Porsche Dealer, Silverlink
Discussion
Just wondering if I am the only one with a poor oppinion of the Porsche Dealer, Silverlink, salesmen.
They seem very unhelpfull (all except one whoes name I can't remember and who I only ever saw in the showroom once).
Whenever I go in they seem incapable of ingaging in friendly conversation. They are polite but I always feel they talk down to me.
eg. Had a Cayman on 24hour test drive. returned the car and spoke to the only available sales man. Now I regognised thay guy who has obviously been working there for a few years. He seemed very condisending (Spelling) and when I aked him about the Sports Chrono and how you get it to work, all he could be bothered to say was it operated via the computer. I would have thought he would have shown me
as the car I have driven was just outside.
They seem very unhelpfull (all except one whoes name I can't remember and who I only ever saw in the showroom once).
Whenever I go in they seem incapable of ingaging in friendly conversation. They are polite but I always feel they talk down to me.
eg. Had a Cayman on 24hour test drive. returned the car and spoke to the only available sales man. Now I regognised thay guy who has obviously been working there for a few years. He seemed very condisending (Spelling) and when I aked him about the Sports Chrono and how you get it to work, all he could be bothered to say was it operated via the computer. I would have thought he would have shown me
as the car I have driven was just outside.My dad hasnt been impressed with their service in the past mainly that no one seems interested in helping you, its like walking into a morgue to. Everyone seems so unhappy.You would think that selling Porsches would mean you are passionate about the brand etc... Servicing side of things was poor to..987 had a problem with oil pressure release valves causing like a tappet noise service guys were completely unaware of this problem even though after 5 mins of viewing forums on the internet we found many people with the same problem that had been repaired. Only garage i have been in where they want to see your wallet before they will actually speak to you. WILL NEVER GET MY BUSINESS
Edited by TOENHEEL on Monday 20th August 15:45
I have had varying levels of service from them. I like the young/shortish salesman called James. I have no problem with him. He came out for a spin in my 993 RS when I got it and he really appreciates Porsches
I think the key with Silverlink (that's the Newcastle OPC folks) is you need to let them know who the boss is. When I go in there I make it absolutely explicit what I want. If I want my car looking at, I tell the girl on the service desk (who didn't know a 993 was air cooled) that as well as talking to her (a waste of time), I will be speaking to the mechanic as well, no arguments. This tends to get things done. I clarift everything I want and I make sure I check the work list before they touch the car.
By the way, it is very rare my car goes there. For the vast majority of occasions I use a specialist which is sensible for an old car like mine. But with a new car with all the warranty issues, you have to use them. Just make sure you go in making sure you command respect. It's a state of mind!!
I think the key with Silverlink (that's the Newcastle OPC folks) is you need to let them know who the boss is. When I go in there I make it absolutely explicit what I want. If I want my car looking at, I tell the girl on the service desk (who didn't know a 993 was air cooled) that as well as talking to her (a waste of time), I will be speaking to the mechanic as well, no arguments. This tends to get things done. I clarift everything I want and I make sure I check the work list before they touch the car.
By the way, it is very rare my car goes there. For the vast majority of occasions I use a specialist which is sensible for an old car like mine. But with a new car with all the warranty issues, you have to use them. Just make sure you go in making sure you command respect. It's a state of mind!!
Bought a new Boxster 2.7 off them in 2000 and was incredibly impressed by their service - nothing was too much trouble, loads of test drives, picked me up from Darlington when I couldn't get there due to a train strike etc etc. However, I had nowt to do with them from that day on as I moved South and got the car serviced elsewhere. I did wonder if I was treated well as a 'newcomer' to the marque, but never had reason to use their services again.
7 years is a long time so a lot could have changed!
7 years is a long time so a lot could have changed!
TOENHEEL said:
James is a sound guy, had a nice Ferrari 348 not to long ago.
Yeah, I remember him telling me he had bought one. Seemed a strange choice! His plan had been to get a Cayman, but he thought they were over-priced!! He had a red Boxster 2.5 before that. Nice man. I would always give him a sale before the others I would say.1st_petrolhead said:
Just wondering if I am the only one with a poor oppinion of the Porsche Dealer, Silverlink, salesmen.
They seem very unhelpfull (all except one whoes name I can't remember and who I only ever saw in the showroom once).
Whenever I go in they seem incapable of ingaging in friendly conversation. They are polite but I always feel they talk down to me.
eg. Had a Cayman on 24hour test drive. returned the car and spoke to the only available sales man. Now I regognised thay guy who has obviously been working there for a few years. He seemed very condisending (Spelling) and when I aked him about the Sports Chrono and how you get it to work, all he could be bothered to say was it operated via the computer. I would have thought he would have shown me as the car I have driven was just outside.
What was the buying experience with them like?...Did they take care of you?They seem very unhelpfull (all except one whoes name I can't remember and who I only ever saw in the showroom once).
Whenever I go in they seem incapable of ingaging in friendly conversation. They are polite but I always feel they talk down to me.
eg. Had a Cayman on 24hour test drive. returned the car and spoke to the only available sales man. Now I regognised thay guy who has obviously been working there for a few years. He seemed very condisending (Spelling) and when I aked him about the Sports Chrono and how you get it to work, all he could be bothered to say was it operated via the computer. I would have thought he would have shown me
as the car I have driven was just outside.MY VIEW ON OPC NEWCASTLE - CACK! - THEY HAVE`NT GOT A CLUE...THE LASS`S ON THE SERVICE DESK HAVE`NT GOT A CLUE & WOULD BE BETTER OFF JUST ANSWERING THE PHONE AND HANDING KEYS OUT.
NO NAMES
JAMES IS A GOOD LAD..THE REST OF THEM BELL ENDS!
They look you up and down a few times before they speak to you..Then tell you which car is best for you and why you should buy it...SIMPLE FACT IS, THEY DONT KNOW CARS AT ALL.
Happy buying
stevie f
NO NAMES
JAMES IS A GOOD LAD..THE REST OF THEM BELL ENDS!
They look you up and down a few times before they speak to you..Then tell you which car is best for you and why you should buy it...SIMPLE FACT IS, THEY DONT KNOW CARS AT ALL.
Happy buying
stevie f
30121980 said:
MY VIEW ON OPC NEWCASTLE - CACK! - THEY HAVE`NT GOT A CLUE...THE LASS`S ON THE SERVICE DESK HAVE`NT GOT A CLUE & WOULD BE BETTER OFF JUST ANSWERING THE PHONE AND HANDING KEYS OUT.
NO NAMES
JAMES IS A GOOD LAD..THE REST OF THEM BELL ENDS!
They look you up and down a few times before they speak to you..Then tell you which car is best for you and why you should buy it...SIMPLE FACT IS, THEY DONT KNOW CARS AT ALL.
Happy buying
stevie f
Come on, get off the fence, tell us what you really think..........NO NAMES
JAMES IS A GOOD LAD..THE REST OF THEM BELL ENDS!
They look you up and down a few times before they speak to you..Then tell you which car is best for you and why you should buy it...SIMPLE FACT IS, THEY DONT KNOW CARS AT ALL.
Happy buying
stevie f
Every time a porker of mine goes in to opc newcastle its the same old story on the phone
sir you need new
tyres - 3 days after mot on car
brakes - just after warranty in place
radiator needs changing/just after they all have been replaced under warranty
need a new clutch - even though new one was fitted less than 5 months ago
IMO ..they just repeat themselves to often.
The last time i was in there with my turbo, i sat and waited 45 mins until some one actualy came over and seen to me.......but when an old puff came in wanting to buy there boxster demo they were all over him and he must have got all dressed up for the occasion. Where as I was in my shitty diy gear,
ing hell its only a garage ....Its all about image there...AND THATS NOT FOR ME.
I am going to use spec cars of malton from now on..nothing but good opinions on them from lads i know
All the best
Stevie f
sir you need new
tyres - 3 days after mot on car
brakes - just after warranty in place
radiator needs changing/just after they all have been replaced under warranty
need a new clutch - even though new one was fitted less than 5 months ago
IMO ..they just repeat themselves to often.
The last time i was in there with my turbo, i sat and waited 45 mins until some one actualy came over and seen to me.......but when an old puff came in wanting to buy there boxster demo they were all over him and he must have got all dressed up for the occasion. Where as I was in my shitty diy gear,
ing hell its only a garage ....Its all about image there...AND THATS NOT FOR ME.I am going to use spec cars of malton from now on..nothing but good opinions on them from lads i know
All the best
Stevie f
Malton are very good. It's a shame when you have to leave the dealer network to get good service though.
Might I suggest using Parker & Parker (AKA Porsche centre Kendal) who are still a family owned business and will definately look after you?
Not far from you if you use Newcastle.
Tell them Andrew @ Carlisle Audi sent you!
Might I suggest using Parker & Parker (AKA Porsche centre Kendal) who are still a family owned business and will definately look after you?
Not far from you if you use Newcastle.
Tell them Andrew @ Carlisle Audi sent you!
I can't comment on the servicing side yet as my recently acquired Cayman ain't due for one however I had the oppositte experience to you guys when considering buying - I walked in there on spec wearing jeans trainers and a T shirt and just expected a look around and a bit of a chat about the car, David Milburn could not have been more helpful and within 20 mins I was in a car on a test drive at his suggestion, furthermore a few days later he called me and offered a 48hr test drive so the missus could check it out, even when I informed him I would be leasing the car through a 3rd party he continued to be extremely helpful so much so that I demanded the lease company buy from him, I've had the car since March and he has called me 3 times up to now just to see how I am enjoying it.
Gassing Station | Porsche General | Top of Page | What's New | My Stuff