The new warranty – it’s a non starter for me…
Discussion
Just had a call from Porsche Reading to book my car in for its annual service and MOT. Cost of minor service was £380 plus £53 for the MOT.
As my warranty was due towards the end of this year we also had the conversation about the renewal process – something I had been watching here for a few weeks now.
Porsche offered to charge me an extra .5 hours labour on top of the minor service to do the 111 point check to determine what needed to be done before the car could be renewed on the new warranty plan. What they then told me was a complete shocker.
They started to explain that if the car had any after market components fitted the warranty would immediately be rejected. Understandable, but this included the Parrott Bluetooth kit I’ve got installed. The only option I would have is to remove it before the warranty inspection.
Then it gets worse… “The car will need to be brought back to showroom condition too”. I asked for an example about what they meant by showroom condition and was told “any scuffs to the alloys would need to be put rectified before the warranty would be extended, plus of course anything mechanical that needed doing – i.e. brakes, suspension etc. If it was covered by the old warranty it would be covered. Everything else would need to be paid for. All work had to be carried out by Porsche too.
Now I can understand having to put right anything that’s already wrong and due to be covered under the new warranty. I can even almost understand the problem with the Parrot blue tooth but I absolutely cannot understand or accept that Porsche would demand alloys were made perfect before the warranty was accepted. That’s plan ridiculous.
Lisa also made comment that the new plan is not being well received and several customers are not renewing the warranty. She had empathy and was very professional but that doesn’t solve the problem.
Porsche have gone from getting £380 off me for the service, £53 for the MOT and £1350 for the warranty to now getting bugger all. I’ll be taking my business to Northways for Ray to take car of my P&J.
As my warranty was due towards the end of this year we also had the conversation about the renewal process – something I had been watching here for a few weeks now.
Porsche offered to charge me an extra .5 hours labour on top of the minor service to do the 111 point check to determine what needed to be done before the car could be renewed on the new warranty plan. What they then told me was a complete shocker.
They started to explain that if the car had any after market components fitted the warranty would immediately be rejected. Understandable, but this included the Parrott Bluetooth kit I’ve got installed. The only option I would have is to remove it before the warranty inspection.
Then it gets worse… “The car will need to be brought back to showroom condition too”. I asked for an example about what they meant by showroom condition and was told “any scuffs to the alloys would need to be put rectified before the warranty would be extended, plus of course anything mechanical that needed doing – i.e. brakes, suspension etc. If it was covered by the old warranty it would be covered. Everything else would need to be paid for. All work had to be carried out by Porsche too.
Now I can understand having to put right anything that’s already wrong and due to be covered under the new warranty. I can even almost understand the problem with the Parrot blue tooth but I absolutely cannot understand or accept that Porsche would demand alloys were made perfect before the warranty was accepted. That’s plan ridiculous.
Lisa also made comment that the new plan is not being well received and several customers are not renewing the warranty. She had empathy and was very professional but that doesn’t solve the problem.
Porsche have gone from getting £380 off me for the service, £53 for the MOT and £1350 for the warranty to now getting bugger all. I’ll be taking my business to Northways for Ray to take car of my P&J.
VR6time said:
Hmm,
How bad are the wheels?
I've only got one small scuff - the car is pretty much perfect cosmetically but who knows what they will find mechanically. I cannot live without the Parrott system though. I use that all the time. How bad are the wheels?
It's the principal that gets me. Why insist alloys are scuff free when they aren't covered by the new warranty?
So, that's it then.
This is simply a money making exercise to extort money off owners who want to renew.
B0LLOCKS TO PORSCHE. THANKS FOR NOTHING YOU
S.
I've been the biggest proponent of OPC warranty on here, and this is nothing more than extortion. It must be very upsetting for all the OPC techs who are losing their jobs now.
This is simply a money making exercise to extort money off owners who want to renew.
B0LLOCKS TO PORSCHE. THANKS FOR NOTHING YOU
S.I've been the biggest proponent of OPC warranty on here, and this is nothing more than extortion. It must be very upsetting for all the OPC techs who are losing their jobs now.
Edited by Soovy on Tuesday 28th October 16:54
This is no surprise really is it. Porsche are changing the warranty scheme as an excuse to tighten the rules, so that they can discourage people from renewing their warranty.
They have to be, it's the only reasonable explanation, I mean how much money a year would Porsche save if all they had to deal with was vehicles under the 2 year factory warranty?
millions I'll wager.
They have to be, it's the only reasonable explanation, I mean how much money a year would Porsche save if all they had to deal with was vehicles under the 2 year factory warranty?
millions I'll wager.
I've just sold my Cayman S and the new owner wanted the warranty extended as part of the deal. Inspection arranged at my supplying OPC (Tonbridge) and came back with two notes after inspection completed - battery a little low (that'll be me not driving it to often) and low wear left in rear tyres (that'll be me enjoying driving the car when I did use it).
They never mentioned anything about the bodywork needing to be perfect (had a few stone chips), wheels unmarked (which they were) etc and were happy to take the money off the new owner for a 2 year warranty on the spot. I suggest you give Tonbridge a call (ask for Ben) and get their view on the new warranty and how to obtain one with as little pain as possible.
One strange thing was that the warranty had to be issued in my name and then transferred over to the new owner once I received the paperwork. Something to do with the new warranty rules stating that the new owner must have been registered as the owner for at least 90 days before they can renew the warranty themselves.
Appears the usual OPC game of different dealers having different approaches still continues....
They never mentioned anything about the bodywork needing to be perfect (had a few stone chips), wheels unmarked (which they were) etc and were happy to take the money off the new owner for a 2 year warranty on the spot. I suggest you give Tonbridge a call (ask for Ben) and get their view on the new warranty and how to obtain one with as little pain as possible.
One strange thing was that the warranty had to be issued in my name and then transferred over to the new owner once I received the paperwork. Something to do with the new warranty rules stating that the new owner must have been registered as the owner for at least 90 days before they can renew the warranty themselves.
Appears the usual OPC game of different dealers having different approaches still continues....
Chipper said:
Am i right in thinking that if you buy from an OPC you will never need to do the 111 check as you can just keep renewing the waranty year on year?
No. You need to do the 111 point check if you're moving from the old to new warranty. Once you're on the new warranty I think you should be able to automatically renew. equinox_uk said:
Wow that sucks.
Have you tried OPC Swindon? Their service is excellent in my opinion.
Cheers.
Absolutely agree. 18 years and always excellent.Have you tried OPC Swindon? Their service is excellent in my opinion.
Cheers.
In fact, although I normally use JZM and BS Motorsport for my earlier cars, I'm thinking of getting my 2.7RS engine rebuilt by my my OPC.
JonnyDangerous said:
Chipper said:
Am i right in thinking that if you buy from an OPC you will never need to do the 111 check as you can just keep renewing the waranty year on year?
No. You need to do the 111 point check if you're moving from the old to new warranty. Once you're on the new warranty I think you should be able to automatically renew. Either the 2 year or 1 year warranty requires a 111 point check every 2 or 1 years respectivley. But as most things are now covered as long as you have it done before teh warranty expires, anything that fails should be covered.
JonnyDangerous said:
Chipper said:
Am i right in thinking that if you buy from an OPC you will never need to do the 111 check as you can just keep renewing the waranty year on year?
No. You need to do the 111 point check if you're moving from the old to new warranty. Once you're on the new warranty I think you should be able to automatically renew. Chipper said:
Am i right in thinking that if you buy from an OPC you will never need to do the 111 check as you can just keep renewing the waranty year on year?
No, and that's why I am so fking pissed off with them.I don't object to the price rise. So long as I get good cover I'm fine with it. I've renewed the warranty every year for four years now.
The requriement to have a 111 point inspection done every year, and have any work they say done before they will allow you to renew is completely and utterly out of order. It's blackmail.
Chipper said:
Another thing is when i come to sell, will i have to have a 111 check to provide a warranty for the new owner ? If thats the case then i could end up with a nasty sting at the end of ownership!
No, if it's covered you can just transfer it to the new owner, it only has to be inspected at renewal time.Gassing Station | Porsche General | Top of Page | What's New | My Stuff