Service history blockade.
Discussion
When I purchased my lovely mk 1 over a year ago it had been registered as owned by a company rather than an individual for tax reasons. The service book was stamped throughout by the benchmark dealers in the southern counties along with a rebuild through Fernhurst. All good.
However the receipts whenever work was done had all been submitted to an accountant and not stored with the history, so upon agreement that they would be sent on soon after, i drove home happily. You guessed it. Never arrived.
Can it really be such delicate information that i cant get copies of those receipts from those dealers ???
Aside from the fact that i know where the previous owner lives... cos i collected the car ! and i know his name... cos well.. i met him didnt i ?... what data are you actually protecting ? and previous owners.. well isn't that just a marker pen ?
Really ? .. what data ?? Weve all sold cars that have huge history files and proudly watched the new owner marvelling at the endless receipts and how it reflects the investment made by its previous owners.. and ive never insisted my name was removed from the history ?? tbh im proud to have featured in it ..
This probably hasn't helped my chances I realise. But if its about money just say so..ill pay !!
However the receipts whenever work was done had all been submitted to an accountant and not stored with the history, so upon agreement that they would be sent on soon after, i drove home happily. You guessed it. Never arrived.
Can it really be such delicate information that i cant get copies of those receipts from those dealers ???
Aside from the fact that i know where the previous owner lives... cos i collected the car ! and i know his name... cos well.. i met him didnt i ?... what data are you actually protecting ? and previous owners.. well isn't that just a marker pen ?
Really ? .. what data ?? Weve all sold cars that have huge history files and proudly watched the new owner marvelling at the endless receipts and how it reflects the investment made by its previous owners.. and ive never insisted my name was removed from the history ?? tbh im proud to have featured in it ..
This probably hasn't helped my chances I realise. But if its about money just say so..ill pay !!
I may be very wide of the mark here - but, I'll make a suggestion.
Could it be that the accountants have to retain "originals" to prove to HM Tax authorities their submissions on behalf of the tax payer? (maybe for 7 years)? I know that many institutions do not accept photocopies because details can be 'fudged'.
If you know the previous owner, could you not ask him to request that the accountancy firm provide photocopies? Even if you had to pay a small admin fee, it might be worthwhile.
Nick
Could it be that the accountants have to retain "originals" to prove to HM Tax authorities their submissions on behalf of the tax payer? (maybe for 7 years)? I know that many institutions do not accept photocopies because details can be 'fudged'.
If you know the previous owner, could you not ask him to request that the accountancy firm provide photocopies? Even if you had to pay a small admin fee, it might be worthwhile.
Nick
nick i say i know him in as much as i obviously met him. we went out in his car.. etc.. i bought it. but i dont know him... hes not a friend as such. i meant there was no point hiding his details.
and the accountant. no chance. i dont even know who he is and i asked for that to happen already when i bought the car then chased it a couple of times and got here.
its just a poor show. they got the details at the garage but wont. and there really is no reason as i see it.
there is no confidentiality to breach.
and the accountant. no chance. i dont even know who he is and i asked for that to happen already when i bought the car then chased it a couple of times and got here.
its just a poor show. they got the details at the garage but wont. and there really is no reason as i see it.
there is no confidentiality to breach.
True. However.
The Act covers any data about a living and identifiable individual. Anonymised or aggregated data is not regulated by the Act, providing the anonymisation or aggregation has not been done in a reversible way. Individuals can be identified by various means including their name and address, telephone number or Email address. The Act applies only to data which is held, or intended to be held, on computers ('equipment operating automatically in response to instructions given for that purpose'), or held in a 'relevant filing system'.
Anonymised = Crossed out with marker pen / blanked with a post it before copying.
Not regulated !
Unless you just cant be bothered. Shame on you Fernhurst.
The Act covers any data about a living and identifiable individual. Anonymised or aggregated data is not regulated by the Act, providing the anonymisation or aggregation has not been done in a reversible way. Individuals can be identified by various means including their name and address, telephone number or Email address. The Act applies only to data which is held, or intended to be held, on computers ('equipment operating automatically in response to instructions given for that purpose'), or held in a 'relevant filing system'.
Anonymised = Crossed out with marker pen / blanked with a post it before copying.
Not regulated !
Unless you just cant be bothered. Shame on you Fernhurst.
Having some experience of such things, I suspect that the only thing that will resolve the matter is a letter from the original owner to the accountants saying that they are authorised to release the information.
Do you need the receipts though - surely a stamped service book is enough for most purchasers?
Do you need the receipts though - surely a stamped service book is enough for most purchasers?
Yes exactly
Mine just had a service.
And when she was in... a clutch and service bonnet spray and some other stuff that cost a lot and showed the cars history and my enthusiastic / foolish commitment.
I have a dealer stamp in the book now too but it isn't commensurate to that receipt.
Mine just had a service.
And when she was in... a clutch and service bonnet spray and some other stuff that cost a lot and showed the cars history and my enthusiastic / foolish commitment.
I have a dealer stamp in the book now too but it isn't commensurate to that receipt.
I had a similar experience when I bought my T350c. I simply asked the dealers/indies involved for a copy invoice, they kicked up a fuss about 'not being able to disclose previous keepers information', I asked them to blank out those details on the copy, they agreed.
I then had a fully stamped book with invoices to back up the stamps, albeit with names and addresses blanked out. But this didn't matter as the detailed work and numberplate were the important aspects of the paperwork.
They can't refuse if you approach from this angle.
I then had a fully stamped book with invoices to back up the stamps, albeit with names and addresses blanked out. But this didn't matter as the detailed work and numberplate were the important aspects of the paperwork.
They can't refuse if you approach from this angle.
bananaface said:
True. However.
The Act covers any data about a living and identifiable individual. Anonymised or aggregated data is not regulated by the Act, providing the anonymisation or aggregation has not been done in a reversible way. Individuals can be identified by various means including their name and address, telephone number or Email address. The Act applies only to data which is held, or intended to be held, on computers ('equipment operating automatically in response to instructions given for that purpose'), or held in a 'relevant filing system'.
Anonymised = Crossed out with marker pen / blanked with a post it before copying.
Not regulated !
Unless you just cant be bothered. Shame on you Fernhurst.
I think that's a little unfair. You have bought a car and not secured the documentation to back up the service book, it's not really Fernhurst's fault you're where you are. I know the guys down there having been helped in the buying process of my previous Tuscan and they have a generally excellent reputation. Some dealers will help in these instance; TVRinBFG who eventually sold me my car kindly obliged in a similar situation however he had instructed the service in question. Your answer lies in your own hands and the previous ownner. Thumbs up for Fernies here.The Act covers any data about a living and identifiable individual. Anonymised or aggregated data is not regulated by the Act, providing the anonymisation or aggregation has not been done in a reversible way. Individuals can be identified by various means including their name and address, telephone number or Email address. The Act applies only to data which is held, or intended to be held, on computers ('equipment operating automatically in response to instructions given for that purpose'), or held in a 'relevant filing system'.
Anonymised = Crossed out with marker pen / blanked with a post it before copying.
Not regulated !
Unless you just cant be bothered. Shame on you Fernhurst.
If it's got a service history with good dealers in the area and it was serviced on mileage or time, whichever was appropriate...why wind yourself up with something that is really a non event. Why is it different to any other car - its either been servicved well or not - the bills wont prove that.
Enjoy the car and don't sweat the small stuff.
Enjoy the car and don't sweat the small stuff.
If the dealer or previous owner promised to provide you receipts etc, then it's their responsibility to do so. Don't back down, I wouldn't, be nice though. Simples
You purchased the car on this basis. Have a chat with the previous owner and get him to speak to them about it. Keep nudging, sometimes people need a poke in the ribs :P
You purchased the car on this basis. Have a chat with the previous owner and get him to speak to them about it. Keep nudging, sometimes people need a poke in the ribs :P
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