Beware xxxxxxxxxxx Porsche
Discussion
I have recently just sold my boxter S and purchased a tvr tuscan s. A couple of days before I purchased the TVR I had the boxter in for a check, as there was a strange noise coming from the rear of the vehicle. I explained to the service desk that the noise was increasing with speed and could be either the bearings or the diff: more likely the diff as the noise was equal on both sides. The job card which I signed explained that there was a noise to the rear of the vehicle and that it increased with speed. Fine. After an hour at a charge of £130 for a diagnostic I was advised that it was the near side rear wheel bearing and that to repair would cost £540. I researched and as a member of the public I could get the part for £20. Porsche advised 3 hours labour, you do the math!!
Anyway after deciding to neglect their offer of repair I decided upon the new vehicle (not, probably the most sensible of choices, but I did have more problems with the boxter than any other I have had). For this I had to Drive 200 miles, which admittedly on a worn bearing was not a good idea, however it is a 100 mile round trip to porsche and so to have it fixed would have meant covering 150 miles (of which they were quite happy for me to do) I decided to take the chance. It was a wet day on the way down and pulling away from junctions I thought the traction control was kicking in a little early (which it does anyway!). This however was not the case! Upon receipt of the boxter the garage took the car for a drive to make sure everything was ok and found that the diff was completely gone. Not only that, but due to it's proximaty to the gear box that would require a re-build. Quite an expensive trade in for me! Upon returning to [xxxxxxxxxxxxxxx] I advised them that the diff was gone and that it had only been checked a couple of days before by 'SPECIFICALLY TRAINED PORSCHE MECHANICS'. I advised that I requested that the diff be checked and was told that during the check that the mechanic had decided that it was the bearings that were gone. I suggested that this was an assumption of which the head of servicing agreed, before back tracking upon realising what he had said. This could have potentially been a fatal accident if it had went on the motor way. The attitude of the servicing department was extremely derogitarory, as if owning a boxter was not demanding of proper porsche customer care. They would in no way acknowledge there mistake and were to put it mildly, rude! They said that I should never have uptaken the journey on a worn bearing and as I said earlier were happy for me to do nearly the same distance to them for repair.
This was not the only occasion I had to have complaint with them. When I first bought the vehicle, I took it for an MOT and major service. It passed and the only niggle was a split to the rear drive shaft casings (£540 replace). However after having the tyres replaced 2 days later, I was advised by the garage who replaced them, that the rear strut was leaking and as a result should have failed an MOT. I was also advised that all the brakes needed replacing (discs and pads). Again I advised porsche of this and they were purely on the defensive and not willing to aid, despite of the fact I had just spent nearly £1300 with them. Now the garage that replaced the tyres is extremely reputable and the owner a friend of mine. In fact I have seen regular Carerra RS racing cars in for work, so I trust them in their analysis.
So beware of Porsche xxxxxxxxxxxxxx and their non existant customer service skills!
Note - Details of specific OPC deleted in accordance with this sites no naming and shaming policy.
Anyway after deciding to neglect their offer of repair I decided upon the new vehicle (not, probably the most sensible of choices, but I did have more problems with the boxter than any other I have had). For this I had to Drive 200 miles, which admittedly on a worn bearing was not a good idea, however it is a 100 mile round trip to porsche and so to have it fixed would have meant covering 150 miles (of which they were quite happy for me to do) I decided to take the chance. It was a wet day on the way down and pulling away from junctions I thought the traction control was kicking in a little early (which it does anyway!). This however was not the case! Upon receipt of the boxter the garage took the car for a drive to make sure everything was ok and found that the diff was completely gone. Not only that, but due to it's proximaty to the gear box that would require a re-build. Quite an expensive trade in for me! Upon returning to [xxxxxxxxxxxxxxx] I advised them that the diff was gone and that it had only been checked a couple of days before by 'SPECIFICALLY TRAINED PORSCHE MECHANICS'. I advised that I requested that the diff be checked and was told that during the check that the mechanic had decided that it was the bearings that were gone. I suggested that this was an assumption of which the head of servicing agreed, before back tracking upon realising what he had said. This could have potentially been a fatal accident if it had went on the motor way. The attitude of the servicing department was extremely derogitarory, as if owning a boxter was not demanding of proper porsche customer care. They would in no way acknowledge there mistake and were to put it mildly, rude! They said that I should never have uptaken the journey on a worn bearing and as I said earlier were happy for me to do nearly the same distance to them for repair.
This was not the only occasion I had to have complaint with them. When I first bought the vehicle, I took it for an MOT and major service. It passed and the only niggle was a split to the rear drive shaft casings (£540 replace). However after having the tyres replaced 2 days later, I was advised by the garage who replaced them, that the rear strut was leaking and as a result should have failed an MOT. I was also advised that all the brakes needed replacing (discs and pads). Again I advised porsche of this and they were purely on the defensive and not willing to aid, despite of the fact I had just spent nearly £1300 with them. Now the garage that replaced the tyres is extremely reputable and the owner a friend of mine. In fact I have seen regular Carerra RS racing cars in for work, so I trust them in their analysis.
So beware of Porsche xxxxxxxxxxxxxx and their non existant customer service skills!
Note - Details of specific OPC deleted in accordance with this sites no naming and shaming policy.
Edited by dazren on Thursday 9th August 13:24
alz said:
I have recently just sold my boxter S and purchased a tvr tuscan s. A couple of days before I purchased the TVR I had the boxter in for a check, as there was a strange noise coming from the rear of the vehicle. I explained to the service desk that the noise was increasing with speed and could be either the bearings or the diff: more likely the diff as the noise was equal on both sides. The job card which I signed explained that there was a noise to the rear of the vehicle and that it increased with speed. Fine. After an hour at a charge of £130 for a diagnostic I was advised that it was the near side rear wheel bearing and that to repair would cost £540. I researched and as a member of the public I could get the part for £20. Porsche advised 3 hours labour, you do the math!!
Anyway after deciding to neglect their offer of repair I decided upon the new vehicle (not, probably the most sensible of choices, but I did have more problems with the boxter than any other I have had). For this I had to Drive 200 miles, which admittedly on a worn bearing was not a good idea, however it is a 100 mile round trip to porsche and so to have it fixed would have meant covering 150 miles (of which they were quite happy for me to do) I decided to take the chance. It was a wet day on the way down and pulling away from junctions I thought the traction control was kicking in a little early (which it does anyway!). This however was not the case! Upon receipt of the boxter the garage took the car for a drive to make sure everything was ok and found that the diff was completely gone. Not only that, but due to it's proximaty to the gear box that would require a re-build. Quite an expensive trade in for me! Upon returning to [xxxxxxxxxxxxxxx] I advised them that the diff was gone and that it had only been checked a couple of days before by 'SPECIFICALLY TRAINED PORSCHE MECHANICS'. I advised that I requested that the diff be checked and was told that during the check that the mechanic had decided that it was the bearings that were gone. I suggested that this was an assumption of which the head of servicing agreed, before back tracking upon realising what he had said. This could have potentially been a fatal accident if it had went on the motor way. The attitude of the servicing department was extremely derogitarory, as if owning a boxter was not demanding of proper porsche customer care. They would in no way acknowledge there mistake and were to put it mildly, rude! They said that I should never have uptaken the journey on a worn bearing and as I said earlier were happy for me to do nearly the same distance to them for repair.
This was not the only occasion I had to have complaint with them. When I first bought the vehicle, I took it for an MOT and major service. It passed and the only niggle was a split to the rear drive shaft casings (£540 replace). However after having the tyres replaced 2 days later, I was advised by the garage who replaced them, that the rear strut was leaking and as a result should have failed an MOT. I was also advised that all the brakes needed replacing (discs and pads). Again I advised porsche of this and they were purely on the defensive and not willing to aid, despite of the fact I had just spent nearly £1300 with them. Now the garage that replaced the tyres is extremely reputable and the owner a friend of mine. In fact I have seen regular Carerra RS racing cars in for work, so I trust them in their analysis.
So beware of Porsche xxxxxxxxxxxxxx and their non existant customer service skills!
Note - Details of specific OPC deleted in accordance with this sites no naming and shaming policy.
Forgive me for what may appear rude but what is the point of the post if we have no idea of which garage you are referring to?Anyway after deciding to neglect their offer of repair I decided upon the new vehicle (not, probably the most sensible of choices, but I did have more problems with the boxter than any other I have had). For this I had to Drive 200 miles, which admittedly on a worn bearing was not a good idea, however it is a 100 mile round trip to porsche and so to have it fixed would have meant covering 150 miles (of which they were quite happy for me to do) I decided to take the chance. It was a wet day on the way down and pulling away from junctions I thought the traction control was kicking in a little early (which it does anyway!). This however was not the case! Upon receipt of the boxter the garage took the car for a drive to make sure everything was ok and found that the diff was completely gone. Not only that, but due to it's proximaty to the gear box that would require a re-build. Quite an expensive trade in for me! Upon returning to [xxxxxxxxxxxxxxx] I advised them that the diff was gone and that it had only been checked a couple of days before by 'SPECIFICALLY TRAINED PORSCHE MECHANICS'. I advised that I requested that the diff be checked and was told that during the check that the mechanic had decided that it was the bearings that were gone. I suggested that this was an assumption of which the head of servicing agreed, before back tracking upon realising what he had said. This could have potentially been a fatal accident if it had went on the motor way. The attitude of the servicing department was extremely derogitarory, as if owning a boxter was not demanding of proper porsche customer care. They would in no way acknowledge there mistake and were to put it mildly, rude! They said that I should never have uptaken the journey on a worn bearing and as I said earlier were happy for me to do nearly the same distance to them for repair.
This was not the only occasion I had to have complaint with them. When I first bought the vehicle, I took it for an MOT and major service. It passed and the only niggle was a split to the rear drive shaft casings (£540 replace). However after having the tyres replaced 2 days later, I was advised by the garage who replaced them, that the rear strut was leaking and as a result should have failed an MOT. I was also advised that all the brakes needed replacing (discs and pads). Again I advised porsche of this and they were purely on the defensive and not willing to aid, despite of the fact I had just spent nearly £1300 with them. Now the garage that replaced the tyres is extremely reputable and the owner a friend of mine. In fact I have seen regular Carerra RS racing cars in for work, so I trust them in their analysis.
So beware of Porsche xxxxxxxxxxxxxx and their non existant customer service skills!
Note - Details of specific OPC deleted in accordance with this sites no naming and shaming policy.
Edited by dazren on Thursday 9th August 13:24
Slaav said:
alz said:
I have recently just sold my boxter S and purchased a tvr tuscan s. A couple of days before I purchased the TVR I had the boxter in for a check, as there was a strange noise coming from the rear of the vehicle. I explained to the service desk that the noise was increasing with speed and could be either the bearings or the diff: more likely the diff as the noise was equal on both sides. The job card which I signed explained that there was a noise to the rear of the vehicle and that it increased with speed. Fine. After an hour at a charge of £130 for a diagnostic I was advised that it was the near side rear wheel bearing and that to repair would cost £540. I researched and as a member of the public I could get the part for £20. Porsche advised 3 hours labour, you do the math!!
Anyway after deciding to neglect their offer of repair I decided upon the new vehicle (not, probably the most sensible of choices, but I did have more problems with the boxter than any other I have had). For this I had to Drive 200 miles, which admittedly on a worn bearing was not a good idea, however it is a 100 mile round trip to porsche and so to have it fixed would have meant covering 150 miles (of which they were quite happy for me to do) I decided to take the chance. It was a wet day on the way down and pulling away from junctions I thought the traction control was kicking in a little early (which it does anyway!). This however was not the case! Upon receipt of the boxter the garage took the car for a drive to make sure everything was ok and found that the diff was completely gone. Not only that, but due to it's proximaty to the gear box that would require a re-build. Quite an expensive trade in for me! Upon returning to [xxxxxxxxxxxxxxx] I advised them that the diff was gone and that it had only been checked a couple of days before by 'SPECIFICALLY TRAINED PORSCHE MECHANICS'. I advised that I requested that the diff be checked and was told that during the check that the mechanic had decided that it was the bearings that were gone. I suggested that this was an assumption of which the head of servicing agreed, before back tracking upon realising what he had said. This could have potentially been a fatal accident if it had went on the motor way. The attitude of the servicing department was extremely derogitarory, as if owning a boxter was not demanding of proper porsche customer care. They would in no way acknowledge there mistake and were to put it mildly, rude! They said that I should never have uptaken the journey on a worn bearing and as I said earlier were happy for me to do nearly the same distance to them for repair.
This was not the only occasion I had to have complaint with them. When I first bought the vehicle, I took it for an MOT and major service. It passed and the only niggle was a split to the rear drive shaft casings (£540 replace). However after having the tyres replaced 2 days later, I was advised by the garage who replaced them, that the rear strut was leaking and as a result should have failed an MOT. I was also advised that all the brakes needed replacing (discs and pads). Again I advised porsche of this and they were purely on the defensive and not willing to aid, despite of the fact I had just spent nearly £1300 with them. Now the garage that replaced the tyres is extremely reputable and the owner a friend of mine. In fact I have seen regular Carerra RS racing cars in for work, so I trust them in their analysis.
So beware of Porsche xxxxxxxxxxxxxx and their non existant customer service skills!
Note - Details of specific OPC deleted in accordance with this sites no naming and shaming policy.
Forgive me for what may appear rude but what is the point of the post if we have no idea of which garage you are referring to?Anyway after deciding to neglect their offer of repair I decided upon the new vehicle (not, probably the most sensible of choices, but I did have more problems with the boxter than any other I have had). For this I had to Drive 200 miles, which admittedly on a worn bearing was not a good idea, however it is a 100 mile round trip to porsche and so to have it fixed would have meant covering 150 miles (of which they were quite happy for me to do) I decided to take the chance. It was a wet day on the way down and pulling away from junctions I thought the traction control was kicking in a little early (which it does anyway!). This however was not the case! Upon receipt of the boxter the garage took the car for a drive to make sure everything was ok and found that the diff was completely gone. Not only that, but due to it's proximaty to the gear box that would require a re-build. Quite an expensive trade in for me! Upon returning to [xxxxxxxxxxxxxxx] I advised them that the diff was gone and that it had only been checked a couple of days before by 'SPECIFICALLY TRAINED PORSCHE MECHANICS'. I advised that I requested that the diff be checked and was told that during the check that the mechanic had decided that it was the bearings that were gone. I suggested that this was an assumption of which the head of servicing agreed, before back tracking upon realising what he had said. This could have potentially been a fatal accident if it had went on the motor way. The attitude of the servicing department was extremely derogitarory, as if owning a boxter was not demanding of proper porsche customer care. They would in no way acknowledge there mistake and were to put it mildly, rude! They said that I should never have uptaken the journey on a worn bearing and as I said earlier were happy for me to do nearly the same distance to them for repair.
This was not the only occasion I had to have complaint with them. When I first bought the vehicle, I took it for an MOT and major service. It passed and the only niggle was a split to the rear drive shaft casings (£540 replace). However after having the tyres replaced 2 days later, I was advised by the garage who replaced them, that the rear strut was leaking and as a result should have failed an MOT. I was also advised that all the brakes needed replacing (discs and pads). Again I advised porsche of this and they were purely on the defensive and not willing to aid, despite of the fact I had just spent nearly £1300 with them. Now the garage that replaced the tyres is extremely reputable and the owner a friend of mine. In fact I have seen regular Carerra RS racing cars in for work, so I trust them in their analysis.
So beware of Porsche xxxxxxxxxxxxxx and their non existant customer service skills!
Note - Details of specific OPC deleted in accordance with this sites no naming and shaming policy.
Edited by dazren on Thursday 9th August 13:24
Indeed. So perhaps the post has no meaning at all, by your rules. However, when we all signed up tot he forum, we agreed to be bound by certain rules. One is a "No naming and shaming" policy; a policy which is commonly found on most internet forums.
Yes, that might mean not being able to criticise a garage by name, but clearly, the forum doesn't belong to the OP, or me, for that matter. If the OP wishes to make an internet website of his own, to criticise the said (or unsaid
) garage, then that is up to him. But not on Pistonheads.
Yes, that might mean not being able to criticise a garage by name, but clearly, the forum doesn't belong to the OP, or me, for that matter. If the OP wishes to make an internet website of his own, to criticise the said (or unsaid
) garage, then that is up to him. But not on Pistonheads.Gassing Station | Porsche General | Top of Page | What's New | My Stuff