windscreen replacement?
Discussion
The joys of the Porsche warranty.
Auto headlight and wiper sensors will be in the rear view mirror housing that look through the glass.
Yea Porsche could void warranty on the glass seen as they are so anal about tyres or front grill additions.
Might need to phone Porsche reading and ask but I’d be shocked if it wasn’t picked up during an inspection or a major claim.
Not sure if Porsche ones need recalibrated but my bmw m6 sensors needed to be calibrated and it was done at the dealer.
Auto headlight and wiper sensors will be in the rear view mirror housing that look through the glass.
Yea Porsche could void warranty on the glass seen as they are so anal about tyres or front grill additions.
Might need to phone Porsche reading and ask but I’d be shocked if it wasn’t picked up during an inspection or a major claim.
Not sure if Porsche ones need recalibrated but my bmw m6 sensors needed to be calibrated and it was done at the dealer.
If it is an insurance job, try requesting a Porsche windscreen. Around 7 years ago I had a replacement windscreen on insurance via Autoglass. Initially the insurance company wanted to use a pattern part - I enquired for the very reason you are worried about. I told them the car had an insured Porsche warranty that required original Porsche parts as a condition of cover. They seemed to be aware of it or very relaxed, as they arranged a Porsche part to be fitted, without any fuss. Think they told me it was approx £300 more expensive.
Good luck
Good luck
stewieyan said:
Hi,
A silly question perhaps:
Could Autoglass replacing a windscreen (with a Saint Gobain screen bearing a P logo) affect Porsche approved used warranty?
Are there any sensors that need to be calibrated once a new windscreen is fitted, which Autoglass doesn't/shouldn't do?
Thanks
Warranty, loosely speaking, doesn't usually cover glass and seals. A silly question perhaps:
Could Autoglass replacing a windscreen (with a Saint Gobain screen bearing a P logo) affect Porsche approved used warranty?
Are there any sensors that need to be calibrated once a new windscreen is fitted, which Autoglass doesn't/shouldn't do?
Thanks
The calibration/recal is a contentious subject. Autoglass usually carry out a 'dynamic recalibration' which means their fitter takes the car for a spin (up to 20 miles) to recalibrate it. There's a clue in that statement. Is your car is fitted with a camera?
My experience was several years ago now. Autoglass replaced the windscreen on my 997 with a patent part, the fit was terrible.
I spoke to Autoglass and they said they would get a Porsche approved windscreen but it would take a week or so, no problem as the car wasn't a daily. The chap that turned up to fit the Porsche windscreen said he was their "Porsche guy" and travelled half the country just doing Porsche windscreens and was the chap that fitted them at the OPC's in the south/south east.
He told me to always ask for a official Porsche windscreen and Autoglass would supply and he'd be the chap to fit it.
I spoke to Autoglass and they said they would get a Porsche approved windscreen but it would take a week or so, no problem as the car wasn't a daily. The chap that turned up to fit the Porsche windscreen said he was their "Porsche guy" and travelled half the country just doing Porsche windscreens and was the chap that fitted them at the OPC's in the south/south east.
He told me to always ask for a official Porsche windscreen and Autoglass would supply and he'd be the chap to fit it.
Big E 118 said:
My experience was several years ago now. Autoglass replaced the windscreen on my 997 with a patent part, the fit was terrible.
I spoke to Autoglass and they said they would get a Porsche approved windscreen but it would take a week or so, no problem as the car wasn't a daily. The chap that turned up to fit the Porsche windscreen said he was their "Porsche guy" and travelled half the country just doing Porsche windscreens and was the chap that fitted them at the OPC's in the south/south east.
He told me to always ask for a official Porsche windscreen and Autoglass would supply and he'd be the chap to fit it.
What happens when he's off?I spoke to Autoglass and they said they would get a Porsche approved windscreen but it would take a week or so, no problem as the car wasn't a daily. The chap that turned up to fit the Porsche windscreen said he was their "Porsche guy" and travelled half the country just doing Porsche windscreens and was the chap that fitted them at the OPC's in the south/south east.
He told me to always ask for a official Porsche windscreen and Autoglass would supply and he'd be the chap to fit it.
Also, not all insurance policies allow genuine parts. It's what you have agreed to before inception which determines what you get.
@Chamon_Lee
I just called Porsche Reading and they confirmed it's allright to have Autoglass replace the windscreen and it wouldn't invalidate the Porsche warranty. Thanks for the suggestion.
@Glassman
Wouldn't feel happy anyone (apart from Porsche centre specialists) driving my car.
Sensors
Looks like my car has RAIN SENSOR and PEDESTRIAN PROTECTION.
I understand both don't need any recalibration with screen replacement, right? Since recalibration is more for safety features, no?
I just called Porsche Reading and they confirmed it's allright to have Autoglass replace the windscreen and it wouldn't invalidate the Porsche warranty. Thanks for the suggestion.
@Glassman
Wouldn't feel happy anyone (apart from Porsche centre specialists) driving my car.
Sensors
Looks like my car has RAIN SENSOR and PEDESTRIAN PROTECTION.
I understand both don't need any recalibration with screen replacement, right? Since recalibration is more for safety features, no?
Autoglass turned up with a non-Porsche approved windscreen and their technician immediately pointed that out to me.
I'm currently in a fight with Autoglass and the Insurer to source the correct windscreen.
It's incredible how good Insurers are with collecting high premiums for many years, but rubbish at meeting their obligations.
I'm currently in a fight with Autoglass and the Insurer to source the correct windscreen.
It's incredible how good Insurers are with collecting high premiums for many years, but rubbish at meeting their obligations.
stewieyan said:
Autoglass turned up with a non-Porsche approved windscreen and their technician immediately pointed that out to me.
I'm currently in a fight with Autoglass and the Insurer to source the correct windscreen.
It's incredible how good Insurers are with collecting high premiums for many years, but rubbish at meeting their obligations.
When I replaced a Cayman windscreen through them about 2 years ago I had to pay £216 excess instead of the usual £75 excess with my insurer to get OE glassI'm currently in a fight with Autoglass and the Insurer to source the correct windscreen.
It's incredible how good Insurers are with collecting high premiums for many years, but rubbish at meeting their obligations.
) instead of usual £115There is a requirement for any proposer to take steps to draw your attention to any such points before policy inception, so that you can make an informed decision about the proposal.
In many cases they get away with it because it's not clear and I often wonder if simply pointing at a link (which leads you to ~64 pages of jargon) is good enough.
I'm going through it with my insurer; when I look at the summary (so that I can make an informed decision) it says clearly: Windscreen Damage; Covered. What it doesn't say is who can or will be doing the work, and whether or not the parts will be genuine, 'green' or non-standard. When pushed, the broker said the information I was looking for was in a 'full policy wording' document, and there - sure enough - it stated that if I used their nominated repairer all will be fine (even though it also stated that they will not be using manufacturer parts). I'm still miffed why they held that one back yet expected me to take up their offer blindly.
When I saw that i would be restricted to using a company with over 60% negative reviews, I asked for windscreen cover to be removed on the basis that if i ever suffered a cracked windscreen I would be fitting it myself; they save (no glass claims from me) and I save for not having glass cover. No chance. Computer said no.
In many cases they get away with it because it's not clear and I often wonder if simply pointing at a link (which leads you to ~64 pages of jargon) is good enough.
I'm going through it with my insurer; when I look at the summary (so that I can make an informed decision) it says clearly: Windscreen Damage; Covered. What it doesn't say is who can or will be doing the work, and whether or not the parts will be genuine, 'green' or non-standard. When pushed, the broker said the information I was looking for was in a 'full policy wording' document, and there - sure enough - it stated that if I used their nominated repairer all will be fine (even though it also stated that they will not be using manufacturer parts). I'm still miffed why they held that one back yet expected me to take up their offer blindly.
When I saw that i would be restricted to using a company with over 60% negative reviews, I asked for windscreen cover to be removed on the basis that if i ever suffered a cracked windscreen I would be fitting it myself; they save (no glass claims from me) and I save for not having glass cover. No chance. Computer said no.
stewieyan said:
6 hour job to replace a windscreen?!? That's what Porsche just quoted to me.
Is this normal?
Couple of hours is normal; an additional couple for safe drive-away time. If I'm doing a 993 windscreen I always allow up to five hours for one of them: remove/refit dash and allow for any paint/substrate issues. Is this normal?
stewieyan said:
6 hour job to replace a windscreen?!? That's what Porsche just quoted to me.
Is this normal?
Porsche's total is well over £2k to replace a windscreen haha
Because they have to include a geometry check as part of the process. And in my experience they are not very good at that. Is this normal?
Porsche's total is well over £2k to replace a windscreen haha
Edited by stewieyan on Friday 4th June 15:44
Edited by stewieyan on Friday 4th June 15:49
I had to replace the screen on my 987 Boxster some years ago, I opted for original glass via autoglass, cost a couple of hundred quid as I recall.
The two monkeys that fitted it forgot to reconnect the GPS sensor under the bonnet so the Nav had me in the North Sea, quick Google pointed me towards the connector and it was sorted.
The two monkeys that fitted it forgot to reconnect the GPS sensor under the bonnet so the Nav had me in the North Sea, quick Google pointed me towards the connector and it was sorted.
Freakuk said:
I had to replace the screen on my 987 Boxster some years ago, I opted for original glass via autoglass, cost a couple of hundred quid as I recall.
The two monkeys that fitted it forgot to reconnect the GPS sensor under the bonnet so the Nav had me in the North Sea, quick Google pointed me towards the connector and it was sorted.
That's the issue, getting the correct OEM screen is just part of the problem. Getting somebody who knows what they are doing to fit it is equally problematic. I've had many screens fitted to my Porsche's and numerous other cars in recent years, some where good some less so. It does seem that good customer service is the hardest thing to get, in the event that something doesn't work out as expected. The two monkeys that fitted it forgot to reconnect the GPS sensor under the bonnet so the Nav had me in the North Sea, quick Google pointed me towards the connector and it was sorted.
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