Dealers who don't get back to you?

[lambo_xx]

I've just come back from my holidays and so far it's not stopped raining . Anyway before I left I wrote an email to a dealer regarding a car he had for sale, that was 10 days ago now and I've just checked my emails and he hasn't responded. Now this is the second time this has happened to me in recent months, the other occasion I emailed the guy TWICE and no response eiher time. Needless to say that particular car is still for sale.

Anyway, I was just wondering does this happen to a lot of people or am I juts extremely unlucky? I just don't understand why they wouldn't take the time to respond, surely they want to sell the car. The thing is on both occasions I would have bought the car I was enquiring about if it check out etc, so I just think oh well their loss.

Anyway does this happen to anyone else on here? Also what should I do, should I try and make contact again or should I just look elsewhere? Part

[AL001]

Do you have access to a phone?

If I was serious about a car and they didn't reply to emails, as some don't, then I would call. And tell him to answer his feckin emails in future also.

[Badjwa]

Quite common(in UK, different in US), I find this the same with estate agents and builders too.

[Dr G]

Don't always have time to reply to emails straight away - getting through the last 2 days now. Very busy with phones ringing and customers in the showroom and reading PH

Unfortunately (but not always) with an email vs a phone call, if one is going to be a silly question or time waster then it will be the email!

Of course, not checking emails at all is just plain rude - if someone states 'I am ready to place a deposit, please call me to discuss' - they get a call straight away.

[SonnyM]

lambo_xx said:

I've just come back from my holidays and so far it's not stopped raining . Anyway before I left I wrote an email to a dealer regarding a car he had for sale, that was 10 days ago now and I've just checked my emails and he hasn't responded. Now this is the second time this has happened to me in recent months, the other occasion I emailed the guy TWICE and no response eiher time. Needless to say that particular car is still for sale.

Anyway, I was just wondering does this happen to a lot of people or am I juts extremely unlucky? I just don't understand why they wouldn't take the time to respond, surely they want to sell the car. The thing is on both occasions I would have bought the car I was enquiring about if it check out etc, so I just think oh well their loss.

Anyway does this happen to anyone else on here? Also what should I do, should I try and make contact again or should I just look elsewhere? Part

If it's Tom Hartely you emailed don't expect any response.

[fade2grey]

it's one of my pet hates - if you advertise an email address or offer to use email as a communication path to your customers.. effing use it!

rant over

[JDH1]

I've encountered this regularly. The fact that an email is a permanent record of what was said, and can be referred to at a later date, may not be completely unconnected.

[bebee]

IMO, email is the best way to negotiate for a car, you can’t beat having the deal process in writing, there’s no mistakes when you ‘electronically’ hand shake on a deal and no long embarrassing pauses while the dealer thinks about your offer, with email the ball is in their court until they reply yes or no. I brought my last two motors via this method, and I would rather deal this way if I was a dealer.

I would call up and ask them to correspond via email.

Best of luck

[Caelum Blue]

fade2grey said:

it's one of my pet hates - if you advertise an email address or offer to use email as a communication path to your customers.. effing use it!

rant over

with you 100% on this one.

The fact that they can respond to emails at their leisure during the working day, or in the evening should work in their favour. If I don't get a reply to an email I go somewhere else, it's their loss not mine.

[bertie]

In my experience most Mercedes dealers never get back to you even if you've been into the showroom and seen them, let alone phoned or mailed them!

[LamboBrum]

Email Me!

[lambo_xx]

bebee said:

IMO, email is the best way to negotiate for a car, you can’t beat having the deal process in writing, there’s no mistakes when you ‘electronically’ hand shake on a deal and no long embarrassing pauses while the dealer thinks about your offer, with email the ball is in their court until they reply yes or no. I brought my last two motors via this method, and I would rather deal this way if I was a dealer.

I would call up and ask them to correspond via email.

Best of luck

I completely agree. To be honest the main reason I prefer to use email is simply to have everything "in writing" as I have a horrendous memory. I think I'll have a think about whether I really want the particular car, if I do then I'll call them and then ask to correspond via email.

[Car Mad Dave]

In this day and age everyone uses email - if you don't want to then don't quote an address!!

[paddyhasneeds]

This comes up on General Gassing so often.

You usually get a slew of replies from dealers blathering on about how serious buyers always phone, lots of timewasters use email blah blah blah.

My view is simple, don't want to use email, don't give out your fking email address!

[Jasper Gilder]

I can't believe it - these guys don't deserve to be in business - if someone rings me or emails about for example - my Lamborghini Tour next year - or a bit of training they get a reply straight away. It's only manners!!

[POORCARDEALER]

paddyhasneeds said:

This comes up on General Gassing so often.

You usually get a slew of replies from dealers blathering on about how serious buyers always phone, lots of timewasters use email blah blah blah.

My view is simple, don't want to use email, don't give out your fking email address!

The fact is that 98% of the time a telephone enquiry is a better quality enquiry, that said I reply to emails generally within 30 minutes. Some people do want a four chapter reply which takes an age to type out, whereas a 2 minute phone call would nail it.

[paddyhasneeds]

POORCARDEALER said:

paddyhasneeds said:

This comes up on General Gassing so often.

You usually get a slew of replies from dealers blathering on about how serious buyers always phone, lots of timewasters use email blah blah blah.

My view is simple, don't want to use email, don't give out your fking email address!

The fact is that 98% of the time a telephone enquiry is a better quality enquiry, that said I reply to emails generally within 30 minutes. Some people do want a four chapter reply which takes an age to type out, whereas a 2 minute phone call would nail it.

This isn't aimed yourself, but I have a suspicion that with many it's simply that they don't like the paper trail that committing something to email leaves.

I take the point about a four chapter reply, but don't you think it's just pig st ignorant to ignore an inquiry all together?

[Caelum Blue]

POORCARDEALER said:

paddyhasneeds said:

This comes up on General Gassing so often.

You usually get a slew of replies from dealers blathering on about how serious buyers always phone, lots of timewasters use email blah blah blah.

My view is simple, don't want to use email, don't give out your fking email address!

The fact is that 98% of the time a telephone enquiry is a better quality enquiry, that said I reply to emails generally within 30 minutes. Some people do want a four chapter reply which takes an age to type out, whereas a 2 minute phone call would nail it.

Not aimed personally.

Suggestion to all dealers - return the email asking for a telephone number and convenient time to call the customer. I think in the olden days they used to call that customer service?

[XXVIII]

Caelum Blue said:

Suggestion to all dealers - return the email asking for a telephone number and convenient time to call the customer. I think in the olden days they used to call that customer service?

Surely, there wasn't much of an email service available in the fabled old days when things were almost always actually far worse in most areas of communication than they are now and, unless I'm much mistaken, email was only ever the stuff of (bad) sci-fi dreams or the mental meanderings of the deranged before 1980 anyway...

Not that I want to cast even the slightest doubt anywhere but, does the dealer involved already know the OP? Have they had 'issues' in the past? Has the OP considered that the dealer may not actually want to sell anything to him for some reason?

The market for any high-end car is unsurprisingly delicate and vanishingly slight. Reputations are built on good service from dealers but the few customers there are should realise those dealers aren't flogging yet another mass-produced tin box or might, just maybe, be on holiday for a while...

[steve06]

This is a major problem in Ireland, almost as if dealers are allergic to email. you can send 15 dealers and email and you'd be lucky to get 1 response.