Warranties, whats the point ?
Discussion
Each time I try to claim against my third party warranty from a very well known motoring organisation its the same story. "Its not a part we cover", "its wear and tear", "its excluded from our cover". Guess I should have read more of the small print but having bought their top level of cover for 3 years I foolishly thought it may be worth something. Rouges & Crooks 
I could have had a bloody good knees up with that £800 (or the way prices are going I could have bought another 928!).
I could have had a bloody good knees up with that £800 (or the way prices are going I could have bought another 928!).hoges11 said:
Each time I try to claim against my third party warranty from a very well known motoring organisation its the same story. "Its not a part we cover", "its wear and tear", "its excluded from our cover". Guess I should have read more of the small print but having bought their top level of cover for 3 years I foolishly thought it may be worth something. Rouges & Crooks I could have had a bloody good knees up with that £800 (or the way prices are going I could have bought another 928!).
My sentiments entirely...save the warranty money and pay for it yourself if needed(very rarely in most cases).I could have had a bloody good knees up with that £800 (or the way prices are going I could have bought another 928!).kayc said:
hoges11 said:
Each time I try to claim against my third party warranty from a very well known motoring organisation its the same story. "Its not a part we cover", "its wear and tear", "its excluded from our cover". Guess I should have read more of the small print but having bought their top level of cover for 3 years I foolishly thought it may be worth something. Rouges & Crooks I could have had a bloody good knees up with that £800 (or the way prices are going I could have bought another 928!).
My sentiments entirely...save the warranty money and pay for it yourself if needed(very rarely in most cases).I could have had a bloody good knees up with that £800 (or the way prices are going I could have bought another 928!).Or buy the Porsche warranty.
[sorry I am late]
Despite kayc's assertions, I have had four warranty claims from Porsche, all four honoured without a cough, and the work done has added up to over £5000.
You get what you pay for, I am afraid.
Vesuvius 996 said:
kayc said:
hoges11 said:
Each time I try to claim against my third party warranty from a very well known motoring organisation its the same story. "Its not a part we cover", "its wear and tear", "its excluded from our cover". Guess I should have read more of the small print but having bought their top level of cover for 3 years I foolishly thought it may be worth something. Rouges & Crooks I could have had a bloody good knees up with that £800 (or the way prices are going I could have bought another 928!).
My sentiments entirely...save the warranty money and pay for it yourself if needed(very rarely in most cases).I could have had a bloody good knees up with that £800 (or the way prices are going I could have bought another 928!).Or buy the Porsche warranty.
[sorry I am late]
Despite kayc's assertions, I have had four warranty claims from Porsche, all four honoured without a cough, and the work done has added up to over £5000.
You get what you pay for, I am afraid.
kayc said:
Vesuvius 996 said:
kayc said:
hoges11 said:
Each time I try to claim against my third party warranty from a very well known motoring organisation its the same story. "Its not a part we cover", "its wear and tear", "its excluded from our cover". Guess I should have read more of the small print but having bought their top level of cover for 3 years I foolishly thought it may be worth something. Rouges & Crooks I could have had a bloody good knees up with that £800 (or the way prices are going I could have bought another 928!).
My sentiments entirely...save the warranty money and pay for it yourself if needed(very rarely in most cases).I could have had a bloody good knees up with that £800 (or the way prices are going I could have bought another 928!).Or buy the Porsche warranty.
[sorry I am late]
Despite kayc's assertions, I have had four warranty claims from Porsche, all four honoured without a cough, and the work done has added up to over £5000.
You get what you pay for, I am afraid.
Just under two years.
Parts were about £1200 (ECU, alarm system) the rest labour at OPC rates.
So I am well over three grand up.
Sounds like Dave (OP) is talking about a non-Porsche warranty ... and I have had similarly poor experiences with such things. On the one occasion I purchased one (buying a second-hand car from a dealer), I thought I had cause to claim, and was met with a similarly frustrating barrage of excuses. Mine was with a different outfit, and that was a few years ago, but it sounds like some things are still the same.
Oli.
Oli.
zcacogp said:
Sounds like Dave (OP) is talking about a non-Porsche warranty ... and I have had similarly poor experiences with such things. On the one occasion I purchased one (buying a second-hand car from a dealer), I thought I had cause to claim, and was met with a similarly frustrating barrage of excuses. Mine was with a different outfit, and that was a few years ago, but it sounds like some things are still the same.
Oli.
Oli.
Yeah, surely three years' cover for £800 should have rung alarm bells when a new engine is £12k?
Am still swayed more towards throwing a party but would maybe consider a Porsche Warranty at some point(especially if the car was high value) as at least they should have a vested interest in keeping their customers happy. Never again will I waste money on an independent warranty where the whole ethos is how to avoid paying out. Am suprised this was pushed in the first place by the indie Porsche dealer I bought off, you think that they would care if the warranty was any good before selling it !
hoges11 said:
Am still swayed more towards throwing a party but would maybe consider a Porsche Warranty at some point(especially if the car was high value) as at least they should have a vested interest in keeping their customers happy. Never again will I waste money on an independent warranty where the whole ethos is how to avoid paying out. Am suprised this was pushed in the first place by the indie Porsche dealer I bought off, you think that they would care if the warranty was any good before selling it !
They get a commission.
hoges11 said:
Am still swayed more towards throwing a party but would maybe consider a Porsche Warranty at some point(especially if the car was high value) as at least they should have a vested interest in keeping their customers happy. Never again will I waste money on an independent warranty where the whole ethos is how to avoid paying out. Am suprised this was pushed in the first place by the indie Porsche dealer I bought off, you think that they would care if the warranty was any good before selling it !
OPc's dont even care if the customer is happy let alone some indie trying to make a turn,as for OPc warranties every person i know that has claimed has ended up having a verbal punch-up before anything gets done.Also if Porsche paid out more on claims than they get in in premiums they would be reluctant to offer extended warranties...Its a money -spinner thats why they do it.
Agree re third party warranties, but manufacturer extended warranties are a great deal for Porsches, especially on Turbo/GT2/GT3 where parts are seriously expensive.
I had a few minor things (ie under a grand a time in OPC pricing) done under warranty, but the biggest was a replacement entire gearbox/diff unit for the GT2, which occurred just after the 2 yr warranty had expired and I was into the extended extra year I had paid for. The bill would have been in excess of £10k and they also provided an E-Class Merc courtesy car for several weeks, whilst they waited for the new box from Porsche Motorsport (special order only). That was well worth the £725 I paid for that years warranty............
Guy
kayc said:
hoges11 said:
Am still swayed more towards throwing a party but would maybe consider a Porsche Warranty at some point(especially if the car was high value) as at least they should have a vested interest in keeping their customers happy. Never again will I waste money on an independent warranty where the whole ethos is how to avoid paying out. Am suprised this was pushed in the first place by the indie Porsche dealer I bought off, you think that they would care if the warranty was any good before selling it !
OPc's dont even care if the customer is happy BALLS! I GET ON REALLY WELL WITH EAST LONDON AND CAMBRIDGE - CAN'T FAULT EITHER let alone some indie trying to make a turn,as for OPc warranties every person i know that has claimed has ended up having a verbal punch-up before anything gets done ERM, NO, SEE MY POST AND GUYR's GT2 CLAIM .Also if Porsche paid out more on claims than they get in in premiums they would be reluctant to offer extended warranties...Its a money -spinner thats why they do it. OVERALL CLAIMS ARE LESS THAN CHARGES, YES, BUT I A QUIDS IN.... EACH TO THEIR OWN BUT I RECKON YOUR BONKERS TO RUN A 911/FERRARI/MASER/M CAR WITHOUT A MANUFACTURER WARRANTY. Edited by Vesuvius 996 on Tuesday 7th November 10:34
Although I am a little uncomfortable promoting our own business through these postings - while you are generally running down all warranty schemes - I feel it is appropriate to add that out own warranty system DOES cover wear and tear items (the usual get out clause).
As an example - if you own a 996 bought from us and do under 12K/year then for £50/month + Vat (£65 + Vat if you bought the car elsewhere) you get a free annual service (including parts and top ups), free annual MOT and free labour to repair most faults (including wear and tear items). You only pay for the parts.
The only exclusions are air con, alarms immobilisers and radios, bodywork (paint and accident damage), things caused by lack of proper care (like not topping up coolant perhaps) and work taking longer than usual because bolts have rusted away etc (see full details on www.hartech.org).
So - for example - if you are on our scheme and your car needs a clutch, a head gasket, new brake discs, gearbox bearings, power steering rack, radiator etc - you just pay for parts and we do the work FOC.
Furthermore - our scheme goes on for as long as you pay the monthly fee and there is no time limit, no age limit, no mileage limit, no limit to the number of claims nor the value of the claim.
It starts (like the Porsche scheme) following a good bill of health through our "C" top service route - but this only currently costs £395 + Vat (for a 996 or Boxster) and includes discounts if you need to have items like brake discs etc fitted during the service.
I cannot remember having any problems with anyone making a claim on our scheme (in stark contrast to what we read about and customers tell us about every week with other schemes).
When we carry out work under the scheme we also offer sensible options - like the customer who had a valve spring break on his 996 and it was covered under the scheme (he just paid for a valve spring, head gasket, coolant etc) but we also recomended changing the other springs at a sensible extra cost which he agreed to.
We just try and be fair and sensible about the scheme which is designed to kind of share the responsibility for the good ruuning of the car if we are looking after it and something goes wrong and cover the labour cost of fitting things that just wear out.
Baz Hartech
As an example - if you own a 996 bought from us and do under 12K/year then for £50/month + Vat (£65 + Vat if you bought the car elsewhere) you get a free annual service (including parts and top ups), free annual MOT and free labour to repair most faults (including wear and tear items). You only pay for the parts.
The only exclusions are air con, alarms immobilisers and radios, bodywork (paint and accident damage), things caused by lack of proper care (like not topping up coolant perhaps) and work taking longer than usual because bolts have rusted away etc (see full details on www.hartech.org).
So - for example - if you are on our scheme and your car needs a clutch, a head gasket, new brake discs, gearbox bearings, power steering rack, radiator etc - you just pay for parts and we do the work FOC.
Furthermore - our scheme goes on for as long as you pay the monthly fee and there is no time limit, no age limit, no mileage limit, no limit to the number of claims nor the value of the claim.
It starts (like the Porsche scheme) following a good bill of health through our "C" top service route - but this only currently costs £395 + Vat (for a 996 or Boxster) and includes discounts if you need to have items like brake discs etc fitted during the service.
I cannot remember having any problems with anyone making a claim on our scheme (in stark contrast to what we read about and customers tell us about every week with other schemes).
When we carry out work under the scheme we also offer sensible options - like the customer who had a valve spring break on his 996 and it was covered under the scheme (he just paid for a valve spring, head gasket, coolant etc) but we also recomended changing the other springs at a sensible extra cost which he agreed to.
We just try and be fair and sensible about the scheme which is designed to kind of share the responsibility for the good ruuning of the car if we are looking after it and something goes wrong and cover the labour cost of fitting things that just wear out.
Baz Hartech
Vesuvius 996 said:
kayc said:
hoges11 said:
Am still swayed more towards throwing a party but would maybe consider a Porsche Warranty at some point(especially if the car was high value) as at least they should have a vested interest in keeping their customers happy. Never again will I waste money on an independent warranty where the whole ethos is how to avoid paying out. Am suprised this was pushed in the first place by the indie Porsche dealer I bought off, you think that they would care if the warranty was any good before selling it !
OPc's dont even care if the customer is happy BALLS! I GET ON REALLY WELL WITH EAST LONDON AND CAMBRIDGE - CAN'T FAULT EITHER let alone some indie trying to make a turn,as for OPc warranties every person i know that has claimed has ended up having a verbal punch-up before anything gets done ERM, NO, SEE MY POST AND GUYR's GT2 CLAIM .Also if Porsche paid out more on claims than they get in in premiums they would be reluctant to offer extended warranties...Its a money -spinner thats why they do it. OVERALL CLAIMS ARE LESS THAN CHARGES, YES, BUT I A QUIDS IN.... EACH TO THEIR OWN BUT I RECKON YOUR BONKERS TO RUN A 911/FERRARI/MASER/M CAR WITHOUT A MANUFACTURER WARRANTY. Edited by Vesuvius 996 on Tuesday 7th November 10:34
hartech said:
Although I am a little uncomfortable promoting our own business through these postings - while you are generally running down all warranty schemes - I feel it is appropriate to add that out own warranty system DOES cover wear and tear items (the usual get out clause).
As an example - if you own a 996 bought from us and do under 12K/year then for £50/month + Vat (£65 + Vat if you bought the car elsewhere) you get a free annual service (including parts and top ups), free annual MOT and free labour to repair most faults (including wear and tear items). You only pay for the parts.
The only exclusions are air con, alarms immobilisers and radios, bodywork (paint and accident damage), things caused by lack of proper care (like not topping up coolant perhaps) and work taking longer than usual because bolts have rusted away etc (see full details on www.hartech.org).
So - for example - if you are on our scheme and your car needs a clutch, a head gasket, new brake discs, gearbox bearings, power steering rack, radiator etc - you just pay for parts and we do the work FOC.
Furthermore - our scheme goes on for as long as you pay the monthly fee and there is no time limit, no age limit, no mileage limit, no limit to the number of claims nor the value of the claim.
It starts (like the Porsche scheme) following a good bill of health through our "C" top service route - but this only currently costs £395 + Vat (for a 996 or Boxster) and includes discounts if you need to have items like brake discs etc fitted during the service.
I cannot remember having any problems with anyone making a claim on our scheme (in stark contrast to what we read about and customers tell us about every week with other schemes).
When we carry out work under the scheme we also offer sensible options - like the customer who had a valve spring break on his 996 and it was covered under the scheme (he just paid for a valve spring, head gasket, coolant etc) but we also recomended changing the other springs at a sensible extra cost which he agreed to.
We just try and be fair and sensible about the scheme which is designed to kind of share the responsibility for the good ruuning of the car if we are looking after it and something goes wrong and cover the labour cost of fitting things that just wear out.
Baz Hartech
As an example - if you own a 996 bought from us and do under 12K/year then for £50/month + Vat (£65 + Vat if you bought the car elsewhere) you get a free annual service (including parts and top ups), free annual MOT and free labour to repair most faults (including wear and tear items). You only pay for the parts.
The only exclusions are air con, alarms immobilisers and radios, bodywork (paint and accident damage), things caused by lack of proper care (like not topping up coolant perhaps) and work taking longer than usual because bolts have rusted away etc (see full details on www.hartech.org).
So - for example - if you are on our scheme and your car needs a clutch, a head gasket, new brake discs, gearbox bearings, power steering rack, radiator etc - you just pay for parts and we do the work FOC.
Furthermore - our scheme goes on for as long as you pay the monthly fee and there is no time limit, no age limit, no mileage limit, no limit to the number of claims nor the value of the claim.
It starts (like the Porsche scheme) following a good bill of health through our "C" top service route - but this only currently costs £395 + Vat (for a 996 or Boxster) and includes discounts if you need to have items like brake discs etc fitted during the service.
I cannot remember having any problems with anyone making a claim on our scheme (in stark contrast to what we read about and customers tell us about every week with other schemes).
When we carry out work under the scheme we also offer sensible options - like the customer who had a valve spring break on his 996 and it was covered under the scheme (he just paid for a valve spring, head gasket, coolant etc) but we also recomended changing the other springs at a sensible extra cost which he agreed to.
We just try and be fair and sensible about the scheme which is designed to kind of share the responsibility for the good ruuning of the car if we are looking after it and something goes wrong and cover the labour cost of fitting things that just wear out.
Baz Hartech
Hello Baz. Great post as usual, and FWIW when the 10 year OPC warranty runs out on mine, I'll be knocking on your door.
kayc said:
Vesuvius 996 said:
kayc said:
hoges11 said:
Am still swayed more towards throwing a party but would maybe consider a Porsche Warranty at some point(especially if the car was high value) as at least they should have a vested interest in keeping their customers happy. Never again will I waste money on an independent warranty where the whole ethos is how to avoid paying out. Am suprised this was pushed in the first place by the indie Porsche dealer I bought off, you think that they would care if the warranty was any good before selling it !
OPc's dont even care if the customer is happy BALLS! I GET ON REALLY WELL WITH EAST LONDON AND CAMBRIDGE - CAN'T FAULT EITHER let alone some indie trying to make a turn,as for OPc warranties every person i know that has claimed has ended up having a verbal punch-up before anything gets done ERM, NO, SEE MY POST AND GUYR's GT2 CLAIM .Also if Porsche paid out more on claims than they get in in premiums they would be reluctant to offer extended warranties...Its a money -spinner thats why they do it. OVERALL CLAIMS ARE LESS THAN CHARGES, YES, BUT I A QUIDS IN.... EACH TO THEIR OWN BUT I RECKON YOUR BONKERS TO RUN A 911/FERRARI/MASER/M CAR WITHOUT A MANUFACTURER WARRANTY. Edited by Vesuvius 996 on Tuesday 7th November 10:34
Well sir, you're a lucky fellow
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