How long to ‘diagnose’ a sun roof fault?
Discussion
I am new to the Porsche marque and recently took my car in for a service at a local independent. In addition to carrying out the work required I had also asked for the sunroof sliders to be greased as the operation seemed rather slow.
Upon collection it was explained to me that the sunroof motor would need replacing.
The car is covered by the OPC warranty and the service manager further explained that he thought the motor would probably be covered but that I would have to take it to an official dealership for any warranty work.
I duly telephoned the local dealership and dropped the car in at 10.00am last Friday.
At 3.30 pm I was contacted by the service dept to explain that the engineer had been
unable to ‘diagnose’ the fault and that I would have to make arrangements to bring the car back in again.
I put the phone down and started to feel a little bit miffed that I would now have to spend further time returning my car back to a brand-spanking-new-multi-million-pound-state-of-the-art Porsche facility that is unable to speedily ‘diagnose’ a problem with a sun roof!
However, the real kicker was the presentation of a bill totalling £120 for the 1 hour of ‘diagnostic’ work carried out that day.
When I enquired as to the possible potential cost of the ‘diagnosis’ I was confidently informed that “our engineer thinks he should be able to fully ‘diagnose’ the problem with a further hours work”
I am aware that if the fault is covered by the warranty I will be reimbursed my costs but that’s not the point.
IMHO this whole exercise seems engineered to extract maximum profit whether it be from myself or Porsche GB (who I assume would pick up the tab for any warranty work) for what in my estimation is a relatively simple task.
I wish to complain to the dealership and wanted to ask if anyone could advise me whether two hours is a reasonable/unreasonable time scale to ascertain a fault with a sun roof?
On the plus side I at least now know why they make annoyingly constant reference to the term ‘diagnose’
The hourly rate is somewhat similar to that charged by your average Harley Street huckster!
Upon collection it was explained to me that the sunroof motor would need replacing.
The car is covered by the OPC warranty and the service manager further explained that he thought the motor would probably be covered but that I would have to take it to an official dealership for any warranty work.
I duly telephoned the local dealership and dropped the car in at 10.00am last Friday.
At 3.30 pm I was contacted by the service dept to explain that the engineer had been
unable to ‘diagnose’ the fault and that I would have to make arrangements to bring the car back in again.
I put the phone down and started to feel a little bit miffed that I would now have to spend further time returning my car back to a brand-spanking-new-multi-million-pound-state-of-the-art Porsche facility that is unable to speedily ‘diagnose’ a problem with a sun roof!
However, the real kicker was the presentation of a bill totalling £120 for the 1 hour of ‘diagnostic’ work carried out that day.
When I enquired as to the possible potential cost of the ‘diagnosis’ I was confidently informed that “our engineer thinks he should be able to fully ‘diagnose’ the problem with a further hours work”
I am aware that if the fault is covered by the warranty I will be reimbursed my costs but that’s not the point.
IMHO this whole exercise seems engineered to extract maximum profit whether it be from myself or Porsche GB (who I assume would pick up the tab for any warranty work) for what in my estimation is a relatively simple task.
I wish to complain to the dealership and wanted to ask if anyone could advise me whether two hours is a reasonable/unreasonable time scale to ascertain a fault with a sun roof?
On the plus side I at least now know why they make annoyingly constant reference to the term ‘diagnose’
The hourly rate is somewhat similar to that charged by your average Harley Street huckster!
Edited by cameraman on Monday 13th August 11:31
Think thats bad - an OPC that shall remain nameless tried recently to charge me an hours labour for charging my battery!
I asked "so why an hours labour to plug it into a trickle charger overnight" to which the service guy looked rather sheepish and agreed not to charge me anything !
Electricity must be expensive in Guildford (oops!)
I asked "so why an hours labour to plug it into a trickle charger overnight" to which the service guy looked rather sheepish and agreed not to charge me anything !
Electricity must be expensive in Guildford (oops!)
Thought we were not allowed to name & shame.
This was the same OPC that "fixed" my car, only for me to pick it up, drive up the A3, onto the M25 and it broke down again with the same fault because they hadn't connected something right. Oh how I laughed.
So I don't think I can name & shame this OPC that's based just off the A3 in Surrey.
This was the same OPC that "fixed" my car, only for me to pick it up, drive up the A3, onto the M25 and it broke down again with the same fault because they hadn't connected something right. Oh how I laughed.
So I don't think I can name & shame this OPC that's based just off the A3 in Surrey.
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