DEALER WARRANTY PROBLEMS PLEASE HELP
Discussion
Before I start sorry I do rambel on a bit
Anyone had problem's with a dealer paying up for warranty work? I bought my 993 a few month back and it was nearly a year since it's last service (even though it had done less than 1000 mile in this time) so I sent it into porsche centre newcastle for a service and they said it was a lovely car very nice example ect ect but there is a couple of little thing's need attention.
battery need's changed
door lock seized
oil leak from bank 2 timing cover
tyres cracking
belt's could do with being changed
exhaust system loose
etc
Anyway I went on holiday for a week (this was only the 3rd week of owning the car and had done less than 150 mile in the car) but when I came back the battery had gone flat and as the door lock was seized, I was locked out.
So I give peter the "specialist" car dealer I got the car from a call and explained the situation (bearing in mind it's the 2nd car a bought from him in 9 month so he's had £75,000 from me) and he said "well I no a good specialist that will sort it out cheap for you" a little confused and taking back I managed to bite my lip and explained to him I thought he should do all the job's under warranty "Oh" he said, paused a little (then with a right attitude may I add) said he would come and take the car away but I had to ring nelson porsche who he wanted to do the work and arrange collection myself.
The next morning I give them a call and they agreed to come out 2 day's later and collect the car, 2 day's later mr richardson (the dealer) I bought the car from turned up with a chap from nelson porsche and took the car away after jacking it up on my drive taking all the belly covers off and getting a power feed to somewere under the car so the remote locking would open the car.
Over a week passed and no one had contacted me so I rang the dealer who would not answer the phone to me so I rang nelson porsche and he said car should be ready at the weekend 5 day's later. so I went to collect the car and found nelson porsche was not what I expected and I would have never chose to take a car of mine there again. Anyway I spoke to the owner and he said car was not ready and the reason was the dealer would not give him the go ahead to do most of the job's and all he had done was refit exhaust, fix door lock and nip up bolt's on oil leak (which he said there and then would not solve problem) but could only do what the dealer told him to do. So I tried to call the dealer and yet again he would not pick up to me so took my car away and have heard nothing since this happened about 6 week's ago. About 3 week's ago my solisitor sent him a letter stating we wanted him to authorise the work to be done at porsche center newcastle within 10 day's or we would take legal action to retrieve the cost of repair from him. Still no reply!! any advice would be greatly appreciated
again very sorry for long rambel and would much rather resolve this with out going to court.
Also should I say who the dealer is or is this not allowed??
Anyone had problem's with a dealer paying up for warranty work? I bought my 993 a few month back and it was nearly a year since it's last service (even though it had done less than 1000 mile in this time) so I sent it into porsche centre newcastle for a service and they said it was a lovely car very nice example ect ect but there is a couple of little thing's need attention.
battery need's changed
door lock seized
oil leak from bank 2 timing cover
tyres cracking
belt's could do with being changed
exhaust system loose
etc
Anyway I went on holiday for a week (this was only the 3rd week of owning the car and had done less than 150 mile in the car) but when I came back the battery had gone flat and as the door lock was seized, I was locked out.
So I give peter the "specialist" car dealer I got the car from a call and explained the situation (bearing in mind it's the 2nd car a bought from him in 9 month so he's had £75,000 from me) and he said "well I no a good specialist that will sort it out cheap for you" a little confused and taking back I managed to bite my lip and explained to him I thought he should do all the job's under warranty "Oh" he said, paused a little (then with a right attitude may I add) said he would come and take the car away but I had to ring nelson porsche who he wanted to do the work and arrange collection myself.
The next morning I give them a call and they agreed to come out 2 day's later and collect the car, 2 day's later mr richardson (the dealer) I bought the car from turned up with a chap from nelson porsche and took the car away after jacking it up on my drive taking all the belly covers off and getting a power feed to somewere under the car so the remote locking would open the car.
Over a week passed and no one had contacted me so I rang the dealer who would not answer the phone to me so I rang nelson porsche and he said car should be ready at the weekend 5 day's later. so I went to collect the car and found nelson porsche was not what I expected and I would have never chose to take a car of mine there again. Anyway I spoke to the owner and he said car was not ready and the reason was the dealer would not give him the go ahead to do most of the job's and all he had done was refit exhaust, fix door lock and nip up bolt's on oil leak (which he said there and then would not solve problem) but could only do what the dealer told him to do. So I tried to call the dealer and yet again he would not pick up to me so took my car away and have heard nothing since this happened about 6 week's ago. About 3 week's ago my solisitor sent him a letter stating we wanted him to authorise the work to be done at porsche center newcastle within 10 day's or we would take legal action to retrieve the cost of repair from him. Still no reply!! any advice would be greatly appreciated
again very sorry for long rambel and would much rather resolve this with out going to court.
Also should I say who the dealer is or is this not allowed??
Edited by lynchygt3 on Sunday 19th August 23:48
I think that this is 100% between you and the dealer that you bought the car from and the terms on which you bought it. I take it that you took his word for the condition of the car and did not have it checked out independently? I mean, as its a 993 what warranty do you have?
Edited by cardigankid on Sunday 19th August 21:50
Hi i bought the car in good faith from a dealer i trusted as my 996 tt i bought from him 9 month before was perfect and had no prob's' I also no one of his good friend's very well he also buy's all his car's from this dealer and any work needed is done so i'm told, he also told me the car had been fully checked and mot'd day's before i picked it up. It had even just been on the used car road show (tv show)the week before and they did nothing but prase the car and i understood there was a 3 month warranty before i handed any cash over. 993 or not a £35,000 car from a dealer should be perfect
30121980 said:
Kev,
Whats the latest?? ....still no joy. If you need an extra pair of hands I`ll happily drive round with you mate.
EXHAUST SOUNDS
ING AWESOME MATE ON ME TURBO
thanks mate but dont think it'll help if it goes to court and i've been round and choked him a bit Whats the latest?? ....still no joy. If you need an extra pair of hands I`ll happily drive round with you mate.
EXHAUST SOUNDS
ING AWESOME MATE ON ME TURBO Edited by 30121980 on Sunday 19th August 23:29
It seems the dealer is being incredibly short sighted. From what I can tell from your post, you had the check on the car done AFTER you had bought and paid for it. (If not, and you knew beforehand then the dealer would be able to say that you bought it in full knowledge of these minor items needing attention.)
Anyway, on the basis that you had the check done after buying the car: I don't think it would be unreasonable for the dealer to say it's up to you to sort out the tyres (after all, you could see them when you bought it) and even the battery (this can "go" at any time and he sold you a car not a maintenance contract). Likewise, the belts are not actually necessary, just advisable. That leaves a seized door handle, one rocker gasket and a loose exhaust. If it's the door handle that's seized, it may be an MOT failure item and is definitely a safety issue. If it's just the locking mechanism (i.e. the door opens and shuts fine when unlocked) then again it's something that you could have known about before negotiating to purchase. The gasket and exhaust are not things you could reasonably have known about and may or may not need immediate attention - you took it to an OPC who most on here would agree, know less about the long term maintenance of the air-cooled models (which ceased production before many of their technicians started training) - a good independent would be able to say whether these items are "normal" and whather they need dealing with right away.
I'm trying to play devil's advocate in the above paragraph. However, the dealer is being an idiot by burying his head in the sand. He's had profit out of you on two occasions within the last year and if he looked after you would perhaps have other opportunities to do so. The cost of the door lock, belts (which are v fiddly on an AC car), gasket and exhaust is probably only a couple of hundred quid, a battery less than £50.
If it were me I would have had everything done (probably with the exception of the tyres) preferably at one of the specialists I use (who I would be happy for you to take it to, meet them etc) and lend you a car, or if you're a distance away I would agree a maximum bill (based on my specialists' estimates) that I would pay to whoever you chose to do the work locally.
As to a course of action now, I would write again and if you get no response, have the work done, present the bill with another letter giving the opportunity to pay. If he fails to respond again then fill out the details at www.moneyclaim.gov.uk to issue a small claim (no point in using your solicitor as costs are not claimable in a small claim, so you won't be able to get back anything your brief charges). If he fails to pay up or respond to the court you get default judgement. If he responds you may have to go to court. Take your letters with you and state your case - shouldn't take long to win it, given his complete lack of contact.
Incidentally, the 993 C4S we have for sale has been thoroughly checked over already, although any other inspection would be welcomed. I really like it though, so there's no rush to sell it
Anyway, on the basis that you had the check done after buying the car: I don't think it would be unreasonable for the dealer to say it's up to you to sort out the tyres (after all, you could see them when you bought it) and even the battery (this can "go" at any time and he sold you a car not a maintenance contract). Likewise, the belts are not actually necessary, just advisable. That leaves a seized door handle, one rocker gasket and a loose exhaust. If it's the door handle that's seized, it may be an MOT failure item and is definitely a safety issue. If it's just the locking mechanism (i.e. the door opens and shuts fine when unlocked) then again it's something that you could have known about before negotiating to purchase. The gasket and exhaust are not things you could reasonably have known about and may or may not need immediate attention - you took it to an OPC who most on here would agree, know less about the long term maintenance of the air-cooled models (which ceased production before many of their technicians started training) - a good independent would be able to say whether these items are "normal" and whather they need dealing with right away.
I'm trying to play devil's advocate in the above paragraph. However, the dealer is being an idiot by burying his head in the sand. He's had profit out of you on two occasions within the last year and if he looked after you would perhaps have other opportunities to do so. The cost of the door lock, belts (which are v fiddly on an AC car), gasket and exhaust is probably only a couple of hundred quid, a battery less than £50.
If it were me I would have had everything done (probably with the exception of the tyres) preferably at one of the specialists I use (who I would be happy for you to take it to, meet them etc) and lend you a car, or if you're a distance away I would agree a maximum bill (based on my specialists' estimates) that I would pay to whoever you chose to do the work locally.
As to a course of action now, I would write again and if you get no response, have the work done, present the bill with another letter giving the opportunity to pay. If he fails to respond again then fill out the details at www.moneyclaim.gov.uk to issue a small claim (no point in using your solicitor as costs are not claimable in a small claim, so you won't be able to get back anything your brief charges). If he fails to pay up or respond to the court you get default judgement. If he responds you may have to go to court. Take your letters with you and state your case - shouldn't take long to win it, given his complete lack of contact.
Incidentally, the 993 C4S we have for sale has been thoroughly checked over already, although any other inspection would be welcomed. I really like it though, so there's no rush to sell it
Hi lynchygt3, sorry to hear about your problem.
If I can just put a word in for Nelson Porsche though. Jamie knows these cars inside out & I have all my servicing / repairs done there & would recommend him to anyone.
You won't get tea, coffee & biscuits but you don't pay for them either.
If I can just put a word in for Nelson Porsche though. Jamie knows these cars inside out & I have all my servicing / repairs done there & would recommend him to anyone.
You won't get tea, coffee & biscuits but you don't pay for them either.
hi all thank's for the reply's and advice thegoose especially, he's getting one more chance to reply to me or i'll get the job's done and send him the bill and take it from there
i,m in newcastle upon tyne if you could let me no the best specialist's within a reasonable distance and i'll take the car to them as like you say there prob's better at 993's than the opc's. not nelson porsche though i've nothing against them they were nice people it's just the area the garage is in and the fact the garage is simply a back street hovel of a place with unplesant people (chav's etc) walking past that i'd really rather did not no were my porsche was, i dont mind paying a little extra for a little extra if you no what i mean, thanks again kev
i,m in newcastle upon tyne if you could let me no the best specialist's within a reasonable distance and i'll take the car to them as like you say there prob's better at 993's than the opc's. not nelson porsche though i've nothing against them they were nice people it's just the area the garage is in and the fact the garage is simply a back street hovel of a place with unplesant people (chav's etc) walking past that i'd really rather did not no were my porsche was, i dont mind paying a little extra for a little extra if you no what i mean, thanks again kev
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