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Help!!!!!
guys and Mel,
im hoping you can help me out here. this may be a bit of a long post but please bare with me.
i have my car booked in with VX on Monday 16th for some warranty work. problem is as follow the gear box seams very reluctant to select reverse and 1st gear. i asked VX to take a look while they had my car a few weeks a go for other warranty work and they came back to me and said i need a new clutch kit and clutch plate. which i found odd as the car has 10k on the clock. plus i have only had it since December and its always had this issue first of all i thought it was me.
i agreed for VX to take the care in and put a new clutch in. now 1 1/2 weeks ish have passed and i get a phone call from VX this evening to say that there is a potential that they will charge me £400 for the removal of the gearbox if it turns out the clutch is worn!!!. to which i replied of course its going to be worn the car has done 10k and they then said excessive ware. i then told them i was not happy to pay the £400 if it appears to be excessively worn. and that if there is a cost they should pay it as they took the work in under warranty.
to which many nice and unnice words where said and i stood my ground and they said they will phone head office in the morning and see what they say.
any one on here that backs me or wishes to correct me?
one pi**ed of Ro owner
Nick
guys and Mel,
im hoping you can help me out here. this may be a bit of a long post but please bare with me.
i have my car booked in with VX on Monday 16th for some warranty work. problem is as follow the gear box seams very reluctant to select reverse and 1st gear. i asked VX to take a look while they had my car a few weeks a go for other warranty work and they came back to me and said i need a new clutch kit and clutch plate. which i found odd as the car has 10k on the clock. plus i have only had it since December and its always had this issue first of all i thought it was me.
i agreed for VX to take the care in and put a new clutch in. now 1 1/2 weeks ish have passed and i get a phone call from VX this evening to say that there is a potential that they will charge me £400 for the removal of the gearbox if it turns out the clutch is worn!!!. to which i replied of course its going to be worn the car has done 10k and they then said excessive ware. i then told them i was not happy to pay the £400 if it appears to be excessively worn. and that if there is a cost they should pay it as they took the work in under warranty.
to which many nice and unnice words where said and i stood my ground and they said they will phone head office in the morning and see what they say.
any one on here that backs me or wishes to correct me?
one pi**ed of Ro owner
Nick
Assuming this is the supplying dealer.
You picked it up end December. You maintain it has always been like this. It's their problem as they sold it in that state.
Downside is that it took until March to tell them and the credit crunch is hitting their goodwill.
Unless there's any strong evidence to show you caused it you ought to be in a good position. They feel obliged to scare you a bit before you bring it in, ho-hum.
Real-world option is keep the communication going and remain on friendly terms. However, know your rights and don't be a pushover. Be prepared for a sensible compromise for the sake of your stress levels.
That's my 2p.
You picked it up end December. You maintain it has always been like this. It's their problem as they sold it in that state.
Downside is that it took until March to tell them and the credit crunch is hitting their goodwill.
Unless there's any strong evidence to show you caused it you ought to be in a good position. They feel obliged to scare you a bit before you bring it in, ho-hum.
Real-world option is keep the communication going and remain on friendly terms. However, know your rights and don't be a pushover. Be prepared for a sensible compromise for the sake of your stress levels.
That's my 2p.
Well every single T56 Ive owned (4 now) has been hard to get into 1st and reverse, thats with 6 different clutches as well.
I find sometimes I need to "rock" forward in 2nd to snatch 1st or reverse. I might be able to force each gear, but I prefer it to slot in nicely.
So anyway Im betting its not the clutch and its just the way the transmissions are.
Good luck
You might want to try another dealer, or just live with it assuming it does actually go into gear eventually.
I find sometimes I need to "rock" forward in 2nd to snatch 1st or reverse. I might be able to force each gear, but I prefer it to slot in nicely.
So anyway Im betting its not the clutch and its just the way the transmissions are.
Good luck
You might want to try another dealer, or just live with it assuming it does actually go into gear eventually.
How do you excessively wear a clutch?
How do they determine what is "reasonable wear" or excessive wear?
VX - "Sorry Mr Ferret, but because you live on a big hill, we suspect you may have been excessively using your clutch on a daily basis and therfore we don't want to know......(unless you pay us even more money)"
VX are on a slippery slope already and personally I wouldn't care if they went bust tomorrow.....
How do they determine what is "reasonable wear" or excessive wear?
VX - "Sorry Mr Ferret, but because you live on a big hill, we suspect you may have been excessively using your clutch on a daily basis and therfore we don't want to know......(unless you pay us even more money)"
VX are on a slippery slope already and personally I wouldn't care if they went bust tomorrow.....
wolfracer said:
How do you excessively wear a clutch?
How do they determine what is "reasonable wear" or excessive wear?
Excessive wear could be when the flywheel or pressure plate has turned blue, anything that shows high temps would be a sign of abuse or slippage. Mind you a faulty slave could also cause slippage and wear.How do they determine what is "reasonable wear" or excessive wear?
My understanding of the law on is this. You have a guarantee which is a contract between you and the garage that supplied the car. UNder this certain things may or may not be excluded under the term ware and tear. However, the transaction is also subject to the sale of goods act, which states that the goods must be fit for the purpose for which they were sold. An example would be the television that goes wrong two days out of guarantee. The laws position would be that an expensive item such as a TV is not fit for purpose if it only last 'around' 12 months and as such the seller is liable for repair.
Looking at this case if the car had done 20,000 plus miles they might have a point about ware and tear but at 10,000 miles, unless they can show evidence of abuse (badly worn brakes, poor tyres ect) the "fit for purpose" section of the act should apply. I wold suggest a trip to citizens advice or if you're a member the AA's legal line (both free) followed by a letter to the head office.
On the other hand, as stated before the T56 can be quirky about selecting 1st and reverse and my understanding is that this is down to poor linkage. My 2004 car was much the same but the problem was sorted by fitting a B&M ripshift (or if your feeling flush GM Ripper) and changing the gearbox lube for Royal Purple. I might be tempted to talk to Roger at Monkfish or Mark at Rapid before letting the chimps at VX pull your beloved apart.
Looking at this case if the car had done 20,000 plus miles they might have a point about ware and tear but at 10,000 miles, unless they can show evidence of abuse (badly worn brakes, poor tyres ect) the "fit for purpose" section of the act should apply. I wold suggest a trip to citizens advice or if you're a member the AA's legal line (both free) followed by a letter to the head office.
On the other hand, as stated before the T56 can be quirky about selecting 1st and reverse and my understanding is that this is down to poor linkage. My 2004 car was much the same but the problem was sorted by fitting a B&M ripshift (or if your feeling flush GM Ripper) and changing the gearbox lube for Royal Purple. I might be tempted to talk to Roger at Monkfish or Mark at Rapid before letting the chimps at VX pull your beloved apart.
Rick f without clarity around the age of the car, where it was bought in December and how many miles since purchase your proposed strategy may be a total waste of time.
Eg if its 3yrs old and has been bought outside the vx network then a waste of time. If its 1yr old and from a main dealer with network q then its worthwhile.
Bennno
Eg if its 3yrs old and has been bought outside the vx network then a waste of time. If its 1yr old and from a main dealer with network q then its worthwhile.
Bennno
Right replying in order. (should have done this last night)
i am fully aware that the gearbox's on these can be quirky. and i do have a ripshift on my Christmas wish-list. i have already spoken to roger in fact I was up there the weekend and i got him to have a got at selecting gears etc just to make sure it was not me. and he agreed some thing was not right and suggested the gearbox oil to be changed. I informed him VW where going to replace my clutch as warranty which he thought was excessive but if they do it let them and then if I still have issues come back.
bennno said:
Did you buy the car off a vauxhall dealer in December or privately?
If it was a vauxhall dealer then I believe network Q covers the clutch.
Bennno
yes it was brought from a VX main dealer and has a network Q warranty. hence why i was a little peaved when they said i might have to pay.If it was a vauxhall dealer then I believe network Q covers the clutch.
Bennno
rickf_uk said:
Looking at this case if the car had done 20,000 plus miles they might have a point about ware and tear but at 10,000 miles, unless they can show evidence of abuse (badly worn brakes, poor tyres ect) the "fit for purpose" section of the act should apply. I wold suggest a trip to citizens advice or if you're a member the AA's legal line (both free) followed by a letter to the head office.
On the other hand, as stated before the T56 can be quirky about selecting 1st and reverse and my understanding is that this is down to poor linkage. My 2004 car was much the same but the problem was sorted by fitting a B&M ripshift (or if your feeling flush GM Ripper) and changing the gearbox lube for Royal Purple. I might be tempted to talk to Roger at Monkfish or Mark at Rapid before letting the chimps at VX pull your beloved apart.
well im not sure if this is a good thing to brag about but in my case car still has original factory tires and original factory break pads etc still on it all with plenty of ware left. so you cant exactly say it has been treated bad. plus it was owned and driven by a VX director befre me..On the other hand, as stated before the T56 can be quirky about selecting 1st and reverse and my understanding is that this is down to poor linkage. My 2004 car was much the same but the problem was sorted by fitting a B&M ripshift (or if your feeling flush GM Ripper) and changing the gearbox lube for Royal Purple. I might be tempted to talk to Roger at Monkfish or Mark at Rapid before letting the chimps at VX pull your beloved apart.
i am fully aware that the gearbox's on these can be quirky. and i do have a ripshift on my Christmas wish-list. i have already spoken to roger in fact I was up there the weekend and i got him to have a got at selecting gears etc just to make sure it was not me. and he agreed some thing was not right and suggested the gearbox oil to be changed. I informed him VW where going to replace my clutch as warranty which he thought was excessive but if they do it let them and then if I still have issues come back.
bennno said:
Rick f without clarity around the age of the car, where it was bought in December and how many miles since purchase your proposed strategy may be a total waste of time.
Eg if its 3yrs old and has been bought outside the vx network then a waste of time. If its 1yr old and from a main dealer with network q then its worthwhile.
Bennno
just to clarify car is on a 06 plate so it is 3 years old. and i bought it from a VX main dealer in December. and got the full warranty until march and then the network Q used car warranty until march next year. both cover the clutch and gearbox etc. i aksed.Eg if its 3yrs old and has been bought outside the vx network then a waste of time. If its 1yr old and from a main dealer with network q then its worthwhile.
Bennno
[quote=the_ferret82]Help!!!!!
guys and Mel,
im hoping you can help me out here. this may be a bit of a long post but please bare with me.
i have my car booked in with VX on Monday 16th for some warranty work. problem is as follow the gear box seams very reluctant to select reverse and 1st gear. i asked VX to take a look while they had my car a few weeks a go for other warranty work and they came back to me and said i need a new clutch kit and clutch plate. which i found odd as the car has 10k on the clock. plus i have only had it since December and its always had this issue first of all i thought it was me.
If its any consolation mate mine's always done that, big heavy duty gearboxes can be like that at times, its just a case of letting the clutch in and out a few times then you will be able to select 1st/ reverse.
guys and Mel,
im hoping you can help me out here. this may be a bit of a long post but please bare with me.
i have my car booked in with VX on Monday 16th for some warranty work. problem is as follow the gear box seams very reluctant to select reverse and 1st gear. i asked VX to take a look while they had my car a few weeks a go for other warranty work and they came back to me and said i need a new clutch kit and clutch plate. which i found odd as the car has 10k on the clock. plus i have only had it since December and its always had this issue first of all i thought it was me.
If its any consolation mate mine's always done that, big heavy duty gearboxes can be like that at times, its just a case of letting the clutch in and out a few times then you will be able to select 1st/ reverse.
Update,
VX have backed down slightly and it has been agreed they will take my car in Monday for the work and that if they take it apart and decide that it is excessive ware that i can inspect the part and even have a independent 3rd part inspection of the part to argue the fact. im not going to hold my breath of them saying it is in warranty so anyone in the Luton area that could give a 3rd party inspection if required?
VX have backed down slightly and it has been agreed they will take my car in Monday for the work and that if they take it apart and decide that it is excessive ware that i can inspect the part and even have a independent 3rd part inspection of the part to argue the fact. im not going to hold my breath of them saying it is in warranty so anyone in the Luton area that could give a 3rd party inspection if required?
Edited by the_ferret82 on Thursday 12th March 11:32
the_ferret82 said:
Update,
VX have backed down slightly and it has been agreed they will take my car in Monday for the work and that if they take it apart and decide that it is excessive ware that i can inspect the part and even have a independent 3rd part inspection of the part to argue the fact. im not going to hold my breath of them saying it is in warranty so anyone in the Luton area that could give a 3rd party inspection if required?
VX have backed down slightly and it has been agreed they will take my car in Monday for the work and that if they take it apart and decide that it is excessive ware that i can inspect the part and even have a independent 3rd part inspection of the part to argue the fact. im not going to hold my breath of them saying it is in warranty so anyone in the Luton area that could give a 3rd party inspection if required?
Edited by the_ferret82 on Thursday 12th March 11:32
Make sure you reiterate you wish to keep and inspect the part they take off - VX are known to have a policy of chucking everything in the bin every night/just before you pick up your car, or "we had to break it to get it off sir, you won't be able to see the damage now for the Molegrip teeth marks all over the part......" (I'm talking from experience here)
wolfracer said:
the_ferret82 said:
Update,
VX have backed down slightly and it has been agreed they will take my car in Monday for the work and that if they take it apart and decide that it is excessive ware that i can inspect the part and even have a independent 3rd part inspection of the part to argue the fact. im not going to hold my breath of them saying it is in warranty so anyone in the Luton area that could give a 3rd party inspection if required?
Make sure you reiterate you wish to keep and inspect the part they take off - VX are known to have a policy of chucking everything in the bin every night/just before you pick up your car, or "we had to break it to get it off sir, you won't be able to see the damage now for the Molegrip teeth marks all over the part......" (I'm talking from experience here)VX have backed down slightly and it has been agreed they will take my car in Monday for the work and that if they take it apart and decide that it is excessive ware that i can inspect the part and even have a independent 3rd part inspection of the part to argue the fact. im not going to hold my breath of them saying it is in warranty so anyone in the Luton area that could give a 3rd party inspection if required?
Edited by the_ferret82 on Thursday 12th March 11:32
I know VX are not currently happy with me this morning and have spoken to me about this thread as i said where the car was going to have the work done (name now removed). so I don't think i will be in there good books for when the car is dropped off.
the_ferret82 said:
wolfracer said:
the_ferret82 said:
Update,
VX have backed down slightly and it has been agreed they will take my car in Monday for the work and that if they take it apart and decide that it is excessive ware that i can inspect the part and even have a independent 3rd part inspection of the part to argue the fact. im not going to hold my breath of them saying it is in warranty so anyone in the Luton area that could give a 3rd party inspection if required?
Make sure you reiterate you wish to keep and inspect the part they take off - VX are known to have a policy of chucking everything in the bin every night/just before you pick up your car, or "we had to break it to get it off sir, you won't be able to see the damage now for the Molegrip teeth marks all over the part......" (I'm talking from experience here)VX have backed down slightly and it has been agreed they will take my car in Monday for the work and that if they take it apart and decide that it is excessive ware that i can inspect the part and even have a independent 3rd part inspection of the part to argue the fact. im not going to hold my breath of them saying it is in warranty so anyone in the Luton area that could give a 3rd party inspection if required?
Edited by the_ferret82 on Thursday 12th March 11:32
I know VX are not currently happy with me this morning and have spoken to me about this thread as i said where the car was going to have the work done (name now removed). so I don't think i will be in there good books for when the car is dropped off.
k em! Who are they to tell you what to do!I think Vauxhall have demonstrated perfectly why they don't deserve to sell these cars. Especially with all the warranty goings on these days.
Threating customers over online conversations is a new low and a significant change in policy. When I posted my problems last year ( with dealer name) they didn't threaten me, they just got someone more senior deal with it!
Edited by -Z- on Thursday 12th March 16:56
-Z- said:
the_ferret82 said:
wolfracer said:
the_ferret82 said:
Update,
VX have backed down slightly and it has been agreed they will take my car in Monday for the work and that if they take it apart and decide that it is excessive ware that i can inspect the part and even have a independent 3rd part inspection of the part to argue the fact. im not going to hold my breath of them saying it is in warranty so anyone in the Luton area that could give a 3rd party inspection if required?
Make sure you reiterate you wish to keep and inspect the part they take off - VX are known to have a policy of chucking everything in the bin every night/just before you pick up your car, or "we had to break it to get it off sir, you won't be able to see the damage now for the Molegrip teeth marks all over the part......" (I'm talking from experience here)VX have backed down slightly and it has been agreed they will take my car in Monday for the work and that if they take it apart and decide that it is excessive ware that i can inspect the part and even have a independent 3rd part inspection of the part to argue the fact. im not going to hold my breath of them saying it is in warranty so anyone in the Luton area that could give a 3rd party inspection if required?
Edited by the_ferret82 on Thursday 12th March 11:32
I know VX are not currently happy with me this morning and have spoken to me about this thread as i said where the car was going to have the work done (name now removed). so I don't think i will be in there good books for when the car is dropped off.
k em! Who are they to tell you what to do!I think Vauxhall have demonstrated perfectly why they don't deserve to sell these cars. Especially with all the warranty goings on these days.
Threating customers over online conversations is a new low and a significant change in policy. When I posted my problems last year ( with dealer name) they didn't threaten me, they just got someone more senior deal with it!
Edited by -Z- on Thursday 12th March 16:56
I am extending a hand to the VX manager who read this thread early today to post a comment or two on here and voice your own opinions. i am assuming you have an account and maybe even a Ro or a R8 to be reading these threads.
erm the floor is yours.
The only contribution I would add is that this thread is unreasonable when you haven't even taken your car in yet for the work to start.
Why not just let them look at it and see what they find before trying to bait Vauxhall.
If your car was bought from a dealer and has a warranty then your resolution is with the dealer and the warranty co, presumably the dealer doing this repair is the supplying dealer also? The warranty t&c's effectively govern this situation.
If there is an element of goodwill required my thought is that you may be jeopardising the situation with your rant.
Bennno
Why not just let them look at it and see what they find before trying to bait Vauxhall.
If your car was bought from a dealer and has a warranty then your resolution is with the dealer and the warranty co, presumably the dealer doing this repair is the supplying dealer also? The warranty t&c's effectively govern this situation.
If there is an element of goodwill required my thought is that you may be jeopardising the situation with your rant.
Bennno
bennno said:
my thought is that you may be jeopardising the situation with your rant.
Bennno
A bit harsh Benno,
It was only because VX (dealership) were far too eager to dismiss a warranty claim that this problem was ever posted at all!
Of course there has to be substance to "naming and shaming" and as we all know Piston Heads does not condone naming and shaming as it can be held responsible for the content of its site.
It is however sometimes hard in these circumstances for 1 individual to stand up to corporate giants, so why not try and get some weight or others experience behind them to help their case?
There's too much shying away from telling it how it is for fear of persecution from the mighty V.....imho
The reality of this situation is that its a car Vauxhall themselves sold 3 years ago.
Its since been sold by a dealer, not directly by Vauxhall and had a warranty put on the car with specific terms & conditions.
The op doesnt know if its been tracked or abused prior to his ownership, or whether the clutch is abused or faulty.
Best policy in this situation would have been to simply take it back to the original dealer and ask them to fix it on the basis of the gear engagement being stiff from purchase and worsening. Taking it to an unrelated dealership and then 'asking out' Vauxhall on a forum will diminish goodwill.
Bennno
Its since been sold by a dealer, not directly by Vauxhall and had a warranty put on the car with specific terms & conditions.
The op doesnt know if its been tracked or abused prior to his ownership, or whether the clutch is abused or faulty.
Best policy in this situation would have been to simply take it back to the original dealer and ask them to fix it on the basis of the gear engagement being stiff from purchase and worsening. Taking it to an unrelated dealership and then 'asking out' Vauxhall on a forum will diminish goodwill.
Bennno
bennno said:
The reality of this situation is that its a car Vauxhall themselves sold 3 years ago.
Its since been sold by a dealer, not directly by Vauxhall and had a warranty put on the car with specific terms & conditions.
The op doesnt know if its been tracked or abused prior to his ownership, or whether the clutch is abused or faulty.
Best policy in this situation would have been to simply take it back to the original dealer and ask them to fix it on the basis of the gear engagement being stiff from purchase and worsening. Taking it to an unrelated dealership and then 'asking out' Vauxhall on a forum will diminish goodwill.
Bennno
BennmoIts since been sold by a dealer, not directly by Vauxhall and had a warranty put on the car with specific terms & conditions.
The op doesnt know if its been tracked or abused prior to his ownership, or whether the clutch is abused or faulty.
Best policy in this situation would have been to simply take it back to the original dealer and ask them to fix it on the basis of the gear engagement being stiff from purchase and worsening. Taking it to an unrelated dealership and then 'asking out' Vauxhall on a forum will diminish goodwill.
Bennno
just a point to make that when the car with into VX it was still under full VX Warranty. and not the dealer Network Q warranty (which is still VX)
the resosn the car does not go back to the VX dealership it came from as they informed me they where not allowed to work on the car (non authorised monaro dealer) and that i should take it to XXXXXX which is just up the road form where i live. so its not like any i haven't done any thing VX havent told me to.
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