Question for dealers
Question for dealers
Author
Discussion

pikey

Original Poster:

7,704 posts

312 months

Friday 3rd February 2006
quotequote all
A question for you car dealers out there as I'm not sure if I'm being unreasonable in my expectations.

If one is purchasing a (new) car from a dealer.
And as part of that deal one wants to trade their (nearly) 3 year old car as part ex.
At the 3 year marker this car will need an MOT and the dealer has said it will have to have one before they take it (even though it doesn't need one now).
The customer has an attitude of replacing their car (whatever marque it may be) every 3 years through a dealer, primarily to not be troubled with things like MOT and bits.

Now if this 3 year marker is about at the same time (ie. give or take a day) that the new car is being collected, is it "normal" for the dealer insisting that the car have an MOT before they take it in?

The expectation here is Mr.Customer wants to trade their 3 year car to have "no hassle" and is willing to pay the dealer premium for this. Putting an MOT on it is something that, although is likely to be problem free, he doesn't want to as he feels it is part of the advantages of buying/selling through a dealer. If he has to get an MOT, he then thinks... "if I've gone to the grief of old car stuff like MOTs, then I can extend the warranty, and maybe I'll just keep the car for another year, or maybe I'll sell, or maybe...". Its a bit cr*p. The busy person wants to pick a car, wait for it to turn up, then pop in and swap one for the other, PARTICULARLY if large sums of money are involved.

What do you think?

Normal / they're being a bit tough / trying it on / always sell a car privately before buying and never part-ex / this is open for negotiation.


PS. Other relevant facts are garage network do not sell marque of car being exchanged so will dispose through other network.

aerostar

221 posts

247 months

Friday 3rd February 2006
quotequote all
If the car doesn't need an MOT when you sell it, then it doesn't need one! That's the cost of him doing business. Tough. You could argue that he is being unreasonable.

Personally, the dealer doesn't sound as though he wants to sell you a car. I mean, an MOT costs about £35 for heavens sake.

I'd tell him he is being an idle bugger, and see their sales manager if they have a car you really want. If it's just a case of walking to another dealer for a similar car, I'd do that.

johnnywishbone

1,171 posts

250 months

Friday 3rd February 2006
quotequote all
the dealer is been a greedy nob end !!


JWB

pikey

Original Poster:

7,704 posts

312 months

Friday 3rd February 2006
quotequote all
Hmmmm, but if it was just £35 then ok, but it might need a dooby-whatsit or an okeydokey5000, or a thingymebob604 and I don't know if it does need them or a dealer / service centre is trying it on.

A big reason for me wishing to buy new and part ex when those things come up is I don't want to be bothered by them and don't want to pay for them. If the car needs sh*t, his loss, if it doesn't, his profit. He's had an inspection and is fine to take the car.. but wants a piece of paper.

Grrr... makes me angry. This "new car every 3 years" sh*t is to avoid such conversations and general unknown b*llox.

lanan

814 posts

256 months

Friday 3rd February 2006
quotequote all
Is the dealer now moving the goalposts.
Is he now saying that the trade in must have a current MOT, will it?
He valued your car, if he felt at that time an MOT was so damn important, he should have specified this,
Call the Sales manager and ask him if he is willing to loose a sale due to a £35 cost.
If he is going to trade the car on or put it thru' the auction, a lack of mot on a 3 yr old car will have a negligable effect on the sale price.
Motor trade must be booming if dealers are willing to turn a deal away over £35.

domster

8,431 posts

298 months

Friday 3rd February 2006
quotequote all
From a customer service point of view, it's disgusting (assuming the MOT isn't required at the time it is physically taken in for trade-in).

1) it is a piece of pee for them to MoT stuff as they'll have a tester down the road who does it for them
2) 35 quid FFS!
3) It's been inspected, MoTs don't catch dodgy synchros or buzzed engines. The most work a 3 yeasr old car needs to get it through a MoT will probably be tyres/brakes and he can check them visually.
4) It's a Honda; best built cars around... not a TVR you're trading in (sorry Tivvers, but you know about Chim wishbones at first MoT!)
5) he's probably screwing you on the main deal anyway

JWB called him a greedy bellend, and JWB is a trader himself I agree.

markbe

1,755 posts

254 months

Friday 3rd February 2006
quotequote all
Pikey, after 32 years in the motor trade, I have heard of the occasional W~~#er who
acts like this,they dont last long in thier jobs,so ring his manager and ask him
what he thinks.

Regards Mark.

henry-f

4,791 posts

273 months

Friday 3rd February 2006
quotequote all
Not necessarily. It all comes down to money.

You have a choice. Say no, I can`t be bothered and take his bid for the car without Mot. Or, if you`ve got him to give it his best shot and he`s said that providing you stick an Mot on it he`ll give you £ X in p/x then you`ll have to get it Mot`d.

What he`s in effect saying is, "well, providing there is nothing wrong with your car I`ll give you £ X. If we`ve got to set aside a bit of cash to cover the possibility of it failing the mot then we`ll do that.

It might be more down to the way your salesman explained himself, (or rather didn`t).

It`s the same as turning up to sell your car to a dealer covered in shit with mushrooms growing inside on the basis that the reason you`re selling to the trade in the first place is that you can`t be bothered to clean it. Fine, but don`t be surprised if the dealer kicks you for a couple of grand on the basis he`s not too sure how it`ll clean up. On the other end of the scale a dude who brings it round gleaming in an effort to maximise his return is likely to get offered a better amount.

Henry

pikey

Original Poster:

7,704 posts

312 months

Friday 3rd February 2006
quotequote all
Thanks Henry.

There isn't much effort I've put in... but that is because its still like new. It went in gleaming (pic), as it normally is, the thing works in a typical Japanese way (perfect) and the interior and exterior is as it was when new.

Quite frankly I think it's 100%, which is why I'm about to fold and just take it into a test centre! I just think its wrong though... that I'm doing the dealer's job after I've paid them to do it.

domster

8,431 posts

298 months

Friday 3rd February 2006
quotequote all
Maybe he thought of this when you said 'I wanna part ex a Honda'.



pikey

Original Poster:

7,704 posts

312 months

Friday 3rd February 2006
quotequote all
Hey - when did you take that? That looks like yesterday. I didn't know you came round then...

domster

8,431 posts

298 months

Friday 3rd February 2006
quotequote all
You'd need to 'trust in God' with a sunstrip that big

And those real banknotes are a stroke of genius; I bet Henry F's runaround will have 50 quid notes varnished all over it now.

DanH

12,287 posts

288 months

Friday 3rd February 2006
quotequote all

If this is an OPC and you are chopping against a Cayman S, I think I'd be inclined to push firmly back on that requirement. East London seem nice and obliging so if you are buying through them I'm a tad surprised. Are they giving you a particularly good price on the S2000?

What do they care as they'll just dump in an auction etc.

mikeg996

875 posts

250 months

Friday 3rd February 2006
quotequote all
shhhhhhhhhhhhhhhhhh...it's supposed to be a surprise!!!!!

pikey

Original Poster:

7,704 posts

312 months

Monday 13th February 2006
quotequote all
Sorry for the delay chaps, was on hol.

Dealer came back and said "no problem" to the MOT thing. Said that on a car of that age the MOT had no bearing on the value. The MOT was a point in time and wouldn't mean the dealer wouldn't still prepare it for sale / if it wouldn't go through an MOT, it wouldn't be ready for sale anyway.

So, there we go.... "as expected"