Tesco says sorry for bad fuel
Supermarket offers to pay for the damage caused
Tesco has apologised for selling contaminated fuel and offered to pay for the damage it caused -- despite at first denying responsibility.
Britain's biggest supermarket chain has taken out full-page ads in national newspapers today saying that its fuel is back to normal, and saying sorry. Underneath, it says: “More to the point, we’d like to pay for the repairs.”
Investigators traced the source of the fuel contamination to storage tanks at a depot in Essex that supplies a number of different retailers. However, Tesco appeared to be the biggest seller of contaminated fuel when the story first emerged last week -- although its first reaction was deny responsibility.
"We and our suppliers rigorously test all our fuels to the highest possible standards. We have carried out extensive tests on current and past batches of unleaded fuel to the European EN228 standard and have discovered no abnormalities or contamination whatsoever," said the Tesco statement on Thursday 1 March.
"We source from exactly the same suppliers and our fuel originates from the same depots as many of our competitors, and so if a problem did emerge it could not by definition be Tesco-specific."
The original statement continued: "We are aware of a small number of customer concerns regarding this particular issue. While we take matters of product quality very seriously indeed and will continue to monitor the situation, it is unfortunately quite common for mistaken rumours to arise as to the provenance of car maintenance issues."
Tesco has a freephone line for reporting fuel problems: 0800 0286428.
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because i'd put money on you needing to produce a reciept, along with a repair bill from the garage within a certain date.
because i'd put money on you needing to produce a reciept, along with a repair bill from the garage within a certain date.
you still get a reciept.
Even if you have no reciept, your car registration and a recording of you paying for your fuel will more than likly be on the CCTV from the garage.
Remember, you live in the most watched nation on earth !
Puts on foil hat
However...........
What has annoyed me is that they denied having any problems at all (it's not us guv!!)with their fuel, rather than saying, we have no idea, please bare with us and if it's our fault we'll sort it out.
So in fact they lied through their teeth publicly about having no issues with their fuel. That really stinks and i have a big problem with that. So much so i may give my petrol business to Shell (just up the road from me but more expensive) and shop elsewhere for my weekly/monthly groceries.
Shame on you TESCO!!
You mean your going to use supermarket fuel after this?
I never did before. I certianly aren't going to start now...
The best way to avoid "paying for it" it not to used them. There has always been an issue over the quality of supermarket fuel, particularly Tesco's fuel. Just becuase they "get it from the same place as the branded fuels", doesn't automatically mean it's quality fuel. Given Tecso's habbit of bullying suppliers into the lowest price, would it really be surprising if their fuel was just the dregs from the bottom of the storage tanks?
I have on rare occasions used Tesco fuel because they claim to sell 99 RON and my car needs 98 minimum and not the 97 sold by BP and the like. Those garages reduced their octane content from 98 to 97 without telling anyone and to my mind that is worse than denying responsibility but then owning up when the root cause became known.
So good on you Tesco. I still won't shop amongst the minging unwashed there, but hey, you can deliver on the odd occasion!
Cheers
Rich
You mean your going to use supermarket fuel after this?
I never did before. I certianly aren't going to start now...
The best way to avoid "paying for it" it not to used them. There has always been an issue over the quality of supermarket fuel, particularly Tesco's fuel. Just becuase they "get it from the same place as the branded fuels", doesn't automatically mean it's quality fuel. Given Tecso's habbit of bullying suppliers into the lowest price, would it really be surprising if their fuel was just the dregs from the bottom of the storage tanks?
The food certainly is......
I am still waiting to see hear exactly what the problem is but if it is broken what are the chances of me charging Asda to pay for it? How can I prove it is a fuel problem?
P.S the car was taken in for routine service, not because of any running problems relating to the sensor.
Glen
It they deny responsibility - That's wrong.
It they hold their hands up and say sorry - That's wrong too.
Yes, the prices will go up but that's supply and demand for you.
Ho hum!
I have no probs and would have more respect for the supermarket that says...We have no idea whats wrong with our fuel, we'll find out in due course and if it's our fault we'll sort it and put things right. Then i am happy to keep giving them my custom. That shows integrity and that they actually give a sh1t about their customers.
But to deny anything is wrong with their fuel outright...and then do an about turn like that is out of order, and in plain english it's called telling fibs...period!! That shows they don't give a flying f**k about their customers and are more interested in covering their backs than anything else!!
The problem with the british public is that they don't complain, in such large numbers, often enough so when they do it's a refreshing change to see that happen. How can you say you can't win with the British public when clearly everyone that was affected had every right to complain and have a bloody good moan about TESCO's and others, very shoddy modus operandi, that affected thousands of the general public, not only in their pockets but in the sheer amount of inconvenience caused.
The rise in fuel price should not be absorbed by the british public but by the supermarkets themselves as it wasn't the british publics fault this happened in the first bloody place!! It's not down to us to fit the bill for their incompetance it's their problem!!
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